Lauren Denault Email and Phone Number
Lauren Denault work email
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Lauren Denault phone numbers
I have over 10 years of expertise in building scalable GTM teams, from Lead Development and Sales, through Onboarding, Support, Account Management and Retention. My experience ranges from companies just building their addressable market, to supporting a base of over 30,000 customers. I’ve worked with both SMB and large Enterprise accounts across various technology and SaaS product lines, and have extensive experience building and managing processes and key metrics within Operations and CRM teams.I believe in transparency and partnership between cross functional teams, and have a history of working closely with Marketing, Product, and Engineering on campaigns, processes, and roadmaps that support our strategic goals. I believe that the right combination of strategy, KPI’s, and a diverse group of talented team members who are passionate about the company mission will almost always lead to success.
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Chief Operating OfficerStrive - The Employee Experience Solution Aug 2024 - PresentOakland, Ca, Us
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Vice President, Finance And CxStrive - The Employee Experience Solution Jan 2023 - Aug 2024Oakland, Ca, Us
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Vice President, Client SuccessLuxury Presence Mar 2021 - Oct 2022Austin, Texas, UsAs VP of CS at Luxury Presence, I oversaw all of our post-sale teams, including Website Development/Implementation, Customer Support, Account Management, Retention, and our in-house Agency team of SEO Specialists, Content Writers, Social Media Creators, and Paid Advertising Managers. Upon arrival, I was responsible for creating clear structure between teams, rapidly hiring, and building out a management and Director level across a CS org that grew to over 150 individuals within the year. I partnered with HR in creating compensation models for each group, building career paths, and setting clear KPI's for success. During my tenure, our Client Success org saw 94% CSAT for the initial website build, and 95% CSAT across over 2000 interactions with our teams post-launch per month. -
Vice President, Customer ExperienceSkupos Inc. Mar 2017 - Sep 2020San Francisco, California, UsAs an early member of the team, I built and was responsible for the Technical Integration, Customer Support, Customer Success, Learning & Development, and Business Applications/Operations teams. I developed all roles and responsibilities, and was accountable for all metrics and KPI's for the post-sale customer teams. During my time at Skupos we grew from an early concept to over 15,000 clients. I oversaw both our Retail (SMB) and CPG (Enterprise) customer segments that ranged from small independently owned businesses to some of the largest CPG companies in the world. As part of my work in building the CPG (Enterprise) side of the business, I helped to bring in our largest client, and negotiated our first partner reseller program. -
Head Of Customer Success And OnboardingDemandforce By Intuit May 2014 - Jun 2016San Francisco, California, UsResponsible for retention, health, and product adoption across 25,000 small business accounts through one-to-many interactions with a CSM as well as automated marketing based on usage and health metrics. Created a team that surged to 65 employees to increase billable retention by 6% and Net Promoter by 22 points. Developed a new Customer Onboarding program responsible for a 5% lift in trial retention. Fully implemented Gainsight for an SMB customer base, allowing for further efficiency on our Customer Success team, and the ability for our Customer Support team to become partially proactive with clients. -
Manager, Sales Support & BillingDemandforce By Intuit Mar 2014 - May 2014San Francisco, California, UsTook over management of existing Billing team with 2 team leads responsible for all refunds and credits to customer base of over 25,000 small businesses. Analyzed processes and created comprehensive plan for improving billing experience within product as well as internal processes. Within first month implemented invoices in product resulting in an 80% decrease in billing inquiry cases.
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Manager, Sales SupportDemandforce By Intuit Sep 2013 - Mar 2014San Francisco, California, UsAsked to improve communication and hand-off between Sales and Support. Staffed a team to handle issues while process was being designed. Developed and implemented Salesforce workflow processes for internal case submissions. Created an escalation path for Sales leaders and strategic partners to ensure timely response to high priority issues, and automated the process to live within Support moving forward.
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Manager, Professional ServicesDemandforce By Intuit Jan 2013 - Sep 2013San Francisco, California, UsLed team of small business consultants. Responsible for running bi-weekly webinar training for over 25,000 customers. Directed and produced Demandforce Whiteboard video series to educate customers on product and industry best practices at scale. Analyzed product, and attended monthly engineering/product meetings to improve ease of use.
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Social Media/Online Services ConsultantDemandforce By Intuit Jun 2011 - Jan 2013San Francisco, California, UsProvided paid consulting to small business customers around online marketing and social media strategies. Designed and delivered one-to-many webinars to reach customers at scale. Led training for all other customer facing departments on marketing strategy to help improve demo and support experiences.
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Marketing ManagerWehmeiers Feb 2010 - Jun 2011Recruited to join the team and control all Marketing efforts including website design and maintenance, social media, and advertising. Completed full overhaul of store layout to maximize revenue based on buyer psychology and behavior. Responsible for monitoring trends in inventory to drive product buying decisions.
Lauren Denault Skills
Lauren Denault Education Details
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Yale UniversityExecutive Women'S Leadership Program -
Loyola University New OrleansBachelor’S Degree
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Saint Louis University- MadridSpanish
Frequently Asked Questions about Lauren Denault
What company does Lauren Denault work for?
Lauren Denault works for Strive - The Employee Experience Solution
What is Lauren Denault's role at the current company?
Lauren Denault's current role is Chief Operating Officer.
What is Lauren Denault's email address?
Lauren Denault's email address is la****@****pos.com
What is Lauren Denault's direct phone number?
Lauren Denault's direct phone number is +150438*****
What schools did Lauren Denault attend?
Lauren Denault attended Yale University, Loyola University New Orleans, Saint Louis University- Madrid.
What are some of Lauren Denault's interests?
Lauren Denault has interest in Civil Rights And Social Action, Education, Disaster And Humanitarian Relief, Human Rights.
What skills is Lauren Denault known for?
Lauren Denault has skills like Salesforce.com, Social Media, Marketing, Facebook, Leadership, Customer Service, Management, Microsoft Office, Sales, Account Management, Social Networking, Social Media Marketing.
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