Lauren Riley Email & Phone Number

New York, United States

• Coordinate the North America (NA) product launches and changes, ensuring seamless execution and timely delivery.• Collaborate with the digital team to update web pages, ensuring accuracy and consistency when introducing product changes and updating existing web pages. • Documented existing processes, reducing processing time by 10%, and provided insightful commentary to facilitate analysis and identify areas for improvement in workflows.• Work closely with the Content Marketing… Show more • Coordinate the North America (NA) product launches and changes, ensuring seamless execution and timely delivery.• Collaborate with the digital team to update web pages, ensuring accuracy and consistency when introducing product changes and updating existing web pages. • Documented existing processes, reducing processing time by 10%, and provided insightful commentary to facilitate analysis and identify areas for improvement in workflows.• Work closely with the Content Marketing team to update marketing collateral and materials, aligning them with the latest product information and company messaging.• Lead the automation of Product and Resource Guides, streamlining access and information distribution for internal and external stakeholders.• Lead Go-to-Market workstreams for Canadian (CAN) product launches, overseeing project planning, coordination, and execution. Show less

Brooklyn, New York, United States

• Plan and execute social media campaigns by creating video’s and blog posts to increase brand awareness• Successfully collaborated with brands such as Hotel RL, The Brooklyn Circus and Taste Makers Africa to build their social media presence as well as Brooklyn Mavens • Manage social media planning for the execution of marketing strategies and community management • Monitor the online presence of the company’s brand and engage with users to strengthen relationships • Utilize… Show more • Plan and execute social media campaigns by creating video’s and blog posts to increase brand awareness• Successfully collaborated with brands such as Hotel RL, The Brooklyn Circus and Taste Makers Africa to build their social media presence as well as Brooklyn Mavens • Manage social media planning for the execution of marketing strategies and community management • Monitor the online presence of the company’s brand and engage with users to strengthen relationships • Utilize Social media analytics to track viewer engagement and effectively draw conclusions on user data• Create and facilitate videos, photos, blog posts and interviews for Instagram, Facebook and MailChimp Show less

Greater New York City Area

• Work closely with the marketing team to redesign and reorganize the company’s internal internet to increase employee traffic• Collaborates with Relationship Managers to oversee 20 plus client accounts, totaling over $10 million, providing superior service daily encouraging account growth • Develops client knowledge enabling their ability to open investment accounts and build wealth. • Manage client accounts by facilitating incoming and outgoing movement of checks, wires and… Show more • Work closely with the marketing team to redesign and reorganize the company’s internal internet to increase employee traffic• Collaborates with Relationship Managers to oversee 20 plus client accounts, totaling over $10 million, providing superior service daily encouraging account growth • Develops client knowledge enabling their ability to open investment accounts and build wealth. • Manage client accounts by facilitating incoming and outgoing movement of checks, wires and journals in various amounts including general account maintenance• Generates client portfolio reports providing an analysis to asset managers and relationship managers • Problem resolution amongst client accounts with various vendors allowing clients the ability to invest their assets at a proper and timely manner Show less

Greater New York City Area

• Assisted Asset Management Department with clientele needs and day-to-day service activities including preparing paperwork packages, data entry, and oversight • Produced monthly, quarterly, and year-end reports related to relationship manager goals, department revenues, sales contests, and department workflow • Coordinated client presentations responsible for the preparation of performance reports and updating of internal records

• Facilitated asset transfers to and from brokerage and mutual fund accounts, giving clients the ability to move money into their desired destinations. • Processed monetary and clerical client requests including new accounts, mutual fund trades, redemptions, direct rollovers, and asset transfers • Provided client facing and problem solving relationship management by conveying accurate and efficient advice to clients regarding processes and policies regarding paperwork.• Executed 100… Show more • Facilitated asset transfers to and from brokerage and mutual fund accounts, giving clients the ability to move money into their desired destinations. • Processed monetary and clerical client requests including new accounts, mutual fund trades, redemptions, direct rollovers, and asset transfers • Provided client facing and problem solving relationship management by conveying accurate and efficient advice to clients regarding processes and policies regarding paperwork.• Executed 100 plus transfers weekly through validation of client account details with numerous investment firms, mutual fund companies, and clearing firms • Partnered with Vanguard’s internal department providing support to the Retail Client Account Services Transfers Hotline improving the quality of client service.• Designed work processes aimed to improve workflow efficiencies significantly alongside team of 10• Collaborated with Crew Empowerment Advocates to create new processes focused on improvement of client experience/relationship and employee-to-client engagement Show less

•Organized the Filing system by closing important cases through a computerized system.•Assisted the front desk with checking in clients •Received Telephone calls and transferred clients to Attorneys

•Received Telephone calls and directed as and were necessary •Handled constituent issues by providing them with important information through phone and written communication•Helped with campaigning by reaching out to various communities within the district.•Researched and collected data on the impact the lack of Pre-K programs had on many New York City families in the district.

Bachelor Of Arts (B.A.), Political Science

Activities and Societies: GirlStory Student Activity Fee Board Multicultural Undergraduate Law Association Iota Iota Iota Multicultural.

Education record