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I've spent my career at the intersection of the company and the customer. I love it here. Why? Because the center of this Venn diagram highlights one clear commonality—humans.Look beyond the KPIs and revenue goals, and you'll see that at the end of the day, we're just humans serving humans. It's that simple, and that powerful.As a workshop facilitator, coach, and CX consultant, I work with individuals and teams to amplify their humanness and build relationships that propel businesses forward. My approach challenges conventional wisdom: investing in "soft skills" delivers hard ROI. Because when we embrace our humanity in business, everyone wins, and loyalty follows.How I can help:1. Customer Experience Consulting: Strategic guidance for scaling Customer Success, Service, and Experience teams- Develop systems to accelerate customer retention and growth- Design playbooks for efficient and effective client engagement- Create a cross-functional, customer-centric culture2. Executive Coaching: - Boost team engagement and performance- Enhance leadership skills for driving CX initiatives- Align personal growth with organizational success3. Team Workshops: - Elevate customer-facing interactions- Accelerate leadership development across all levels- Foster cross-functional collaborationResults You Can Expect:- Increased customer loyalty and lifetime value- Higher employee engagement and reduced turnover- Improved cross-functional efficiency- Sustainable revenue growth driven by customer-centric practicesLet's transform your CX strategy and create loyal advocates among both customers and employees. Ready to elevate your customer experience? Let's connect and explore how we can drive your CX initiatives to new heights.LaurenWood.coSpecialities: Leadership | Customer Success | People Management | Customer Retention | Customer Engagement | Sales | Relationship Development | Communication | Public Speaking | Data Analysis | Reporting | Strategy & Planning | Cross-functional Collaboration | Leadership Coaching | Consulting | B2B SaaS | Climate-Tech | B2B and B2B2C
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Partner, Client StrategyAscendancyLos Angeles, Ca, Us
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Customer Experience Consultant, Executive Coach, And FacilitatorLauren Wood Co Oct 2022 - PresentI help leaders and customer-facing teams increase customer and employee retention, engagement, and growth through three core services: 1. Executive Coaching: A seamless combination of personalized, 1:1 coaching and consulting to help leaders tactfully approach their goals and their dreams.2. Workshop Facilitation: Workshops and training programs that address core needs of client-facing teams such as cross-functional collaboration, leadership, and customer communication.3. Customer Experience Consulting: Support Customer Success, Customer Service, and Customer Experience teams to develop organizational systems that accelerate retention, engagement, and growth of customers and client-facing teams.See my website for more: LaurenWood.co -
Podcast HostMission.Org Sep 2023 - PresentAustin, Texas, UsExperts of Experience is a top ranking podcast on Customer Experience today. I speak to industry leaders across customer success, service, UX and more to unpack how the CX industry is changing in the face of AI and how great leadership is ever more important. Check it out wherever you listen to your podcasts. -
Us Head Of Customer SuccessToo Good To Go Feb 2021 - Oct 2022København Ø, Capital Region, DkToo Good To Go is a global marketplace for reducing global food waste with operations in 17 countries and valued at over $1B. Too Good To Go was also one of the top 10 most downloaded food apps of 2021 and 2022.As the US Head of Success, I grew and led a 20+ person team made up of Customer Success Managers (SMB and Enterprise), Customer Care, and Operations to support both sides of the marketplace. Key Accomplishments:- Support and retained a rapidly growing marketplace of 8K+ partners and 3M+ users- Reduced B2B churn by 57%- Doubled B2B NPS- Consistent 90% CSAT -
Director, Agent Marketing And SuccessCompass Feb 2019 - Sep 2020New York, Ny, UsCompass (NYSE:COMP) is a technology-driven real estate platform that is creating modern solutions for an archaic industry. During my 5 years at the company, I helped to rapidly grow the company from a few hundred agents to 20K+ agents across 20 markets and grew and led a team of 40+ client-facing advisors. Part of my role also included collaborating with Product, Sales, and Marketing to develop and roll out key products and services. Key Accomplishments:- 90% average new product adoption rate - 98% customer retention rate - Designed processes that enabled scalable growth from 500 to 20,000+ customers -
Agent Marketing And Success LeadCompass Feb 2018 - Feb 2019New York, Ny, Us
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Marketing AdvisorCompass Oct 2015 - Feb 2018New York, Ny, Us
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Co-Founder, Head Of PartnershipsLitterrally Mar 2018 - Apr 2020LitterRally is a mobile trash pickup dance party experience designed to inspire environmental action. By recruiting and training leaders to host their own events, we empower communities around the globe to clean their streets while learning and having fun. -
Director Of Strategic PartnershipsPangeaseed Foundation Apr 2018 - Dec 2019Hilo, Hi, UsPangeaSeed Foundation is an international non-profit organization acting at the intersection of culture and environmentalism to further the conservation of our oceans. My role was to engage and activate strategic partners in furthering the mission. -
Account ExecutiveMccann New York Aug 2015 - Nov 2015New York, Ny, UsSupported all agency of record activities for CeraVe account in addition to project managing new business initiatives. -
Business Development And ProductionHermann & Audrey. Apr 2014 - Apr 2015Toronto, On, CaToronto based boutique production firm, content studio, and gallery space. While at Hermann & Audrey, I supported the business across account management, production, and sales functions working with major clients such as Samsung and Converse to provide bespoke, art-driven experiences and content. -
Marketing ManagerGoodtochina Feb 2013 - Jul 2013GoodtoChina inspires and supports sustainable living through environmental projects, consulting, and social initiatives. I managed the marketing communications, media partnerships, social media, as well as the direct customer relations, while getting my hands dirty up in the Skyfarm every chance I could.
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InternFankix, Inc. Jun 2012 - Aug 2012Developed a new online social meet-up with broadcasted real-time concerts. It was seen by ten thousand people in 86 countries simultaneously. During my two months there I developed creative marketing videos to be presented to investors, clients and consumers. One video was entered into the Silicon Valley Founder Showcase competition and beat 100’s of entrants to help Fankix enter the top 8.
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Premier Account ManagerHuanzhi Technology Consulting Co. Jun 2011 - Dec 2011I worked in this group-buying company, Wufantuan.com, at the peak of the group-buying craze in China. In the highly competitive market, I facilitated group-buying deals by managing merchant acquisitions, deal development and consultation, online editorial copy and after sales CRM. I also worked to develop a new premium website subsidiary by acquiring luxury hotel and restaurant clients for the innovative platform.
Lauren Wood Skills
Lauren Wood Education Details
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Ted Rogers School Of Management - Toronto Metropolitan UniversityMarketing -
Chung-Ang UniversityMarketing
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The Hong Kong Polytechnic UniversityMarketing
Frequently Asked Questions about Lauren Wood
What company does Lauren Wood work for?
Lauren Wood works for Ascendancy
What is Lauren Wood's role at the current company?
Lauren Wood's current role is Partner, Client Strategy.
What is Lauren Wood's email address?
Lauren Wood's email address is lw****@****ogo.com
What is Lauren Wood's direct phone number?
Lauren Wood's direct phone number is +164623*****
What schools did Lauren Wood attend?
Lauren Wood attended Ted Rogers School Of Management - Toronto Metropolitan University, Chung-Ang University, The Hong Kong Polytechnic University.
What skills is Lauren Wood known for?
Lauren Wood has skills like Marketing, Social Media Marketing, Social Networking, Fashion, Marketing Strategy, Public Relations, Brand Development, Sales, Blogging, Creative Direction, Event Management, Online Advertising.
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