Lauren Bingham Email & Phone Number

Collections Customer Outreach

•Financial Health Strategy - Developed policy changes, requiring cross functional partnership and senior executive collaboration, to solve pain points of millions of customers who are behind on their payments.•Walmart Partnership Product Strategy - Gained alignment from executives at both Capital One and Walmart to launch a new type of credit card, aimed at reaching a new customer segment•Small Business Card Spend Engagement - Created a new team to increase spend of current Small Business credit card holders. Prioritized and tested solutions, which enabled > $3B in spend in 2020

•Resigned the Small Business credit card application experience, which was informed through customer research and in market testing•Launched the Business Owner, Beneficial Controller (BOBC) requirement as part of Know Your Customer (KYC) on time and within business impact expectations

Coordinated and led five development teams and one design team to enable customers to report fraud online. Product drove an estimated ~$7M in operational savings at launch

Owned and developed the 2015 Upmarket Direct Mail Testing Agenda, which identified a new viable marketing channel for a flagship product

Optimized underwriting for the Small Business credit card program under a new valuations framework, increasing the value of the program by $14M

Richmond, Virginia Area

Analyzed the risks and opportunities to the Global Finance budget, and presented findings regularly to top finance executives

Richmond, Virginia

Berlin, Germany