Lauren Cooper, Mba Email & Phone Number

Mount Laurel, NJ, US

Mt. Laurel, New Jersey, US

Philadelphia, PA, US

• Provide oversight of the Revenue Integrity team (20+ staff) and Billing Operations team (15+ staff) to lead improvement initiatives throughout the Einstein Physician Companies.
• Proactively analyze potential bottlenecks that may negatively affect the organization’s reimbursement and accounts receivable.
• Enhance policies and procedures that ensure industry best practices.
• Assist in managing relationships with external vendors (accounts receivable, self-pay, underpayment review, collections) to confirm accounts are worked in a timely and efficient manner.
• Ensure all revenue cycle processes are compliant with governmental and regulatory policies.
• Communicate with Physician Leadership on progress of initiated actions to mitigate denials and any new issues requiring their attention.

Franklin, Tennessee, US

• Extensive experience in successful assessment, selection, planning, deployment and support of complex HCIT system conversions and implementations.
• Comprehensive knowledge and expertise in all aspects of Revenue Cycle management, including billing, claims management, ICD-10 migration, and process improvement.
• Experience in change management requirements including communication, education and training, and workflow analytics.
• Exceptional team leader and member with demonstrated interpersonal and client relations skills.

Noblesville, IN, US

• Established project governance, project escalation policy and developed the project charter.
• Continued monitoring of tasks and activity status and progress against work plans, including maintaining issues/risk logs, issues resolution and facilitating expedient decision making.
• Accountable for facilitating change management and communication planning for both projects.
• Responsible for tracking progress of trading partners, payers, outsource companies and vendors that are critical to success with implementation plans.
• Conducting meetings, facilitating minutes, internal/external communications & awareness of the project.
• Regularly reporting program statuses, progress and issues to the respective Steering Committees, Core Teams, Work Teams and other groups as necessary.

• Focused on all aspects of the ICD10 Assessment Refresh and lead the development of the ICD10 recommendations and plans.
• Reviewed the initial ICD10 Assessment and Planning findings, conclusions and recommendations from the original work performed.
• Performed select interviews with key stakeholders to gather input into the validation and modifications of those original findings, conclusions and recommendations.
• Identification of accomplishments and progress in implementing the original remediation findings, issues and plans.

• Served as the focal point and catalyst for development and execution of required work plans and associated budgets, including:
• Developed, and expanded or modifed over time as needed, of overarching and detailed (sub-group) work plans reflecting required milestones, accountabilities and due dates
• Prepared overarching and detailed operating expense and capital budgets consistent with the established work plans
• Promoted on-time and on-budget completion of work and adherence to work plans
• Monitored task and activity status and progress against work plans, including issues and their required resolution
• Monitored costs and expenditures incurred against budgets

• Facilitated the project design of the athenaheatlh product inclusive of the following modules: EMR, Practice Management System and Patient Portal.
• Reorganized and restructured the support and implementation team, establish policies and procedures for daily operations.
• Lead the project management of the Athena products which identifying resource readiness required to configure, test and support the product, budget per project requirements, manage to budget constraints (capital and.
• Assisted with the development of interface plans inclusive of the following: requirements, inventory, deployment sequence and support.
• Developed and delivered project status reports and escalate to management identified issues that require decision making or that pose a risk to the success of the project such as timelines, resource/budget impacts.

New York, NY, US

• Managed the floor support staff (70+) throughout the Ambulatory/Cadence go-live.
• Ensured there was adequate and appropriate support on each department and floor.
• Acted as point of contact for the Ambulatory Clinics and support team members regarding go-live needs.
• Escalated and managed issues through the command center.

Edinburg, Texas, US

• Responsible for review of all systems that potentially utilize codes, including departmental workflows, software applications, interfaces and hardware.
• Facilitated meetings with IT and hospital administration to determine code impacts.
• Conducted comprehensive gap analysis to identify risks for compliance.
• Assisted in creating a high-level educational and training plan.

Boise, Idaho, US

• Managed the change control process and facilitated the weekly Revenue Cycle team meetings.
• Participated in daily go-live revenue and leadership status meetings.
• Escalated and managed go-live issues as they arose for multiple projects during the respective activation periods.
• Assisted in establishing the post production transition support policy and procedure.

Columbus, OH, US

• Responsible for the review of all systems that utilize ICD-9 codes and identify impacts.
• Facilitated meetings with IT and hospital administration to determine any ICD-9 code impacts within specific departmental workflows, applications, interfaces/extracts and reports.
• Conducted a comprehensive gap analysis for the identified at risk for compliance.

Boise, Idaho, US

• Accountable for the assessment and analysis of both technical and non-technical inventories for system-wide applications, interfaces, reports, extracts, trading partners, and workflows.
• Responsible for identifying gaps in current state and assessment findings identify HIPAA 5010 compliance gaps and recommended solutions to most effectively support the data elements necessary.
• Facilitated workshops and created curriculum for a baseline to follow the required changes for the 837I, 837P and the 835 transactions.
• Established remediation plans that incorporate all initiatives necessary for implementation/remediation of HIPAA 5010 inclusive of schedule, resources, and budget.
• Executed and managed the remediation plans in order to reach compliance by the mandated date resulting in the implementation of solutions and changes that support HIPAA 5010, and their associated life cycles such as.

• Identified gaps and developed remediation plan for the MedAssets suite of products.
• Illustrated the interface inventory showcasing in/outbound directions and 5010 impacts.
• Elaborated workflow/process 5010 impacts across 10 functional areas.

Los Angeles, CA, US

• Establish and upload project plans, issues, risks and decision tools into the project repository.
• Support Ambulatory project teams and support staff in maintaining current and accurate information.
• Provide reports from the project repository for project leaders and managers for management of project tasks, issues, risks, decisions, or resources.
• Prepare project and executive dashboards for leadership.

Provide expert technological consulting services to multiple healthcare organizations. Create processes to improve patient care and services. Orchestrate new system implementations to fuel productivity, efficiency and customer satisfaction. Elevate client information technology functionality and operational capability while devising cost reduction and.

• Accountable for key tasks such as creating the project plan, optimization and enhancement of the methodology.
• Assisted in developing and managing a knowledge base to support the methodology tools, templates, techniques and collateral.
• Provided creative and innovative solutions to enhance the methodology.
• Created the EHRight Ambulatory tool that details current rules/regulations that also assists in identifying potential gaps in current system build/workflows.

Los Angeles, CA, US

• Organized and supported the development for the identification and recruitment of physician go live support team - approximately 65 support team members.
• Provided a single point of contact for the facility regarding all physician go live needs.
• Conducted initial technical screening on all support staff and scheduled arrivals onsite.
• Coordinated the resources for physician support with the facility delegates for review and approval.
• Facilitated onboarding/orientation as well as managed the training for the support team in three waves.
• Managed the floor support staff throughout the go live and ensured there was adequate and appropriate support in each department.

Houston, Texas, US

• Completed current state workflows for the Operating Room using Blueprint & MS Visio.
• Identified issues that were impacting productivity as well as patient and staff satisfaction.
• Recommended alternative workflow processes, changes to information systems and required policy and procedural changes that corrected recognized issues.
• Determined the impact of each alternative recommended in terms of benefits, time and cost to deploy, as well as patient/staff satisfaction.

Dallas, Texas, US

• Developed shared tools for tracking tasks, activities, milestones as well as issues around the Applied Clinical Informatics (ACI) Department programs that included: Benefits Realization, Cultural Change Management.
• Worked with teams to determine tasks to complete the ARRA (American Recovery and Reinvestment Act) ROI model and program details.
• Coordinated committee teams between all projects to avoid duplication of activities and efforts.
• Supported the planning and logistics of an Onboarding event for all team members (100+) to ensure appropriate understanding of project methodologies.
• Assisted in development of data gathering tools for current state analysis and documentation of gap analysis for presentation back to the 47 hospitals.

Princeton, NJ, US

• Spearheaded planning and daily operations of Wellsoft implementation project.
• Led conversion of Emergency Department from paper documentation and orders to CPOE and clinical documentation in just 15 months.
• Maximized productivity and reduced staffing costs by automating multiple services.
• Boosted compliance for medication reconciliation from 85% to 100% in Emergency Department through electronic documentation of medications.
• Managed project team including information technology staff, emergency department and ancillary departments and vendor representatives.

Princeton, NJ, US

• Converted workflows to Microsoft Visio while identifying bottlenecks and developing process/system solutions.
• Developed strategies to ensure clients understood current processes.
• Performed evaluation to enable hospital to create future state eliminating bottlenecks and optimizing patient care.

Oakland, California, US

• Teamed with department administrators throughout facility to gather important system build, data and standardization information.
• Led standardization of check-in and scheduling events while delivering/tracking real time data for 12 key service areas.
• Lowered patient registration/check-in time 1.5 minutes by implementing updated system.
• Developed troubleshooting process and reported findings to information technology department.

Oakland, California, US

• Full life cycle design, build, testing and training.
• Responsible for managing the classroom and presenting the curriculum.
• Reported discrepancies in the curriculum and training environments; troubleshot application problems
• Created comprehensive curriculum and classroom end user training.
• Developed training strategy to maximize performance of 360+ personnel in only 6 months.
• Ensured training environment was maintained in accordance with production database and training curriculum.

• Developed all office polices and procedures while managing day-to-day operations of dermatology practice.
• Substantially improved employee job performance by creating proper job descriptions and employee handbook.
• Increased total claim reconciliation/bad debt ratio 7%+ in less than 1 year by coordinating billing and claims reconciliation.

Salisbury, MD, US

• Devised department-wide project tracking program to heighten productivity and efficiency.
• Slashed costs 10% by implementing new re-certification process.
• Boosted total percentage of employee re-certifications from 92% to 98% in only 6 months.
• Crafted troubleshooting processes for new/modified security profiles in SAP.

Mba

Bs, Business Management - Concentration Mis