Lauren Cooper, Mba Email and Phone Number
Mount Laurel, NJ, US
Lauren Cooper, Mba's Location
Mt. Laurel, New Jersey, United States, United States
Lauren Cooper, Mba's Contact Details
Lauren Cooper, Mba work email
- Valid
Lauren Cooper, Mba personal email
n/a
Lauren Cooper, Mba phone numbers
About Lauren Cooper, Mba
Accomplished physician revenue cycle professional with 15 years of demonstrated achievements in delivering staff management, project leadership, technology and operational improvements for multimillion-dollar companies and clients. Driven leader known for managing daily operations, expanding business relationships, increasing productivity and efficiencies in all aspects of the revenue cycle process. Team mentor, instructor and communicator with proven ability to develop methods for elevating operational performance and implementing new systems/processes aimed at improving customer business capability. Specialties: • Revenue Cycle Management/Operations• Integration of Business Needs and System Processes• Cross-Functional Team Leadership• Workflow Analysis/Implementation Strategies• Systems Application Testing• Epic Resolute Professional Billing (certified version 2014), EpicCare Ambulatory (certified version 2014), Resolute Hospital Billing (certified version 2014), Prelude and Cadence Scheduling and Registration• Other Systems: IDX Bar, RCxRules, SAP R/3, VPS Mainframe, Wellsoft (EDIS), QuadraMed CPR, Lombardi Blueprint
Lauren Cooper, Mba's Current Company Details
Acentus Practice Management
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Sr. Director, Operations at Acentus Practice Management
Mount Laurel, NJ, US
- Website:
- acentus.org
- Employees:
- 36
Lauren Cooper, Mba Work Experience Details
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Acentus Practice ManagementMount Laurel, Nj, Us
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Sr. Director, OperationsAcentus Practice Management Aug 2018 - PresentMt. Laurel , New Jersey, Us
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Director, Revenue Integrity Physician ServicesEinstein Healthcare Network Aug 2014 - Aug 2018Philadelphia, Pa, Us• Provide oversight of the Revenue Integrity team (20+ staff) and Billing Operations team (15+ staff) to lead improvement initiatives throughout the Einstein Physician Companies.• Proactively analyze potential bottlenecks that may negatively affect the organization’s reimbursement and accounts receivable.• Enhance policies and procedures that ensure industry best practices. • Assist in managing relationships with external vendors (accounts receivable, self-pay, underpayment review, collections) to confirm accounts are worked in a timely and efficient manner. • Ensure all revenue cycle processes are compliant with governmental and regulatory policies.• Communicate with Physician Leadership on progress of initiated actions to mitigate denials and any new issues requiring their attention. -
Senior Consultant, Strategic Advisory ServicesSanta Rosa Consulting May 2011 - Jul 2014Franklin, Tennessee, Us• Extensive experience in successful assessment, selection, planning, deployment and support of complex HCIT system conversions and implementations.• Comprehensive knowledge and expertise in all aspects of Revenue Cycle management, including billing, claims management, ICD-10 migration, and process improvement.• Experience in change management requirements including communication, education and training, and workflow analytics.• Exceptional team leader and member with demonstrated interpersonal and client relations skills. -
Icd-10 & Patient Portal Project ManagerRiverview Health Jan 2014 - Jun 2014Noblesville, In, Us• Established project governance, project escalation policy and developed the project charter.• Continued monitoring of tasks and activity status and progress against work plans, including maintaining issues/risk logs, issues resolution and facilitating expedient decision making.• Accountable for facilitating change management and communication planning for both projects.• Responsible for tracking progress of trading partners, payers, outsource companies and vendors that are critical to success with implementation plans.• Conducting meetings, facilitating minutes, internal/external communications & awareness of the project.• Regularly reporting program statuses, progress and issues to the respective Steering Committees, Core Teams, Work Teams and other groups as necessary. -
Icd-10 Project ManagerSt Mary'S Medical Center Dec 2013 - Jan 2014• Focused on all aspects of the ICD10 Assessment Refresh and lead the development of the ICD10 recommendations and plans.• Reviewed the initial ICD10 Assessment and Planning findings, conclusions and recommendations from the original work performed.• Performed select interviews with key stakeholders to gather input into the validation and modifications of those original findings, conclusions and recommendations.• Identification of accomplishments and progress in implementing the original remediation findings, issues and plans.
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Icd-10 Project ManagerSignature Healthcare, Brockton Ma Jun 2013 - Nov 2013Served as the focal point and catalyst for development and execution of required work plans and associated budgets, including:• Developed, and expanded or modifed over time as needed, of overarching and detailed (sub-group) work plans reflecting required milestones, accountabilities and due dates• Prepared overarching and detailed operating expense and capital budgets consistent with the established work plans• Promoted on-time and on-budget completion of work and adherence to work plans • Monitored task and activity status and progress against work plans, including issues and their required resolution• Monitored costs and expenditures incurred against budgets• Regularly reported program status, progress and issues to the ICD-10 Steering Committee -
Program Office ManagerNorthern Arizona Healthcare Sep 2012 - Feb 2013• Facilitated the project design of the athenaheatlh product inclusive of the following modules: EMR, Practice Management System and Patient Portal.• Reorganized and restructured the support and implementation team, establish policies and procedures for daily operations.• Lead the project management of the Athena products which identifying resource readiness required to configure, test and support the product, budget per project requirements, manage to budget constraints (capital and operating), develop a governance structure and follow up project working team councils and executive steering committee meetings. • Assisted with the development of interface plans inclusive of the following: requirements, inventory, deployment sequence and support.• Developed and delivered project status reports and escalate to management identified issues that require decision making or that pose a risk to the success of the project such as timelines, resource/budget impacts, compliance issues and/or user satisfaction issues.
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Ambulatory Go-Live Project CoordinatorNyu Langone Medical Center Aug 2012 - Aug 2012New York, Ny, Us• Managed the floor support staff (70+) throughout the Ambulatory/Cadence go-live. • Ensured there was adequate and appropriate support on each department and floor.• Acted as point of contact for the Ambulatory Clinics and support team members regarding go-live needs.• Escalated and managed issues through the command center. -
Icd-10 Lead AnalystDoctors Hospital May 2012 - Jul 2012Edinburg, Texas, Us• Responsible for review of all systems that potentially utilize codes, including departmental workflows, software applications, interfaces and hardware.• Facilitated meetings with IT and hospital administration to determine code impacts.• Conducted comprehensive gap analysis to identify risks for compliance.• Assisted in creating a high-level educational and training plan. -
Interim Revenue Cycle ManagerSt. Luke'S Mar 2012 - Apr 2012Boise, Idaho, Us• Managed the change control process and facilitated the weekly Revenue Cycle team meetings.• Participated in daily go-live revenue and leadership status meetings. • Escalated and managed go-live issues as they arose for multiple projects during the respective activation periods. • Assisted in establishing the post production transition support policy and procedure. -
Icd-10 AnalystThe Ohio State University Medical Center Jan 2012 - Mar 2012Columbus, Oh, Us• Responsible for the review of all systems that utilize ICD-9 codes and identify impacts.• Facilitated meetings with IT and hospital administration to determine any ICD-9 code impacts within specific departmental workflows, applications, interfaces/extracts and reports.• Conducted a comprehensive gap analysis for the identified at risk for compliance. -
Hipaa 5010 AnalystSt. Luke'S Aug 2011 - Jan 2012Boise, Idaho, Us• Accountable for the assessment and analysis of both technical and non-technical inventories for system-wide applications, interfaces, reports, extracts, trading partners, and workflows. • Responsible for identifying gaps in current state and assessment findings identify HIPAA 5010 compliance gaps and recommended solutions to most effectively support the data elements necessary.• Facilitated workshops and created curriculum for a baseline to follow the required changes for the 837I, 837P and the 835 transactions.• Established remediation plans that incorporate all initiatives necessary for implementation/remediation of HIPAA 5010 inclusive of schedule, resources, and budget. • Executed and managed the remediation plans in order to reach compliance by the mandated date resulting in the implementation of solutions and changes that support HIPAA 5010, and their associated life cycles such as build, test, and deploy.
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Hipaa 5010 AnalystTomball Regional Medical Center Jun 2011 - Jul 2011• Identified gaps and developed remediation plan for the MedAssets suite of products.• Illustrated the interface inventory showcasing in/outbound directions and 5010 impacts.• Elaborated workflow/process 5010 impacts across 10 functional areas.
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Ambulatory Program Office CoordinatorCedars-Sinai Medical Center Jan 2011 - May 2011Los Angeles, Ca, Us• Establish and upload project plans, issues, risks and decision tools into the project repository. • Support Ambulatory project teams and support staff in maintaining current and accurate information. • Provide reports from the project repository for project leaders and managers for management of project tasks, issues, risks, decisions, or resources.• Prepare project and executive dashboards for leadership. -
ConsultantEncore Health Resources Jul 2009 - May 2011Provide expert technological consulting services to multiple healthcare organizations. Create processes to improve patient care and services. Orchestrate new system implementations to fuel productivity, efficiency and customer satisfaction. Elevate client information technology functionality and operational capability while devising cost reduction and operational enhancements.Internal Quality Analyst: Actively monitored projects on a peer-level, assessing status of the project and satisfaction on both the client and consultant levels.
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Solution Development - Interim Ehright Project ManagerEncore Health Resources Aug 2010 - Sep 2010• Accountable for key tasks such as creating the project plan, optimization and enhancement of the methodology.• Assisted in developing and managing a knowledge base to support the methodology tools, templates, techniques and collateral.• Provided creative and innovative solutions to enhance the methodology.• Created the EHRight Ambulatory tool that details current rules/regulations that also assists in identifying potential gaps in current system build/workflows.
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Project ManagerCedars-Sinai Medical Center Sep 2010 - Nov 2010Los Angeles, Ca, Us• Organized and supported the development for the identification and recruitment of physician go live support team - approximately 65 support team members.• Provided a single point of contact for the facility regarding all physician go live needs.• Conducted initial technical screening on all support staff and scheduled arrivals onsite.• Coordinated the resources for physician support with the facility delegates for review and approval. • Facilitated onboarding/orientation as well as managed the training for the support team in three waves. • Managed the floor support staff throughout the go live and ensured there was adequate and appropriate support in each department.
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Process AnalystSt. Luke'S Episcopal Health System Apr 2010 - Jun 2010Houston, Texas, Us• Completed current state workflows for the Operating Room using Blueprint & MS Visio.• Identified issues that were impacting productivity as well as patient and staff satisfaction.• Recommended alternative workflow processes, changes to information systems and required policy and procedural changes that corrected recognized issues. • Determined the impact of each alternative recommended in terms of benefits, time and cost to deploy, as well as patient/staff satisfaction. -
ConsultantTenet Healthcare Jul 2009 - Feb 2010Dallas, Texas, Us• Developed shared tools for tracking tasks, activities, milestones as well as issues around the Applied Clinical Informatics (ACI) Department programs that included: Benefits Realization, Cultural Change Management, Physician Engagement and Training.• Worked with teams to determine tasks to complete the ARRA (American Recovery and Reinvestment Act) ROI model and program details.• Coordinated committee teams between all projects to avoid duplication of activities and efforts.• Supported the planning and logistics of an Onboarding event for all team members (100+) to ensure appropriate understanding of project methodologies. • Assisted in development of data gathering tools for current state analysis and documentation of gap analysis for presentation back to the 47 hospitals. -
Senior ConsultantAcs Healthcare Solutions Jun 2004 - Jan 2009
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Project ManagerPrinceton Healthcare System Jul 2007 - Dec 2008Princeton, Nj, Us• Spearheaded planning and daily operations of Wellsoft implementation project.• Led conversion of Emergency Department from paper documentation and orders to CPOE and clinical documentation in just 15 months.• Maximized productivity and reduced staffing costs by automating multiple services.• Boosted compliance for medication reconciliation from 85% to 100% in Emergency Department through electronic documentation of medications.• Managed project team including information technology staff, emergency department and ancillary departments and vendor representatives. -
Process AnalystPrinceton Healthcare System Apr 2007 - Jul 2007Princeton, Nj, Us• Converted workflows to Microsoft Visio while identifying bottlenecks and developing process/system solutions.• Developed strategies to ensure clients understood current processes.• Performed evaluation to enable hospital to create future state eliminating bottlenecks and optimizing patient care.
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Epic Cadence Deployment Team Project ManagerKaiser Permanente Jan 2004 - Mar 2007Oakland, California, Us• Teamed with department administrators throughout facility to gather important system build, data and standardization information.• Led standardization of check-in and scheduling events while delivering/tracking real time data for 12 key service areas.• Lowered patient registration/check-in time 1.5 minutes by implementing updated system.• Developed troubleshooting process and reported findings to information technology department. -
Epic Resolute Professional Billing Lead AnalystKaiser Permanente Jun 2004 - Dec 2004Oakland, California, Us• Full life cycle design, build, testing and training.• Responsible for managing the classroom and presenting the curriculum.• Reported discrepancies in the curriculum and training environments; troubleshot application problems• Created comprehensive curriculum and classroom end user training.• Developed training strategy to maximize performance of 360+ personnel in only 6 months.• Ensured training environment was maintained in accordance with production database and training curriculum.
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Office ManagerDermatology Office - Skin Care Center Aug 2003 - Jun 2004• Developed all office polices and procedures while managing day-to-day operations of dermatology practice.• Substantially improved employee job performance by creating proper job descriptions and employee handbook.• Increased total claim reconciliation/bad debt ratio 7%+ in less than 1 year by coordinating billing and claims reconciliation.
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Client Server Project Manager/Sap Security AnalystPerdue Farms May 2000 - Sep 2002Salisbury, Md, Us• Devised department-wide project tracking program to heighten productivity and efficiency.• Slashed costs 10% by implementing new re-certification process.• Boosted total percentage of employee re-certifications from 92% to 98% in only 6 months. • Crafted troubleshooting processes for new/modified security profiles in SAP.
Lauren Cooper, Mba Skills
Project Management
Software Documentation
Visio
Hipaa
Process Improvement
Healthcare Information Technology
Ehr
Sdlc
Cpoe
Informatics
Analysis
Emr
Integration
Business Process Improvement
Program Management
Software Project Management
Vendor Management
Hospitals
Ambulatory
Software Implementation
Consulting
Epic Systems
Business Intelligence
Training
Healthcare Management
Hl7
Golive
Epic Resolute Professional Billing
Information Technology
Cerner
Employee Training
Windows Server
Strategic Analysis
Workflow Analysis
System Selection
Billing Systems
Training And Development
Policy/procedure Development
Lauren Cooper, Mba Education Details
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Salisbury University - Perdue School Of BusinessMba -
Salisbury University - Perdue School Of BusinessBusiness Management - Concentration Mis
Frequently Asked Questions about Lauren Cooper, Mba
What company does Lauren Cooper, Mba work for?
Lauren Cooper, Mba works for Acentus Practice Management
What is Lauren Cooper, Mba's role at the current company?
Lauren Cooper, Mba's current role is Sr. Director, Operations at Acentus Practice Management.
What is Lauren Cooper, Mba's email address?
Lauren Cooper, Mba's email address is lc****@****tus.org
What is Lauren Cooper, Mba's direct phone number?
Lauren Cooper, Mba's direct phone number is (215) 456*****
What schools did Lauren Cooper, Mba attend?
Lauren Cooper, Mba attended Salisbury University - Perdue School Of Business, Salisbury University - Perdue School Of Business.
What skills is Lauren Cooper, Mba known for?
Lauren Cooper, Mba has skills like Project Management, Software Documentation, Visio, Hipaa, Process Improvement, Healthcare Information Technology, Ehr, Sdlc, Cpoe, Informatics, Analysis, Emr.
Who are Lauren Cooper, Mba's colleagues?
Lauren Cooper, Mba's colleagues are Brenda Hodge, Liza Clothier, Lauren Mckeown, Çağla Sezerkız, Melissa M. Forbes, Eric Cowie, Acentus Practice Management.
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