Lauren Fant Email & Phone Number

Orlando, Fl, Us

United States

- Coordinate training operations for the crisis services vertical at The Trevor Project, the leading suicide prevention and crisis intervention organization for LGBTQ young people.- Facilitate and manage multiple ongoing 10-week digital training cohorts for volunteer crisis counselors-in-training.- Consistently meet or surpass organizational expectations for volunteer trainee cohort retention, highlighting exceptional commitment and performance.- Successfully piloted three instructor-led Zoom workshops, overseeing trainee groups of up to 65 learners for the digital training team.- Conduct engaging and informative instructor-led workshops on a regular biweekly to monthly basis, ensuring optimal learning outcomes for trainees.- Provide comprehensive support to volunteers via the organization's online learning management system (LMS), maintaining consistent and empathetic communication while offering constructive feedback at least twice weekly.- Utilize Salesforce as primary tool for customer relationship management (CRM) to effectively monitor trainee progress, manage volunteer information, conduct data analysis, and generate insightful reports.- Collaborate with the digital training team to enhance trainee retention metrics by employing active coaching techniques and refining communication strategies.- Proficiently navigate various software platforms, including Asana, G-Suite, Salesforce, Okta, SAP Litmos, Slack, Zoom, Zendesk, and ADP, optimizing workflow efficiency and leveraging technology for improved outcomes.

Kissimmee, Florida, United States

- Develop & implement comprehensive curriculum and deliver engaging instruction for the New Student Experience course, an immersive first-year experiential learning program meticulously designed to introduce students to Valencia College and facilitate their seamless transition into the college environment.- Emphasize the cultivation of college and career readiness skills, empowering students to harness their strengths, explore their academic passions, and acquire essential competencies in notetaking, time management, college and career planning, and financial literacy.- Utilize versatile approaches to instruction, encompassing face-to-face, mixed mode, and fully online methodologies, while leveraging cutting-edge digital curriculum design techniques within the Canvas Learning Management System (LMS).- Conducts weekly student advising sessions, guiding students in their college and career planning endeavors, and adeptly managing student advising profiles utilizing the college Banner system.- Employ culturally responsive teaching practices to create an inclusive learning environment that addresses the diverse needs of students from various backgrounds, while also providing necessary accommodations for individuals with disabilities and English Language Learners (ELLs).

Orlando, Florida, United States

- Delivered comprehensive instruction encompassing social studies content and college readiness skills to both honors and standard courses.- Implemented differentiated instructional strategies to effectively address the diverse needs of the school’s student body, including high-achieving Gifted students, native English speakers, immigrant students, and first-generation English Language Learners (ELLs) hailing from various cultural and geographical backgrounds.- Developed meticulously planned lessons using a backward design approach, emphasizing the establishment of clear learning objectives, fostering inquiry-based activities, and promoting active learning among students.- Orchestrated the seamless organization and implementation of curriculum by designing thematic and sequential units, employing digital instructional design methodologies within the Canvas Learning Management System.- Mentored and prepared students for college readiness by fostering the development of essential skills in writing, inquiry, collaboration, organization, and reading. Offered continuous support throughout the college admissions process.- Facilitated impactful faculty professional development sessions focused on instructional best practices, drawing on expertise gained from involvement in AVID (Advancement Via Individual Determination).- Consistently garnered highly effective evaluation ratings, achieving the highest possible rating each academic year, demonstrating exceptional performance and dedication to teaching excellence.

Lake Buena Vista, Florida, United States

- Delivered personalized and attentive service to resort guests, ensuring a seamless and memorable experience throughout their stay.- Skillfully handled a wide range of guest requests, including managing hotel reservations, dining reservations, theme park tickets, and recreational activity sales, adapting and accommodating to meet individual needs.- Demonstrated expertise in recommending and upselling guest ticketing packages and enticing add-ons, maximizing guest satisfaction while contributing to revenue growth.- Provided prompt and effective technical support to guests encountering challenges with the Disney World app, FastPass+ system, and dining reservation systems, ensuring their smooth navigation and enjoyment of digital platforms.- Expertly managed guest complaints, swiftly addressing and resolving issues related to service or room concerns, employing effective recovery strategies to restore guest satisfaction.

Lake Buena Vista, Florida, United States

- Assumed a leadership position in food and beverage operations, overseeing and supervising a team of dedicated professionals.- Facilitated comprehensive training programs for new cast members, ensuring their seamless integration into various roles within the site and promoting optimal performance.- Managed store safe fund and conducted daily revenue/cash reports, maintaining meticulous financial records and ensuring accurate accounting procedures.- Orchestrated efficient workforce deployment, skillfully scheduling breaks, managing shift rotations, and overseeing clock outs to optimize operational efficiency and employee productivity.- Acted as the primary point of contact for guest service recovery, proactively addressing and resolving comments and complaints to uphold a high level of guest satisfaction.- Thrived in a fast-paced, dynamic environment with consistently high guest demand, adeptly managing the challenges and delivering exceptional service.

Lake Buena Vista, Florida, United States

- Oversaw and executed park entry procedures, ensuring seamless and efficient guest entry into the park.- Demonstrated in-depth knowledge of ticket sales, effectively providing accurate and comprehensive information to guests, assisting them in making informed decisions.- Proficiently operated the ticketing turnstile system, managing entry processes to maintain crowd flow and enhance guest experiences.- Assumed responsibility for resolving ticketing issues, providing exceptional guest assistance by addressing and resolving any concerns or challenges related to ticketing, ensuring guest satisfaction and seamless park experiences.

Master Of Arts - Ma, Secondary Education And Teaching

Major Concentration: Social Science Education

Bachelor Of Arts - Ba, Political Science

Major Concentration: Pre-Law; Minor: Criminal Justice

High School Diploma

National Merit Finalist; National Honor Society; International Thespian Society