Find out if you could benefit from a customer-centred approach- https://9st7zq8sndl.typeform.com/to/xPjgraJNI have 15 years of extensive consulting experience with global brands, leading projects and cross-functional teams. I take a customer-centred approach to help established organisations and startups navigate complex problems, reverse revenue decline, and create new growth.GROW - Get more from existing products and value propositionsFew organisations know why customers choose their products, and as a result don't know how to target improvements. I help organisations to understand consumer purchasing behaviour, identify exactly what customers value and translate this into a roadmap for delivery.SAVE - Transform your digital experience and drive efficiencyDigital transformation programmes aim to streamline and improve organisational process; delivering a better customer experience at lower cost. I help organisations avoid two common mistakes by:1. Designing services that improve the customers pain points that really matter.2. Understanding and activating people and process change which addresses the root cause, and doesn't digitise or ignore existing problems.GROW - Find new market opportunitiesOrganisations facing revenue challenges often start with cost-cutting and efficiency drives. But to address a revenue gap they must find their next opportunity, and do so in a way that manages risk and speed of ROI. I help organisations identify if and where they can create and capture value in existing and emerging markets. I then work with your internal teams to validate and activate the value propositions we develop._ _My Skills• Best-in-class customer research, specialising in Jobs To Be Done• Market research and analysis• Developing and executing targeted strategies• Designing value propositions with strong product-market fit• Shaping product roadmaps and the surrounding customer experience• Leading innovation initiatives• Embedding and coaching teams on innovation and customer-centred thinking• Defining measurement frameworks and experiments for fast, validated learnings