Leads a remote team of 3 in coordination of daily content creation, encompassing videos, graphics, and carousels Analyzes performance metrics, including reach, engagement, and conversions, to refine strategies and optimize outcomesMonitors emerging social media trends and integrates into content strategy, resulting in a 30,000% increase in engagement on TikTok and a 118% increase in engagement on Instagram and Facebook.

• Provided direct supervision to maintain smooth operations and high standards of customer service• Promptly and professionally addressed customer complaints

• Greeted old and new customers to create a warm, friendly environment that resulted in customer loyalty• Successfully dealt with guest conflict that ended in satisfaction 100% of the time• Conducted market research by communicating with customers to best understand their product preferences

• Conceptualized successful marketing campaigns and promotions for restaurant, Bagel and Deli• Catered social content to an audience of 75k+ followers across 4 social platforms

• Worked with team to find solutions that increase Key Bank's Net Promoter Score• Used SQL databases to find patterns and gain insights• Presented final pitch with 5 person team to group of experts

• Created marketing materials such as graphics to promote events and businesses• Communicated and coordinated promotional events with local businesses• Updated and maintained website• Facilitated multiple community events