Lauren Hooper Email and Phone Number
Lauren Hooper work email
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Lauren Hooper personal email
Lauren Hooper has over 15 year of experience as an industry expert in, client strategy customer success, project & product management and change management. Specialties:• Engagement Expert• Customer Retention • Client Relationships • Client Strategy • Operational Management • Communications • Business Consultant • Project Management
Quantum Health
View- Website:
- quantum-health.com
- Employees:
- 1527
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Consultant Relations ManagerQuantum HealthWalnut Creek, Ca, Us
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Director Of Consultant RelationsCleoWalnut Creek, Ca, Us -
Senior Group ManagerLyra Health Aug 2022 - PresentBurlingame, California, Us -
Senior Customer Success MangerLyra Health Jan 2022 - PresentBurlingame, California, Us
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Customer Success ManagerLyra Health Sep 2020 - PresentBurlingame, California, Us
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Director Of Customer SuccessOptum 2013 - Sep 2020Eden Prairie , Mn, Us● Responsible for all aspects of client success including implementation and on-boarding with a focus on adoption, utilization and customer satisfaction● Serve as the trusted advisor to align business goals to Optum’s products and services● Lead cross-functional teams in software and service implementations ● Create and manage customer feedback loops to enhance product development and program marketing efforts● Maintain client engagement, satisfaction and loyalty, as measured by high client satisfaction scores and 100% client retention ● Manage client issues and escalations, collaborating with partner teams such as member support, operations, analytics, product, and sales ● Provide strategic analysis of member engagement performance and program metrics● Engage with key stakeholders and C-Level executives on quarterly business reviews -
Manager Of Customer SuccessPlus One An Optum Company Oct 2009 - 2013Eden Prairie, Minnesota, Us● Exceeded client contractual performance measurements (KPI’s) over 3 renewals ● Actively managed large and diverse benefits vendor selection clients ● Developed and implemented large scale strategic nationwide wellness programs -
Program Manager - Health CoachingSutter Health May 2008 - Dec 2009Sacramento, California, Us● Successfully managed a 250+person client load and delivered customized expert coaching and counseling● Partnered with technology team to identify/prioritize new features requested by clients● Collaborated with the Clinical Operations, Customer Support, Account Management, and Product Teams to communicate new coaching best practices● Leveraged coaching platform communicate with participants, monitor incoming health data, and track progress ● Created 20 on-demand health education focused tutorials● Managed and created communication cadence and content for client base -
Manager, Corporate Training & Client ServicesMedefinance 2003 - 2006● Managed the creation of content and delivery of training across all lines of business● Performed healthcare focused presentations leadership summits● Created and delivered presentations to executives including CFO’s, CMO’s and CEO’s● Collaborated closely with stakeholders to determine learning direction in alignment with people strategy● Worked with cross functional teams to support the implementation and sales process● Designed metrics to evaluate the effectiveness of the programs
Lauren Hooper Skills
Lauren Hooper Education Details
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Arizona State UniversityHuman Nutrition
Frequently Asked Questions about Lauren Hooper
What company does Lauren Hooper work for?
Lauren Hooper works for Quantum Health
What is Lauren Hooper's role at the current company?
Lauren Hooper's current role is Consultant Relations Manager.
What is Lauren Hooper's email address?
Lauren Hooper's email address is lm****@****one.com
What schools did Lauren Hooper attend?
Lauren Hooper attended Arizona State University.
What skills is Lauren Hooper known for?
Lauren Hooper has skills like Wellness Coaching, Health Promotion, Exercise Physiology, Sports Nutrition, Healthcare, Weight Training, Functional Training, Endurance, Wellness, Nutrition, Hipaa, Healthcare Information Technology.
Who are Lauren Hooper's colleagues?
Lauren Hooper's colleagues are Tyler Irwin, Tara Jones, Grant Goldhardt, Drew Johnson, Rider Osentoski, Rachel Tanner, Cynthia Nordman, Rn, Bsn, Chpn.
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