Lauren Keiser Email & Phone Number

Los Altos, CA

At Toyota Research Institute, I've directed significant projects including company mergers, development of collaborative portals, and organization of internal symposiums. As Chief of Staff to the VP of Engineering, I oversaw a team of project managers and managed divisional projects, SLAs, OKRs, company-wide events, and team-building initiatives. I ensured.

Los Altos, California, United States

During my tenure, I developed and implemented a new project portfolio management process and significantly contributed to the development of a new service organization, CORE. I led a diverse team of contractors in Project Management, Business Analysis, and QA resource allocation, and regularly analyzed and reported on program progress and effectiveness.

Los Altos, CA

I spearheaded all Operations projects, ensuring timely and budget-conscious completion. I was instrumental in implementing Workday ERP, DocuSign CLM, Interact Intranet, and more. I served as Scrum Master for multiple teams, providing Agile coaching across departments. I developed and implemented COVID-19 safety protocols across multiple locations, engaging.

Los Altos, CA

I led the implementation of Jira and Confluence, revolutionizing project tracking and workflow management. I actively liaised with teams to resolve technical issues and optimize project management processes. My leadership in Scrum training and deployment of ServiceNow and Radiant Asset Management significantly enhanced IT service delivery and asset.

Philadelphia, PA

As Scrum Master, I led critical platform and data teams, advancing the product's MVP development. I utilized agile methodologies to enhance efficiency and fostered collaboration between teams for effective backlog refinement and release strategy. My work in creating PMO templates and platform analytics significantly advanced project efficiency and.

San Francisco, California

I pioneered the adoption of Scrum and Kanban within engineering teams, boosting efficiency and project management agility. My collaboration with stakeholders shaped product roadmaps and backlogs, reflecting their needs and ensuring seamless delivery of objectives. I was a key contributor to the successful execution of regular web and mobile releases.

Cupertino, CA

I led engineering efforts for Editorial Tools across iTunes Store, Apple TV, and Apple Music, crafting strategic roadmaps and optimizing team performance. I successfully led the U.S. launch of editorial tools for Apple Music and Apple TV and guided the expansion of Apple Music in international markets.

San Francisco, CA

At Beats Music, I served as Scrum Master, driving successful cross-team integration and efficiency. I spearheaded the development and implementation of key features and managed complex third-party integrations. I was instrumental in the successful launch of Beats Music, marking a significant milestone in digital music services.

Alameda, CA

I managed comprehensive implementations of PINC’s Yard Management solution for major clients, directing all workflow analysis, site setup, and system configuration. As Scrum Master, I collaborated with internal teams for custom development projects and contributed to defining requirements for new platform versions, ensuring client needs were met and.

Boston, MA

Worked with Business Stakeholders to understand new feature requests, coordinating with all teams requiring input, created PRDs and iterated until sign-off. Managed multiple scrum teams, running all sprint ceremonies to execute on prioritized PRDs through go-live.

Milpitas, CA (Remote)

Managed all aspects of our Field Service Solution Verizon, resulting in deployments at 23 sites, along with conquering many corporate program initiatives. Role included, but not limited to, executive overviews, site analytics reporting, SOW reviews, managing project managers, implementation managers and installation crews, and coordinating all logistics.

Milpitas, CA (Remote)

Created an ROI Pilot Program for our Field Service Solution, and trained our enterprise sales force on the program and how to leverage it as part of the sales process. Managed up to 10 concurrent pilots and achieved 90% pilot to customer conversion rate.

Waltham, MA

Worked with Coca-Cola on a custom field service solution. This included running requirements review sessions, iterating on UI, UX, documenting requirements and managing the development teams to execute on the defined requirements. Also conducted training in a train the trainer model, and provided onsite support (international) for launches. In addition, I.

Watertown, MA

Created our teams 9-step implementation process, including defining all templates and other supporting documentation, and training the team to utilize this new process. Concurrently successfully implemented our mobile healthcare solutions to dozens of health care practices, hospitals, and hospitalist groups. All implementations included work stream.

Managed a distributed team of engineers on our internal rules engine solution, Catalyst. Started in waterfall approach but transitioned to scrum in 2003. Conducted all scrum ceremonies, and aligned with product on priorities and roadmap development. In addition, worked in a consulting model on a project for Cerner Healthcare, where we helped them.

Boston, MA

Worked with customers to ensure they were fully utilizing our solution to its maximum capabilities. Reviewed postings, assisted with HTML updates, recommended keyword updates, and answered any questions/resolved issues that the customers had. Conducted product demos as new features were made available, and completed the upgrade process for any customers.

Cambridge, MA

Worked with Colleges and Universities to implement our student focused portal. Managed integration efforts with school systems to feed data into the portal, and hired and trained interns that were responsible for being school champions, raising visibility and publishing pertinent campus content on the portal. Supported on site product launches.

Waltham, MA

Managed all customer care escalations, including theft, credit card fraud, broken or damaged goods related issues that could not be addressed real time by the call center.

Boston, MA

Coordinated events and activities for the Ronald McDonald House Charities account. Some key activities included managing weekly press recognition and planning the (first) annual golf tournament- working with merchants on donations for the silent auction, ensuring proper staffing for the day of the event, coordinating all food and drink for the event.