Lauren Keiser Email & Phone Number

Fremont, Ca, Us

Los Altos, Ca

At Toyota Research Institute, I've directed significant projects including company mergers, development of collaborative portals, and organization of internal symposiums. As Chief of Staff to the VP of Engineering, I oversaw a team of project managers and managed divisional projects, SLAs, OKRs, company-wide events, and team-building initiatives. I ensured that our project goals aligned with the organizational objectives and streamlined workflows for efficiency. I'm proud to have initiated and developed the inaugural annual internal research symposium, fostering innovation and collaboration. I regularly provide project updates to senior management, ensuring informed decision-making and timely project delivery.

Los Altos, California, United States

During my tenure, I developed and implemented a new project portfolio management process and significantly contributed to the development of a new service organization, CORE. I led a diverse team of contractors in Project Management, Business Analysis, and QA resource allocation, and regularly analyzed and reported on program progress and effectiveness.

Los Altos, Ca

I spearheaded all Operations projects, ensuring timely and budget-conscious completion. I was instrumental in implementing Workday ERP, DocuSign CLM, Interact Intranet, and more. I served as Scrum Master for multiple teams, providing Agile coaching across departments. I developed and implemented COVID-19 safety protocols across multiple locations, engaging with cross-functional teams to enhance process efficiencies and establish Emergency Response protocols. I simultaneously managed our internal communications team, launching various updates and newsletters. I successfully led and implemented six company-wide solutions in my first year, significantly enhancing productivity and success.

Los Altos, Ca

I led the implementation of Jira and Confluence, revolutionizing project tracking and workflow management. I actively liaised with teams to resolve technical issues and optimize project management processes. My leadership in Scrum training and deployment of ServiceNow and Radiant Asset Management significantly enhanced IT service delivery and asset management.

Philadelphia, Pa

As Scrum Master, I led critical platform and data teams, advancing the product's MVP development. I utilized agile methodologies to enhance efficiency and fostered collaboration between teams for effective backlog refinement and release strategy. My work in creating PMO templates and platform analytics significantly advanced project efficiency and decision-making.

San Francisco, California

I pioneered the adoption of Scrum and Kanban within engineering teams, boosting efficiency and project management agility. My collaboration with stakeholders shaped product roadmaps and backlogs, reflecting their needs and ensuring seamless delivery of objectives. I was a key contributor to the successful execution of regular web and mobile releases.

Cupertino, Ca

I led engineering efforts for Editorial Tools across iTunes Store, Apple TV, and Apple Music, crafting strategic roadmaps and optimizing team performance. I successfully led the U.S. launch of editorial tools for Apple Music and Apple TV and guided the expansion of Apple Music in international markets.

San Francisco, Ca

At Beats Music, I served as Scrum Master, driving successful cross-team integration and efficiency. I spearheaded the development and implementation of key features and managed complex third-party integrations. I was instrumental in the successful launch of Beats Music, marking a significant milestone in digital music services.

Alameda, Ca

I managed comprehensive implementations of PINC’s Yard Management solution for major clients, directing all workflow analysis, site setup, and system configuration. As Scrum Master, I collaborated with internal teams for custom development projects and contributed to defining requirements for new platform versions, ensuring client needs were met and exceeded.

Boston, Ma

Worked with Business Stakeholders to understand new feature requests, coordinating with all teams requiring input, created PRDs and iterated until sign-off. Managed multiple scrum teams, running all sprint ceremonies to execute on prioritized PRDs through go-live.

Milpitas, Ca (Remote)

Managed all aspects of our Field Service Solution Verizon, resulting in deployments at 23 sites, along with conquering many corporate program initiatives. Role included, but not limited to, executive overviews, site analytics reporting, SOW reviews, managing project managers, implementation managers and installation crews, and coordinating all logistics for each deployment.

Milpitas, Ca (Remote)

Created an ROI Pilot Program for our Field Service Solution, and trained our enterprise sales force on the program and how to leverage it as part of the sales process. Managed up to 10 concurrent pilots and achieved 90% pilot to customer conversion rate.

Waltham, Ma

Worked with Coca-Cola on a custom field service solution. This included running requirements review sessions, iterating on UI, UX, documenting requirements and managing the development teams to execute on the defined requirements. Also conducted training in a train the trainer model, and provided onsite support (international) for launches. In addition, I concurrently managed implementations of our DSD and Field Service solutions, managing site configurations, integrations with third party scheduling and dispatching solutions, train the trainer, onsite support at go-live and transition to our support teams post launch. Introduced Scrum to the engineering teams and trained all other work streams on the process. Also created our implementation process for our professional services group. Managed 4 direct reports in Waltham and Plano, TX.

Watertown, Ma

Created our teams 9-step implementation process, including defining all templates and other supporting documentation, and training the team to utilize this new process. Concurrently successfully implemented our mobile healthcare solutions to dozens of health care practices, hospitals, and hospitalist groups. All implementations included work stream interviews, site configurations to support existing workflows, review and sign off on site configurations, train the trainer, and onsite support for go-live, followed by transition to support.

Managed a distributed team of engineers on our internal rules engine solution, Catalyst. Started in waterfall approach but transitioned to scrum in 2003. Conducted all scrum ceremonies, and aligned with product on priorities and roadmap development. In addition, worked in a consulting model on a project for Cerner Healthcare, where we helped them transition native apps to web. I oversaw multiple work streams from start to finish, managing requirements gathering, design sessions, PRD creation, and the development effort, which was done by Wellogic and Cerner engineering resources. Upon QA sign off, the initiative was handed over to Cerner for sales and implementation. I also produced all of our custom training materials and help documents for internal Wellogic products and conducted train the trainer sessions. I was responsible for defining our implementation process and our Quality Systems manual needed for FDA Audits.

Boston, Ma

Worked with customers to ensure they were fully utilizing our solution to its maximum capabilities. Reviewed postings, assisted with HTML updates, recommended keyword updates, and answered any questions/resolved issues that the customers had. Conducted product demos as new features were made available, and completed the upgrade process for any customers who chose to partake.

Cambridge, Ma

Worked with Colleges and Universities to implement our student focused portal. Managed integration efforts with school systems to feed data into the portal, and hired and trained interns that were responsible for being school champions, raising visibility and publishing pertinent campus content on the portal. Supported on site product launches, participating in on campus activities to raise awareness.

Waltham, Ma

Managed all customer care escalations, including theft, credit card fraud, broken or damaged goods related issues that could not be addressed real time by the call center.

Boston, Ma

Coordinated events and activities for the Ronald McDonald House Charities account. Some key activities included managing weekly press recognition and planning the (first) annual golf tournament- working with merchants on donations for the silent auction, ensuring proper staffing for the day of the event, coordinating all food and drink for the event.