Lauren Simon Email & Phone Number

Connecting with and creating new partnerships with credit unions across the country.

Mid-Michigan

- Manage and cultivate relationships with 60+ partners, consistently driving referral volume and revenue growth year over year- Analyze partner activity data to identify trends and implement strategic initiatives to enhance partnership effectiveness- Conduct regular reviews with key partner contacts, including collections, lending, and marketing.

Farmington Hills, MI

- Rated Exceptional overall for the last three years, with notable achievements in Teamwork and Quality- Actively participating in several groups in the organization including the Spanish Group, Inclusion Diversity Equity & Access Group, and Philanthropy, all while maintaining Strong performance in all Key Performance Indicators- Effectively led the.

Farmington Hills, MI

- Led a team of 15 Client Advocates and manage daily call center operations, including employee training and development, scheduling, and service level management- Handled all employee issues including time cards and PTO approval, disciplinary actions, employee hiring, employee dismissal, training and disputes - Provided regular coaching, quality reviews.

Farmington Hills, MI

- Trained in PostMod coaching in April of 2015 to assist clients for a key line of business- Served on the Activity Committee to promote teamwork and recognition amongst peers

Lathrup Village

- Responsible for staffing, scheduling, training and developing 40 team members to effectively assist credit union members by phone, chat and email in 24/7/365 call center environment- Developed and refined Member Service Center processes and procedures to be carried out by team members- Ensure Member Service Center standards and service levels were met.

Farmington Hills, MI

- Lead a team of 15 Financial Counselors and managed daily call center operations, including employee training and development, scheduling, and service level management- Handled all employee issues including time cards and PTO approval, disciplinary actions, employee hiring, employee dismissal, training and disputes- Provided regular coaching, quality.

Farmington Hills, MI

- Entered department as a Bankruptcy & Education Counselor, and demonstrated extremely high quality standards including 100% in quarterly quality evaluation for 3rd Quarter of 2010- Promoted to Housing Counselor (11/2010) then Debt Issue Counselor (1/2011) based on outstanding performance - Set up a total of 205 new Debt Management Programs in 2012, with.

Farmington Hills, MI

- Completed customer intake calls and chats to answer questions and schedule counseling sessions - Offered support and mentoring to new team members as a team mentor- Served as team leader for the writing and compiling the FCC procedures manual- Achieved consistently high quality and metrics in the Exceeds Expectations range or higher

Traverse City, MI

- Wrote program grant proposals to secure funds for the clinic's Language Services Program- Completed in person medical interpretation in both the clinic and at patients’ appointments with other healthcare providers in the community- Served part-time as the clinic’s secretary, scheduling appointments, organizing charts, processing payments and answering.

Traverse City, MI

- Completed daily outreach in the migrant farmer community to spread awareness of available clinic services- Conducted surveys with the patient population and presented findings to clinic administration- Successfully established a partnership with Michigan Migrant Schools to present educational health programs to students and parents

Albion, MI

- Completed a week of leadership training and workshops in preparation for the role- Prepared and led weekly meetings with a group of First Year students to learn skills to adapt to college living- Met with students in one-on-one sessions as needed to address their concerns and develop plans to adapt to personal concerns such as substance abuse.

Albion, MI

- Met regularly with Spanish students of all levels to assist with homework, practicing language skills and test preparation- Regularly participated in Language Lunches to help others practice speaking skills

Elk Rapids, MI

- Worked in a classroom with 6-8 year old students, some of whom did not speak English- Assisted the teacher in preparing lesson plans and assuring that subject matter could be conveyed in both English and Spanish- Worked one-on-one with students struggling to improve reading, writing, math and critical thinking skills- Created games, activities and.

Albion, MI

- Held weekly tutorials with Spanish 102 students to review grammar lessons, vocabulary, and practice oral communication skills- Developed and executed weekly activities and worksheets to help reinforce topics taught in lecture

Albion, MI

- Performed field work that included netting and banding chickadees, as well as feeder observation with supervising professor- Completed lab analysis of blood samples of captured birds to determine gender- Co-wrote and presented a poster at the Student Research Symposium in 2006

Bachelor Of Arts (Ba), Double Major In Spanish And Economics & Management, 3.89

Activities and Societies: Prentiss M. Brown Honors Institute, First Year Experience Mentor, Alpha Lamba Delta Honorary Society, Phi Beta.

Semester Abroad, Spanish And Business, 4.0

Activities and Societies: Language Exchanges with International StudentsSemester abroad in Spain, just outside of Madrid. Complete.