Lauren-Eva Markovich Email & Phone Number

Brisbane, Queensland, Australia

NDIS administration coordinator working heavily across multiple teams with a key focus on ensuring streamlined processes and workflow. Key achievements include:• Appointment to internal Quality Team assisting senior management with audit preparation and quality improvement organization wide, including identifying improvement opportunities in policies and documents.• Facilitated projects involving peers and senior management across multiple teams.• Implemented strategies resulting in improved financial outcomes by reducing delays of claiming invoices and overall reduction in bad debt (unclaimable invoices).• Conducted internal investigations and reviews related to staff misconduct, client financial matters, and documentation quality.• Implemented dual system client documentation management and developed associated guidelines and practices.• Monitored client documentation for quality control and safe working practices.• Oversight and management of client resource management database including, including IT troubleshooting, data entry, process development and implementation across multiple teams, and liaising with developers for feature implementation.• Developed and tested new processes, identified areas for improvement, and developed and delivered training to staff.• Undertook ad hoc rostering duties and provided supervision and training to temporary administration assistants and general office staff.• Actively support day to day function and business needs in the absence of management

Brisbane, Queensland, Australia

Administration officer to the support coordination team assisting with stakeholder engagement, Key achievements include:• Assisted with stakeholder engagement within the support coordination team, including organizing regular team meetings and inviting external providers for training and networking opportunities.• Collaborated with HR to develop a comprehensive staff onboarding program, including participating in candidate interviews and identifying professional development and training opportunities.• Developed a specialized spreadsheet for tracking, collating, and analyzing participant data to predict staff workloads.• Assisted in transitioning the team to a new client resource management and billing software, including data entry, process development, and team training.• Developed and implemented a client onboarding process from initial contact enquiry to assigning them to a long-term support coordinator.• Streamlined the billing process by managing client complaints, resolving billing disputes, and addressing outstanding invoices, resulting in decreased bad debts.

Brisbane, Queensland, Australia

Facilitated mental health peer support groups, providing education, training, and support to members. • Conducted orientation groups for new members to assist them in utilizing the service effectively.• Assisted in planning and executing key community social events for members.• Provided suicide intervention training during a state-wide training weekend.

Brisbane, Queensland, Australia

• Managed and organized multiple work areas.• Assisted staff with answering incoming enquiries.• Supporting staff in completing various projects.• Conducted data entry and preliminary analysis of local and national surveys.• Developed specialized spreadsheets for inter-state and national utilization.• Established quality control measures for governing organizational policy and procedure documents

Brisbane, Queensland, Australia

Assisting clients with daily activities of living and accessing community support. Achievements: • Trained new staff members • Advocated for clients and family rights • Utilised effective communication skills to build therapeutic relationships with non-verbal clients

Brisbane, Queensland, Australia

Assisting clients with transition from hospital to community care and providing long term rehabilitation. Achievements: • Promoted to Transition Rehab Program (TRP) • Assisted in client’s rehabilitation program including gym and hydrotherapy sessions • Provided education and support to clients and their families