Lauren Ferrer Email & Phone Number

Virginia Beach, Virginia, United States

Greater San Diego Area

Production Coordinator:Resource for the Retail Mortgage Banking team for underwriting scenarios, guidelines, and income calculations.Assist Loan Officers with technical errors within Encompass, Mavent, DU, LP, Product and Pricing and other company software systems. Restructure loans, pre-underwriting, and data input into EncompassLiaison between Sales and Operation Team. Training of Sales staff. Branch Manager:Oversee the production of the Retail branch Loan Officers and the daily operations of the branch. Manage personal book of business for new and existing Borrowers.

Greater San Diego Area

Encompass Admin Support:Provided support to the Encompass Admin Team. Answered and managed Encompass tickets from sales and operations. Worked on tickets with Ellie Mae’s support team.Analyzed ticket trends to make recommendations for areas where staff needed training or areas where enhancements to the system could be made. Company SME on troubleshooting DU and LP errors. Conducted companywide and localized trainings for Encompass updates. Special projects as requested by Executive Management. Admin for the company web-based Intranet. New and Existing Branch Development:Revamped the process to increase efficiency and retention.Worked with real estate partners to find, negotiate and secure retail space for existing and new retail branches.Facilitated branch build out: design, layout, furniture, code enforcement, occupancy and licensing. Assisted new Branch Managers with licensing, accounting, insurance, technology, marketing, vendors, loan operating systems.Facilitated all aspects of branch closures.Loan Officer New Hire Training:Conducted virtual and classroom training to familiarize new Loan Officers with all aspects of the company’s loan systems to include Encompass, Mavent, Optimal Blue, Total Expert and The Coop. Assisted new Loan Officers with all day 1 items needed to get up and running for production. Communicated with the hiring manager regarding the status of training and any needs of the LO. Point of contact and mentor for Loan Officers and Branches after the on-boarding period.

Virginia Beach, Va 23452

San Diego, California & Virginia Beach, Virginia Managed a team of sales professionals and operations staff in Virginia and California. Assisted in team member hiring, problem resolution, training and compliance with state and federal regulations. Provided sales, marketing and product support to staff. Assisted in the expansion of the branch’s customer base and brand in the marketplace and branch profitability. Maintained book of business with clients, Realtors and Builders.

Virginia Beach

Implemented and branded a corporate training program for Loan Officers and Operations staff. Managed a help desk Track-It platform, answering questions for 500+ mortgage employees on a daily basisProvided support for Encompass, Mavent, SharePoint and Optimal Blue. Developed a new hire process to include classroom, virtual and on the job training, covering all aspects of the origination through closing process. Managed training and continuing education programs for both new hires and existing staff, to create a motivated, skilled and effective workforce. Engaged in program design and development working along side the Mortgage IT department. Published companywide guides to assist users with how to use systems input loans and fix common issues. Developed and implemented projects as requested by Executive Management for major industry changes like QM and TRID. Designed and managed a company newsletter highlighting internal communications, industry, guideline and agency updates.

Virginia Beach, Va

Generated continual business through professional marketing, referrals, and established Realtor and Builder relationships.Maintained a strong working knowledge of lending guidelines, products and changing regulations like TRID and QM.Assisted Borrowers with the home buying and refinancing process, during and after closing. Provided Realtor and Builder support through marketing, homebuyer education, and support with open-houses, product updates, and technology updates as they relate to the mortgage and real estate industry. Preferred Loan Officer for MG Homes New Construction Sites at West Neck Commons in Virginia Beach and The Evergreens in Virginia Beach.

Virginia Beach, Va

Lead Realtor presentations on 203K and Construction Perm products to support the sale of properties that were in need of repairs, upgrades or customization.Educated Loan Officers with 203K training classes and provided support through the home buying process. Managed a 203K pipeline of up to $3M per month. Worked with the Loan Officer, Borrower, Contractor, and Consultant to ensure a smooth transaction.Assisted with the draw process, post closing questions and needs of the Borrowers until the renovations were complete. Completed Builder approvals.

Virginia Beach

Originated, processed and closed loans for new and existing clients.Instructed internal classes and one on one training for new and existing loan officers.Payroll, processing, compliance, HMDA, bill management, and overall officeprocedures and daily management.