Lauren Galloway Coates Email & Phone Number

Denver, Co, Us

Nashville, Tn, Us

Overview: Through business development efforts, I own sole responsibility for the topline growth of partnerships, the performance of a clinical market manager, health navigators and the achievement of operational, clinical and financial KPIs.- Executive Relationships: Build and maintain relationships with executive and primary care physician network partners.- Partnerships: Develop strategic partnerships with primary care clinics, hospitals, and ACOs in the region.- Clinical: Partner with the Regional Chief Medical Officer to train primary care physicians on care coordination assessments. - Workflow: Create clear and efficient communication pathways between field staff and corporate partners.- Analysis: Track and analyze operational, clinical, and financial data and key performance indicators.- Project Management: Contribute to ongoing process improvement efforts to scale and enhance the service.Largest Results: - Growth: Launched and Implemented a Value-Based Care program in Colorado starting Jan 1 with two large and two small primary care partners at 9 clinic locations, taking on full risk for their 6,500 Medicare patients.- Teams: Hired 10 health navigators and a talented clinical market manager in the first 3 months of 2024.- KPIs: Exceeded completion rate, code capture and billing KPIs from 1 month after launch – present.

A healthcare technology startup dedicated to revolutionizing high-risk pregnancy management through cutting-edge solutions.• Overview: Hired to develop a go-to-market strategy to build initial customer base. • Teams: Collaborates with cross-functional teams to ensure the successful implementation of initiatives and strategies.• Largest Results: o Strategy: Developed comprehensive go-to-market strategy, implementation plan, and compelling marketing materials.o Testing: Securing pilot practices and beta users to validate innovative gestational diabetes management app.

Woburn, Massachusetts, Us

A cutting-edge medical technology startup dedicated to advancing neonatal care through state-of-the-art phototherapy solutions.• Overview: Hired in a medical technology startup to assess business readiness for delivering advancing neonatal care through state-of-the-art phototherapy solutions.• Outreach: Orchestrated outreach efforts to hospitals, pediatricians, home visiting nurses, and global customers.• Teams: Improved product visibility and user satisfaction by mentoring a team of 3 (Product Manager, Social Media Coordinator, and Engineering intern).• Account Management: Built executive-level accounts by strengthening customer relationships and providing their utmost satisfaction.• Largest Results: o Product Design: Enhanced product offerings by incorporating valuable customer feedback into product design process.o Business Development: Increased company sales by 500% during tenure.o CRM: Streamlined sales lead tracking, boosted conversion rates, and deployed CRM system.o Partnerships: Managed partnerships with existing clinical customers and secured new partnerships with a customer base, gathered feedback to impact improvements, and crafted/executed the company’s 1st business development plan. o Training: Trained, onboarded, and mentored national specialty distributor sales team; developed payer reimbursement strategies and negotiation tactics for pediatricians.

Aurora, Co, Us

A renowned hospital system committed to providing world-class pediatric care and improving the health of children and families.• Overview: Led strategies to grow market share by building trust with referring providers.• Teams: Managed key alliances and partnership success with hospitals across 3 states while mentoring new team members to ensure confidence and success. Educated team and onboarded community providers on new technologies.• Strategy: Targeted and helped onboard practices to join clinically integrated network to improve clinical outcomes while minimizing costs. Introduced pediatric care network coaches to implement value based care initiatives at CIN partner practices.• Analysis: Tracked activity daily in Salesforce (CRM) and provided weekly reports.• Customer Feedback: Fielded complaints from provider customers, implemented issue resolutions, and represented the voice of referring providers to improve operations.• Project Management: Led complex special projects assigned by executive team with cross-functional stakeholders.• Largest Results: o Market Share: Children's Colorado's market share grew 7.78% from 2019 - 2020, despite a global pandemic.o Referral Growth: Consistently led the team in physician office referral growth; in 2019 was at 166% of goal. o Events: When COVID hit, team shifted KPIs to virtual touchpoints with referring physicians. Led transition from continuing medical education events in-person (~25 attendees) to virtual (~228 attendees), an 812% increase. o Client Satisfaction: In July 2020 referring physician survey, 99.5% of respondents felt Children's Colorado was a valued and trusted partner, an increase of 12% from previous year.o Awards: Employee Star, Children’s Hospital Colorado, Aurora, CO, 2016.o Trained & Onboarded: Trained and mentored team members during 1st year of onboarding to grasp complex clinical concepts to articulate differentiators to referring providers and improve relationship strategies.

Irving, Texas, Us

A Fortune 500 healthcare solutions provider dedicated to enhancing patient care, optimizing healthcare operations, and improving overall healthcare system efficiency.• Overview: Managed the program performance of $13M in care management accounts for payers.• Teams: Led challenging meetings with payer clients and operations to drive consensus.• Programs: Implemented strategic initiatives to improve outcomes and behaviors in complex chronic disease patients.• Largest Results: Created communication plans to improve member engagement by 4.2% year one and 7.4% year two.

Aurora, Co, Us

Colorado Fetal Care Center is a joint venture between Children’s Colorado and University of Colorado Hospital encompassing fetal surgery, perinatology, neonatology, reproductive endocrinology, fetal cardiology delivering evidence-based care for global patients. • Overview: Linked specialists to referring physicians via face-to-face outreach and led strategies to launch new service line.• Largest Results: o Expanded awareness of key service lines: fetal surgery, REI, fetal cardiology, neonatology, and perinatology.o Surpassed outreach by achieving 70 physician office visits per month from expected monthly goal of 40.o Developed survey to assess referring physician perception and Obstetrics market analysis for the Executive Team.o Spearheaded committee to launch fetal surgery center and drive strategic priorities for perinatology service line growth.

Denver, Colorado, Us

A prominent healthcare company specializing in healthcare quality and patient satisfaction solutions.• Overview: Led quality improvement initiatives, built lasting relationships with hospital CEOs and physicians, mentored team• Largest Results: o Compiled MedPAR claims and STS data to highlight cardiac quality improvement opportunities.o Managed a $2.5M book of business across 30 hospital U.S. hospital accounts.o Consistently exceeded 86% retention goals (90% YoY) and $250K upsell goals (~$300K YoY) through consultative sales.o Developed training program and mentored new consultants to reduce basic certification timeframe from 12 to 6 months.

• Prepared news releases and arranged interviews for the media• Sent urgent messages to the community during crisis calls for blood products• Developed marketing plan for Blood Donor Week• Prepared communications plan for future public relations activities• Organized donor appreciation reception with Her Excellency the Governor • Worked directly with Government offices for their assistance with promoting the need for blood products• Launched a PR campaign, Operation Lifeblood, for the state of South Australia with professional footballers and blood recipients• Evaluated the effectiveness of internal communications within the work environment for my Masters’ thesis

Billings, Mt, Us

• Worked daily with CEO of the 2600 employee organization and closely with board to debrief and prepare for media coverage• Developed and executed internal and external communications plans and community publications• Prepared facts sheets, news releases and press kits for the media • Authored locally and nationally published articles for medical staff• Arranged interviews, press conferences, and b-roll for the media with medical staff• Organized community, hospital-sponsored, and fundraising events• Identified speaking engagement opportunities for physicians and executive team• Participated in internal, community, and national work-related committees• Directed communication around the new Cord Blood program with the American Red Cross

Washington, Dc, Us

• Coordinated, organized, and budgeted high profile conferences• Learned GIS software to assist in teacher training• Worked closely with K-12 students and teachers• Developed quarterly newsletter and authored press releases • Created brochures for special events• Relayed to the public all realms of the project• Contacted the media for coverage and promotion • Arranged for Montana delegation (Senators, Congressman) to attend special events• Team coordinator for education technology conferences across the U.S.

Master Of Arts - Communication Management, Communication Management

Ba, Political Science

Master Of Arts (M.A.), Communication Management