Lauren Gowans Email and Phone Number

Operate a small business, handling product shipment, and managing stock and day-to-day sales and finances, while enhancing marketing, customer service, and communication skills. -Create, design and maintain a business website using a user -friendly interface, increasing website traffic by 39%.-Efficiently retain customer rapport through digital marketing (email, social media, ads) maintaining a 10% engagement rate in six months.-Operate in person sales events by taking orders and handling payments via a POS system, fulfilling over 50-60 orders each event in a prompt but friendly manner.-Focus on partnering with other companies to ensure exposure.-Exceed daily productivity goals including content creation, inventory management, product production and distribution, and scheduling, consistently gaining new customers and views, raising sales by 15% each month.

As a technical support agent I was responsible for assisting customers with technical issues related to products or services. I provided troubleshooting guidance, resolve technical problems, and offered solutions to customers via phone, email, or chat. I possess strong communication skills, while being proficient in technology, and have the ability to explain complex concepts in a clear and simple manner.

I facilitated communication and collaboration between faculty, students, and administrators. I was responsible for coordinating academic programs, managing student services, providing guidance on curriculum development, and addressing any concerns or issues related to academic policies and procedures. My role was crucial in promoting academic excellence, fostering relationships with external organizations, and ensuring effective educational experiences for all involved parties.