Lauren Gregory Email and Phone Number

As Youth Programs Manager, recruit, interview, and onboard annual international staff of 30-45 industry professionals, navigating US visa requirements and University hiring systems. Handpicked to execute transfer & implementation of departmental youth camp CRM for ten camp locations, over 8200 campers, and resulting in over $2.1 million in revenue. Redesigned & launched 11-week outdoor adventure day camp serving 600+ local youth in high risk outdoor activities, increasing enrollment by over 60% across two years by incorporating consumer priorities. Single handedly preside over daily operations of 13+ youth camps serving ages 8 to 17, to include staffing, risk management, educational outcomes & customer service correspondence. Oversee and implement multi-week staff training of critical instructional skills in high risk activities. Recruit, hire, train, and maintain performance expectations of the staff team. As Ropes Course Manager, develop and administer and team building & ropes course programs to multi-age participants. Ensure compliance with critical industry standard trainings. Delegate program responsibilities to facilitation staff and oversee compliant use of ropes course facility. Orchestrate client communications, established invoice creation and payment tracking CRM for handoff. Maintain operational knowledge of evolving industry best practices, priorities, and technological developments.

Design and implement Team Building, Ropes Course & Boating custom programs for youth and adult participants. Delegate program responsibilities to co-facilitators and ensure compliant use of Ropes Course and facilities.

Accepted offer to manage all elements of Cal Adventures - youth camps, ropes course & community boating programs. Supervised risk management, program execution, client communication, facility maintenance, budgetary concerns, policy compliance, public relations, onboarding & training of 25 new staff.

Developed, tested, and executed listening posts to gather user feedback. Project-managed ongoing campaigns while maintaining personal performance expectations. Analyzed and synthesized qualitative and quantitative results into reports shared company-wide.

Recruit and screen participants for Design research, developed user research panel system of enlisting & maintaining 2k participants for six-month period, improved access to Beta user feedback for company-wide access

Founding member of a specialized team aimed to cultivate lasting relationships with our most prolific drivers across the country. Advocated for driver concerns and reached out proactively to increase driver hours and prioritize driver issues.

As Lyft’s 86th employee, launched driver onboarding in 50+ new cities, to include founding driver class in 5 cities within first month. Developed new Account Executive mentoring program successfully increasing new hire outputs. Selected from short listed to specialize in driver community relations highlighting community orientation. Founding member of concierge-style program to fortify relationships with most successful drivers.

Developed innovative campaign to connect leaders with local endangered species advocacy through tattoo art. Orchestrated logistics and social media marketing for large-scale live educational events.

Instructed experiential outdoor education courses in Science and Ecology, History and the Human Environment, Individual and Group Development. Guided three- and five-day educational immersion trips along tributaries of Chesapeake Bay on historic boats and canoes.