Lauren Skinner Email & Phone Number

Farnborough, England, United Kingdom

Farnborough, Summit One

Farnborough, England, United Kingdom

Supporting the team with all administration duties.

Camberley

• Log incidents either from customers or Remote Resolution Engineers, within set timescales and against the criteria set out in the Incident Management Procedure in order to achieve customer specific SLAs.• Monitor, progress and escalate where necessary ensuring customer updates in line with the Incident Management Procedure throughout the lifecycle of the incident, until closure in order to achieve customer specific SLAs.• Liaise pro-actively with third parties and vendors, escalate where necessary to ensure timely call resolution in order to achieve customer specific SLAs.• Log and track Change Requests, Customer Complaints and Requests for Information, through to completion in order to ensure customer satisfaction.• Close calls and summarise resolutions to ensure accurate reports can be generated in order to assist Service Delivery with customer reporting.• Provide high quality daily reports to the business (and specific customers) detailing ongoing incidents and actions being taken in order to ensure customer satisfaction.• Provide input to customer performance reports and customer incident reports using the data in Clarify in order to assist SDMs and ensure customer satisfaction.• Audit (and update where necessary) to ensure quality data in the Incident record in line with predefined information to assist with SLA reporting in order to assist with SLA with SLA reporting.• 200 cust-calls/week• Timely decision making• Communication skills• Ability to multitask and prioritise

Farnborough, Summit One

Fleet

• Attending to contractor’s timesheets and submitting through to payroll via Postal Orders. • Completing expenses for the Service Delivery and Customer Service department. • Attending meeting and taking meeting minutes and then putting them into a meeting summary for all attendees. • Creating excel summary reports using data provided by the customer management database. Being able to create and design freely to summarise and report on vital information. • Assisting the project managers with their reporting and PowerPoint presentations. • Assisting with Product Assurance with the customer equipment. • General administrative duties completed for the Customer Service & Service Delivery departments.• Assisting with reception when required. • Data entry• Managing customer surveys and submitting new ideas on how to record and improve the customer service.

EMEA Regional Sales Administrator / Personal Assistant to EMEA Regional Director.Responsibilities• Diary Management.• Organise meetings and arranging conference calls.• Produce PowerPoint presentations.• Create and produce financial summary documentation reports using Excel.• Assist and organise travel for EMEA Sales.• Administrative management and high proficient of the companies Customer Relationship Management system – Microsoft CRM.• Administration maintenance of all Anite EMEA orders.• Owner of the Regions Revenue spreadsheet – Keeping this report updated daily for accurate Financial summaries. • Assistant to Regional Director • General administration and support to the team.• Assisting with Sales & Travel Process Updates. • Adding customer information into HEAT.• Creating Purchase Orders for travel and equipment.

Responsibilities• Opening and Closing the Office Showroom (second key holder). • Managing the company when directors are travelling• Assisting the company directors for personal and work related administration duties acting as the company PA.• Customer service, advising the public face to face and over the telephone providing advice and quotations for their garage door needs. • Managing the company email inbox, dealing will all email quotation requests, • Being the first point of contact for customers.• Setting up site surveys and working with ACT the company system to book in garage door installations and repairs.• Liaising and working with the Installation team directly.• Ordering Stationary and updating any Advertisement.• All administrative duties including invoicing

Responsibilities• Monitoring Emails and incoming telephone calls – creating work tickets for approximately 290 customers. • Maintenance wireless issue and new change requests tracked for customer support, keeping the customer up to-date. • Allocating the issue to the right team and working with the technician and the customer to resolve the issue quickly. • Working directly with all customers, some of our larger customers include: Sony, Universal Music, Warner Group, Virgin, Easy Jet, Inchcape, Kingfisher (B&Q).• Covering 3 separate area’s of Helpdesk Service: Hosting servers, Reuters Telerate and Large file transfers using WAM!NET.

Responsibilities• Logging maintenance jobs for the South East military areas, covering over 109 sites. • Following-up status of high priority work-in-progress & ensure the customer contact is fully informed.• Ensure all telephone calls from customer contacts are dealt with in an efficient and competent manner.• Undertake general administrative duties as required.• MOD full security clearance for the whole of the SE military sites since Feb 2005.

• Booking meeting for clients who rent out office space.• Reception work, meeting and greeting clients acting as the first oint of contact.• Serving lunch and refreshments for booked meetings.• Operating the Switch Board, answering telephone calls in a friendly and professional manner.• Ordering stationary and general administration.• Working with a Franking machine and delivering post to all of the clients.

Education record

8 Gcse'S