Organization Profile: Hawaii Medical Service Association (HMSA) is the most experienced health plan in the state, covering more than half of Hawaii’s population. HMSA is an independent licensee of the Blue Cross and Blue Shield Association.The IT department implements, operates, and maintains HMSA’s technology and infrastructure.Tools:• ServiceNow• Webex• Microsoft Office • Miro• Snagit• Support various IT project managers manage their demands (pre-project vetting) and projects (waterfall and hybrid approaches) within ServiceNow throughout the full PLC (planning, execution, controlling, closure).• Lead the monitoring and improvement efforts of the portfolio performance and reporting on KPI’s –project actuals/ forecast to budget, vendor expenses, resource allocations, and various other analysis and reporting of metrics.• Assist the prioritization and alignment of demands (requested projects) with organizations goals.• Assessment of “upstream” and “downstream” impacts/ dependencies within the portfolio and initiate resolution.• Establish methods and processes for project tracking and reporting (works closely with IT governance analyst).• Key member of the Portfolio Center of Excellence/ OCM efforts through training to manage the resistance to the ServiceNow tool (via job aids/ materials, 1-1/ group trainings), onboarding, change strategy, communications, and other continuous improvement efforts.• Project Manager for the IT Onboarding project. As the PM I established the process, curated the material, and serve as the IT Onboarding POC coordinating and delivering the onboarding for new IT resources. • SPM PPM story support through story writing, grooming, testing.• Facilitation of team meetings, create and deliver presentation decks/ materials.

Employer Profile: invenioLSI is the #1 independent SAP solutions provider serving the Public Sector globally. InvenioLSI provides advisory services, implementation, migrations and conversions, along with application managed services. Global Project Management Office (PMO) support role responsible for supporting all aspects of the SAP implementation from planning to completion for multiple projects.• Assist the Project Directors in their day-to-day execution on two large public sector implementations• Meeting facilitation: cross-functional team lead meetings to uncover dependencies and blockers as well as client facing PMO, work plan and scrum meetings. Prepare agendas, provide minutes• Coordinate and support executive level meetings with deck preparation and minutes• Project status: gather and consolidate content regarding the status of project deliverables and major milestones • Global PMO status: prepare multiple internal executive board briefing decks monitoring KPI's and providing overall project performance• Budget management: resource allocation in the budget trackers (cost rates, projections, etc.), actuals, cash flow, timesheet management/ approval• Risk management: identify risks and issues, take corrective action and/or escalate• Create and assist with the execution of core project logs such as: RIO-D logs, Action Log, Lessons Learned Log, CCB• Improve existing processes and defines new processes to ensure successful execution and control of the project• Deliver a high level of customer service to ensure success• Resource onboarding and offboarding - SoWs, OpenAir, budget, briefs, offshore resources• Provide travel guidance and when applicable arrange team gatherings• Assist with the JIRA icon designs• QA work products and deliverables, present to the clientTools• SharePoint, MS Teams• Mavenlink• OpenAir• Microsoft Office Suite (Visio, Timeline Pro+)• Dropbox• Smartsheet’s• MS Project

Employer Profile: Enterprise Fleet Management (EFM) is the largest privately-held, full-service company-vehicle consulting and outsource program transportation firm in the world. Utilizing Enterprise's economies of scale we are able to provide our clients the expertise, resources and buying power of a major corporation to help achieve savings off their bottom line and gain an efficient and reliable fleet.• Market to, build relationships and book meetings with c- level executives at local companies, school districts, cities and counties• Gather and evaluate data from prospective client to create specialized solutions• Financial analysis
 and cash flow modeling through TCO (Total Cost of Ownership)• Build and present financial presentations and consult with C- Suite or Government elected officials based on data provided• Government due diligence process experience at budget workshops, Commissioners Court and City Council Meetings. Procurement through purchasing cooperatives such as Sourcewell, TIPS/TAPS and ENI• Create quotes, negotiate and deliver contracts
• Heavy use of Salesforce

Branch Manager at a large dealership account. 
• Nurtured the executive level relationships to maintain the account
• Managed a fleet of 220 cars, 5 employees and multiple business accounts
• Drove branch growth to 22% above YOY
• Top branch operating profit with high gross and low debt
• Interviewed and trained employees
• Prepped employees for interviews and mentorship for career growth opportunities• Awarded MVP Branch Manager at training at headquarters in St. Louis

• Promoted from a smaller branch to a larger branch as an assistant• Held weekly trainings. Lead through demonstrations and group walkthroughs

• Drove branch growth to 13.9% above YOY
• Top customer service score
• Co- lead a team comprised of trainees and service preps
• Lead areawide sales trainings

• MVP/ Elite and Top 3 Management Trainee • Learned how to operate a branch and provide great customer service• Qualified to go to the board before minimum qualifying time. Passed the board exams.

Employer Profile: Leidos's Federal Health Operation's TRICARE Overseas Program (TOP) provides enrollment, marketing, and education services to military communities around the world. • Under minimal supervision, serve as TRICARE liaison for TRICARE Overseas Prime (TOP) beneficiary population• Independently perform a variety of tasks that are broad in nature and concerned with customer service• Participate in off-site briefings, maintain required training and maintain system accounts, available to provide customer service via in person, telephone, email, and fax• Process enrollment and assign Primary Care Managers, disenrollment's, out processing, TRICARE education, and issues tracking using the Defense Online Enrollment System (DOES)• Process and correct discrepancies between the Composite Health Care System (CHCS) and the Defense Online Enrollment System (DOES)• Must comply to all responsibilities and duties in accordance with the Health Insurance Portability and Accountability Act (HIPPA) guidelines to include proper handling of Protected Health Information (PHI)• Must maintain ADP2/IT2 security clearance

As an Admissions Representative I was required to sell, recruit, manage and retain my enrollments while giving quality customer service in order to meet and/or exceed my personal and team goals.• Required to meet and/ or exceed individual as well as team goals prior to the deadline• Arrange interviews where the prospective enrollee will have the opportunity to be introduced to our campus's educational programs and matched into the appropriate field of study• Sell, interview, conduct tours and recruit for enrollment (commitment process)• Establish trust and build rapport• Probe and listen to the enrollee in order to gain information to uncover potential obstacles, gain credibility, and recruit the enrollee into the program that best fits their wants and needs• Provide quality customer service in order to gain referrals90/ 10 Task Force Team: • Areas of focus (Military Strategy Team): cost, measure of success, and return investment, development of a measuring matrix, strategies focusing on targeting specific audiences • As a member of the Military Strategy Team I work with the Campus Director as well as the Chief Marketing Officer and Social Media Manager to ensure that all marketing material and strategies are effective and compliant• As a part of the 90/ 10 Task Force Team it's our job to strategize new and innovative ways to improve the percentage of revenue that is received from sources other than Title IV funding

Worked on a compliance project and helped implement and maintain the organization of incoming and current students' transcript requests, the act of requesting those and entering the data as they're received. I made sure that the students have what's required in their folders to proceed with their process.