As a Member Enrollment Specialist at Hinge Health, I play a critical role in driving revenue for the company by providing a high touch, personalized services to members in the early stages of their journey. I help them in their first time use of Hinge Health products and services, and remove any roadblocks preventing them from starting their exercise therapy. With a Bachelors degree in Psychology and Human Development and Family Science from East Carolina University, I have a strong background in understanding human behavior and motivation, which enables me to engage effectively with members, health care providers, and internal work groups. I have over 5 years of experience in customer service and case management, where I have demonstrated excellent leadership, interpersonal, organizational, and communication skills. I am a fast learner with an aptitude for understanding technical applications and a skilled multi-tasker who can handle multiple workflows. As the co-lead of the disability-focused Employee Resource Group, I am passionate about creating meaningful impact by advancing diversity, equity, and inclusion, with a focus on accessibility and empowerment for all employees.I combine strategic vision with hands-on execution to drive initiatives that foster belonging and inclusivity. Known for creating safe and empathetic spaces, I value transparency and work to ensure all voices are heard, particularly those from underrepresented communities.With a global perspective and cultural sensitivity, I partner across teams to design, implement, and scale programs that embed equity and accessibility into every level of the organization, driving measurable outcomes and lasting change.