As a Member Enrollment Specialist at Hinge Health, I play a critical role in driving revenue for the company by providing a high touch, personalized services to members in the early stages of their journey. I help them in their first time use of Hinge Health products and services, and remove any roadblocks preventing them from starting their exercise therapy. With a Bachelors degree in Psychology and Human Development and Family Science from East Carolina University, I have a strong background in understanding human behavior and motivation, which enables me to engage effectively with members, health care providers, and internal work groups. I have over 5 years of experience in customer service and case management, where I have demonstrated excellent leadership, interpersonal, organizational, and communication skills. I am a fast learner with an aptitude for understanding technical applications and a skilled multi-tasker who can handle multiple workflows. As the co-lead of the disability-focused Employee Resource Group, I am passionate about creating meaningful impact by advancing diversity, equity, and inclusion, with a focus on accessibility and empowerment for all employees.I combine strategic vision with hands-on execution to drive initiatives that foster belonging and inclusivity. Known for creating safe and empathetic spaces, I value transparency and work to ensure all voices are heard, particularly those from underrepresented communities.With a global perspective and cultural sensitivity, I partner across teams to design, implement, and scale programs that embed equity and accessibility into every level of the organization, driving measurable outcomes and lasting change.
Listed skills include Cpr Certified, Babysitting, Cna, Volunteering, and 46 others.
