A ServiceNow wizard/nerd who enjoys sharing knowledge and collaborating with others. A trusted voice for IT operations regarding process, optimization, communication, and efficiencies. Driving innovation and vision using an agile approach, leveraging the latest tools and technologies to enhance people experience and productivity.Proven experience successfully implementing new ServiceNow modules including requirements gathering, solution design, technical requirements, testing and development of training materials.Comprehensive understanding of ServiceNow overall technical architecture and module best practices to drive solution design and ensure platform supportability.Exceptional reporting skills with the ability to unlock and present data to support decision making, report on efficiency, measure goals, and identify areas of opportunity.Participated and coordinated multiple ServiceNow upgrades (going back to Helsinki), larger platform enhancements, working with integrations, providing thorough testing, and troubleshooting issues.Driving continual service improvement and maintaining operational excellence for ServiceNow modules including knowledge, interactions, (Service Desk chat, walk-up experience), service portal, service catalog, surveys, IT asset management, mobile app experience, agent workspace and more.Ability to develop communication artifacts and infographics foster efficient and effective understanding of information.Ability to pull business knowledge, technical knowledge, and teams together to tackle a common goal consistently driving results with integrity and efficiency. Strong communication skills with ability to take complex, technical information and translate it for audiences who have non-technical backgrounds.Experience in collaborating and supporting a variety of stakeholders including IT Operations, Corporate Project Management Office, Human Resources, Workplace and Real Estate, Operational Technology, and more