Strategy and Change Internal Practice (SCIP) TeamRole: Engagement LeadConducted interviews with senior executives across IBM, validating preliminary hypotheses and gaining insights.GBS Global Client Strategy TeamRole: Strategy ConsultantCrafted innovative and immersive presentations for deal pursuits with well-designed and written materials, contributing to approximately $100M TCV Signings Contribution for North America Deal Team. Created expansion plan and budget estimate, including elements such as team composition, resource expenses, work cycles and rollout strategy, to ramp up the deal pursuit team globally. Determined business meaning of copious amounts of technical information by working with cross-functional teams and lead account partners, distilling clear, meaningful messaging and creating fluid stories for deal pursuits. Articulated vision of content both individually and to design leads, portraying complex solutions in easy to understand and compelling ways. End User Product Adoption Framework for Global Banking and Financial Services CompanyRole: Toolkit LeadCollaboratively worked with a small team of colleagues and client counterparts to create a Creative Brief, End User Personas, Empathy Maps, As-Is and To-Be User Journey Maps, a Playbook and Toolkit for Project Managers, and an Adoption Strategy to drive an improved End User experience and increased End User adoption of company's product portfolio. Additionally, I wrote content, built presentations, and helped to facilitate 2 Design Thinking workshops.Value Chains Project for Global Banking and Financial Services CompanyRole: Business Analyst Documented the “as-is” processes for all the bank’s products and services due to financial regulatory requirements. Worked with stakeholders to gather data and transcribe it into an advanced process modeling enterprise architect tool called SPARX. Created 10 value chains comprising of 65+ diagrams.

Manhattan Associate’s Warehouse Management for Open System (WMOS) Implementation Project for Luxury Jewelry RetailerRole: Functional/Testing Analyst and Supply Chain Intelligence Functional LeadInvolved in every phase of full project lifecycle, contributing to experience in design phase through post go-live support. Transformed draft quality process flows into professional quality deliverables. Led gap analysis, incorporated feedback from clients. Created standardized test scripts and status reports for all phases of testing. Led the creation of functional Supply Chain Intelligence (SCI) reports, which included design sessions, building specifications and report development with offshore resources. Led daily UAT meetings with 30+ attendees. Primary contributor of data conversation validation, dealing with millions of dollars worth of inventory data. Worked on warehouse floor during go-live: hands-on experience using RF guns, Put to Store activities, reconciliation of errored containers and systematic loading of trailers.Migration of communication portal with retailers to SharePoint 2013 for retailer-owned hardware cooperativeRole: Program ManagementManaged and oversaw nine workstreams. Facilitated daily status meetings with workstream leads and monthly meetings with Stakeholders. Filtered and prioritized information in order to create presentations that were effective and meaningful to ensure optimal communication. Worked with web content management team to create a content taxonomy. Post Event Analytics Tool Project for Food Processing CompanyRole: Quality Control Tester and Report DeveloperConducted user acceptance testing. Analyzed actual and predicted measures manual calculations to their values in the database. Diagnosed, logged, and took action towards resolution of issues. Gained experience with database, Netezza, learning how to build queries/SQL. Developed report specifications and utilized them to build reports.

• Ensured adequate rail car supply at each plant by tracking and tracing rail car movements daily.• Contributed to decreasing idle railcars by 31% between the months of May and August.• Effectively met deadlines by completing all daily reports in full.• Calculated cost of demurrage for the top three customers by region, with total costs exceeding $1,000,000 and successfully communicated with customers to determine a plan to move affected rail cars.• Spearheaded efforts to calculate the wait time to load rail cars by day, by shift, by worker and ultimately determined total time wasted and the cost incurred by Preferred Sands.

• Organized master spread sheet of client accounts using Client View, Selectlink and NetX360.• Updated client accounts on NetX360.• Improved overall organization and accessibility of client files.