Lauren Jerome Email and Phone Number
stamford, connecticut, united states
Lauren Jerome's Location
New York, New York, United States, United States
Lauren Jerome's Contact Details
Lauren Jerome work email
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Lauren Jerome personal email
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Lauren Jerome phone numbers
About Lauren Jerome
I am fascinated by improving customer experience and client strategy, and I thrive when presented with challenges I can solve. As a Gartner Retention Programs Manager, my role is to increase client retention and growth for large prioritized account deals. I work cross-functionally to identify & mitigate renewal risks, problem-solve growth challenges, and drive process efficiencies and innovations.Previous Experience: Marketing and customer success roles in the software, CPG, entertainment, and research & consulting industries. I've worked in corporate, agency, and field marketing environments, on both small and large teams.CliftonStrengths: Communication, Woo, Achiever, Significance, IndividualizationMyers Briggs: Extraverted, Sensing, Thinking, Judging ("The Executive")Universum Career Type: CareeristCareerCode: Social/Conventional, Enterprising, Investigative, Artistic, RealisticEnneagram: Successful Achiever (3), Protective Challenger (8)Headshot by Eric Ronning: www.linkedin.com/in/eric-ronning-061484114
Lauren Jerome's Current Company Details
Gartner
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Client Retention Strategy at Gartner
stamford, connecticut, united states
- Website:
- gartner.com
- Employees:
- 18405
Lauren Jerome Work Experience Details
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Sr Manager, Retention Programs | Global EnterpriseGartner Feb 2024 - Present• Build strong business cases for renewal and growth of large prioritized accounts deals; implement programs that will support Gartner’s long-term strategy• Lead presentations and strategy meetings on renewal risk mitigation with leaders of Sales, Client Success, Product, and Research, using cross-functional influencing skills• Conduct quantitative and qualitative analyses to solve retention and growth challenges and cross-functionally implement solutions• Drive innovations on tools to improve quality and productivity, scale team’s current operational model of support, and build upon work for high leverage CXO meetings• Collaborate cross-functionally with Client Value, Account, and Strategy & Service Operations teams to build strong business cases and to drive innovation• Coach Sales and Client Success teams on service and retention best practices to improve performance
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Retention Programs Manager, Team Lead | Large EnterpriseGartner Feb 2023 - Jan 2024RemotePlayer Coach:• Coach two team members to facilitate adoption of best practices, strengthen internal relationships, and drive improvements in resultsIndividual Contributor:• Build strong business cases for renewal and growth of large prioritized accounts deals; implement programs that will support Gartner’s long-term strategy• Lead presentations and strategy meetings on renewal risk mitigation with leaders of Sales, Client Success, Product, and Research, using cross-functional influencing skills• Conduct quantitative and qualitative analyses to solve retention and growth challenges and cross-functionally implement solutions• Drive innovations on tools to improve quality and productivity, scale team’s current operational model of support, and build upon work for high leverage CXO meetings• Collaborate cross-functionally with Client Value, Account, and Strategy & Service Operations teams to build strong business cases and to drive innovation• Coach Sales and Client Success teams on service and retention best practices to improve performance
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Retention Programs Manager | Global EnterpriseGartner Aug 2021 - Jan 2023Remote2022 EOY Recognition Awards:• Top (#1) Client Retention Performance, 1.1% above target• Top (#2) Client Early Renewal Rate• “One Gartner” Team Collaboration Award• Build strong business cases for renewal and growth of large prioritized accounts deals; implement programs that will support Gartner’s long-term strategy• Lead presentations and strategy meetings on renewal risk mitigation with leaders of Sales, Client Success, Product, and Research, using cross-functional influencing skills• Conduct quantitative and qualitative analyses to help solve retention and growth challenges and cross-functionally implement solutions• Drive innovations on tools to improve quality and productivity, scale team’s current operational model of support, and build upon work for high leverage CXO meetings• Collaborate cross-functionally with Client Value, Account, and Strategy & Service Operations teams to build strong business cases and to drive innovation• Coach Sales and Client Success teams on service and retention best practices to improve performance
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Client Success Manager | Gartner For Marketing LeadersGartner Feb 2021 - Aug 2021Greater Minneapolis-St. Paul Area• Consulted marketing leaders of manufacturers, financial institutions, universities, food & beverage, healthcare, retailers, software and pharmaceutical companies on which marketing research to leverage to achieve their critical priorities• Developed proactive engagement plans based on client's marketing objectives, translating needs into value delivery for maximum client satisfaction• Partnered with Advisory & Research Engagement teams to provide consistent & valuable delivery of research• Collaborated with Account Executives to ensure maximum client retention• Selected to lead exclusive Associate Engagement Initiative to help ideate current versus desired state solutions to improve Global Services & Delivery employee engagement and satisfaction in 2020-2021• Initiated side initiatives & programs that drove impact within the Marketing services organization and the broader Global Services & Delivery team
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Client Success Partner | Gartner For Marketing LeadersGartner Sep 2019 - Feb 2021Greater Minneapolis-St. Paul Area2020 EOY Recognition Awards: Top 10% Performer, Champion Mindset - Marketing2020 Mid-Year Recognition Awards: #1 Top Performer - Marketing• Consult senior marketers at manufacturers, financial institutions, universities, food & beverage, and pharmaceutical companies on which marketing research to leverage to achieve their critical priorities• Develop proactive engagement plans based on client's marketing objectives, translating needs into value delivery for maximum client satisfaction• Partner with Advisory & Research Engagement teams to provide consistent & valuable delivery of research• Collaborate with Account Executives to ensure maximum client retention• Selected to join an exclusive Associate Engagement Initiative to help ideate current versus desired state solutions to improve Global Services & Delivery employee engagement and satisfaction in 2020-2021
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Client Success Partner | Consumers And Culture (Formerly Iconoculture)Gartner May 2017 - Aug 2019Greater Minneapolis-St. Paul Area2019 EOY Recognition Awards: Top 10% Performer - Marketing2019 Mid-Year Recognition Awards: Top 10% Performer, Champion Mindset - Marketing• Consult senior level executives of 25-30 corporate marketing & advertising clients on how to leverage consumer research to achieve their critical priorities• Develop proactive engagement plans based on clients' key consumer research initiatives, translating needs into value delivery for maximum membership usage• Partner with Consumer Analysts, Editorial & Research teams to provide consistent & valuable delivery of research• Collaborate with Account Executives to ensure maximum client retention (~ $1M annual contract value in 2018)• Took on additional responsibility, managing four client accounts during team member's three month maternity leave
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Marketing ManagerEmpire Entertainment Aug 2016 - Feb 2017Greater Minneapolis-St. Paul Area• Brand Strategy: Collaborated with Marketing Director to establish brand strategies and marketing plans for each brand: Lumber Exchange Event Center, The Exchange & Alibi Lounge, The Pourhouse, Skyline Luxury Transportation, The Pourhouse Party Bus• Website Management: Worked with Web Developers to launch and/or maintain websites, leading changes to all content (e.g. calendars, copy, photos, layout) to improve usability and ensure brand alignment• Email Marketing: Tested send times and content and implemented segmentation strategy to improve open and engagement rates. Collaborated with ticketing and mobile app developers to maintain an active database of 40,000+ subscribers• Copywriting: Achieved cohesive integrated marketing communications strategy by writing copy for all advertising material, press releases, websites, email campaigns and some social media• Art Direction: Provided direction to design, web development, photography and video contractors to produce dynamic marketing materials• Meeting Management: Facilitated weekly meetings with Marketing team to address marketing needs, communicate direction and ensure accountability for assigned tasks -
Strategic Planning Intern | Hatch AgencyHunt Adkins Jun 2016 - Jul 2016Greater Minneapolis-St. Paul AreaClient: Way Better Snacks• Detected strategic opportunities for client to grow brand awareness by analyzing brand strategy and past market research• Developed and presented competitive audit research to internal team• Lead street interviews and a research survey to identify key consumer insights and market trends to understand the target consumer’s characteristics and purchasing behavior• Analyzed research data to solidify primary target persona and create a secondary target persona which shaped the creative strategy and fueled brand storytelling• Collaborated with creative team to develop meaningful consumer experiences and ensure alignment with brand strategyDiscover more at:agencyhatch.com | agencyhatch.tumblr.com | instagram.com/agencyhatch | twitter.com/agencyhatch | linkedin.com/company/agency-hatch -
Marketing Content InternSps Commerce Sep 2015 - May 2016Greater Minneapolis-St. Paul Area• Developed messaging for materials promoting the company’s annual industry conference• Created blog posts to highlight important information and increase awareness about the conference• Utilized social media management system to post messages aimed to attract traffic to website and blog• Managed conference website to reflect current information and updates• Coordinated with design contractors to produce dynamic marketing materials to promote the conference -
Marketing Events InternSps Commerce May 2015 - Aug 2015Greater Minneapolis-St. Paul Area• Ensured the execution of over 30 trade shows in logistical project plan documents to promote products• Worked with promotional vendors to source giveaways, attire, and supplies to support trade shows• Oversaw trade show shipments to ensure timely delivery and trade show success• Implemented an electronic asset management system to track marketing assets
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Communications InternEvocarte Jan 2015 - Apr 2015Toledo Area, Spain• Researched CRM programs capable of generating leads and detecting new opportunities to improve marketing to future clients• Improved communication with international clients by adapting promotional materials to English, exchanging emails, and answering phone calls to fulfill company’s objective to expand globally -
Office Assistant | Global Programs And Strategy AllianceUniversity Of Minnesota-Twin Cities Jun 2014 - Jan 2015Greater Minneapolis-St. Paul Area• Responded to inquiries through phone line and email account to ensure customer satisfaction• Streamlined internal databases and digital contact entries to improve the accessibility of department resources
Lauren Jerome Education Details
Frequently Asked Questions about Lauren Jerome
What company does Lauren Jerome work for?
Lauren Jerome works for Gartner
What is Lauren Jerome's role at the current company?
Lauren Jerome's current role is Client Retention Strategy at Gartner.
What is Lauren Jerome's email address?
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What is Lauren Jerome's direct phone number?
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What schools did Lauren Jerome attend?
Lauren Jerome attended University Of Minnesota - Carlson School Of Management.
Who are Lauren Jerome's colleagues?
Lauren Jerome's colleagues are Elaina Cummiskey, Mike Ragone, William Carrey, Victoria Richard, Michelle Aguirre, Jennifer Kinsmann, Sarah Spencer.
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