Thought leader responsible for targeted strategic projects including the design, launch, and expansion of Capital One's internal Accelerator program - delivering 10x ROI in first 6 months of operation for emerging businesses under internal development. Chief of Staff responsibilities for strategy, people, and operational efforts for a team of 70+ associates, delivering $1.5M in efficiency savings in first year.

Developed bold vision for Capital One’s “next generation” identity platform and identity proofing capabilities, establishing ~3 year product strategy for 6+ technical teams. Leader in development and deployment of identity proofing capabilities to deflect incoming fraud at top ten financial services company saving $5M+ in fraud losses annually.

Foster relationships with product development teams to make risk management a natural, approachable part of developing a new product at Capital One. Advocate for making risk management easy to navigate while balancing the rigor expected of financial institutions.▪ Orchestrate new product risk assessments for horizontal initiatives in development at Capital One. This involves leading through influence at all levels of the organization and demonstrating exceptional judgement for where to push boundaries and where to act conservatively.▪ Advise product development teams on areas of operational, compliance, and legal risk, achieving success through rock solid partnerships across functional areas.▪ Actively restructuring and streamlining risk management process to expedite product launches for digital timelines.

See Digital Risk Manager

▪ Created and led continuous improvement process during the advent of human-centered design practices at Capital One -- driving a cross-functional team to evaluate customer feedback and identify, understand, and resolve key pain points for Bank products and policies.▪ Product management lead for Capital One Checking products including management of contact center reference materials and product repository detailing over 100 active and retired products.

Process management leader for manual underwriting team of 140 agents in consumer card division, supervising process and execution of five early account management functions within the organization.▪ Engineered and implemented a novel program for new credit card applicants to dramatically improve customer experience and deliver estimated $10M in annual business value.▪ Formulated organizational risk management strategy and built delivery plan to ensure well-managed execution across all functional areas.▪ Promoted by first performance management cycle for exceptional strategic vision, communication skills, and results focus.

See Principal Process Manager - US Card