Lauren Garza

Lauren Garza Email and Phone Number

Operations & Client Success Manager @ Fractional
Austin, TX, US
Lauren Garza's Location
Austin, Texas Metropolitan Area, United States, United States
Lauren Garza's Contact Details

Lauren Garza personal email

About Lauren Garza

Skilled professional with a background providing leadership in business development, post-sales, and marketing processes for a leading e-commerce platform. Strategic thinker with a high emotional intelligence and the ability to quickly detect specific needs, adapt and pivot when communicating with customers, working with colleagues, and coaching sales representatives. Consistent history of driving revenue, optimizing workflows, and identifying business trends and opportunities.

Lauren Garza's Current Company Details
Fractional

Fractional

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Operations & Client Success Manager
Austin, TX, US
Website:
fractional.app
Employees:
34
Lauren Garza Work Experience Details
  • Fractional
    Fractional
    Austin, Tx, Us
  • Fractional
    Operations & Client Success Manager
    Fractional Jul 2022 - Present
    San Francisco, California, Us
  • Jbs Prime Investments
    Real Estate Investor
    Jbs Prime Investments Oct 2019 - Present
    • Define and execute real estate investment strategies that involve the purchase, rehabilitation and rental or resale of residential properties in the South Austin and Georgetown areas • Purchased a 1520 square foot property and completed $90k in renovations, including extensive foundation repair, carport addition, and kitchen/bathroom remodel, enabling a profitable rental property operation• Manage a $150k budget to renovate a 2500 square foot property with an expected after repair value of $515k while building strong alliances with investors and overseeing the work of home improvement contractors
  • Tcbpay
    Director Of Sales
    Tcbpay Aug 2018 - Oct 2019
    Boca Raton, Florida, Us
    • Provided business development leadership at an independent payment solutions provider, with responsibility for building visibility, awareness, interest, relationships and sales with new prospects• Developed marketing campaigns, generated multiple leads, developed strategic partnerships, and brought on three new customers with monthly contracts valued at $15k, $45k, and $22k
  • Volusion, Inc.
    Senior Sales Manager
    Volusion, Inc. Oct 2015 - Aug 2018
    Austin, Texas, Us
    • Managed a team of 15 Design, Marketing and Account Management professionals for a company that provides an all-in-one ecommerce solution with 24/7 support to proactively help entrepreneurs build and manage online businesses, with responsibility the overseeing the performance of all post-sales services• Transformed the team dynamic by coaching, developing, and motivating team leads through weekly 1x1’s and in-depth call reviews, driving a 20% increase in sales daily activity while delivering 10% growth year-over-year • Forecasted weekly sales and daily activity numbers and prepared slide presentations for the Vice President of Sales to aid in data-driven decision making • Created custom reports for representatives and team leads to enhance efficiency, including team reports visualizing month-to-date team revenue, percent to goal, individual stack rankings, individual/team run rates in addition to specific campaign reports to identify new areas of opportunity within the existing customer base
  • Volusion, Inc.
    Sales Service Manager
    Volusion, Inc. Apr 2014 - Oct 2015
    Austin, Texas, Us
    • Oversaw a team of seven Design Services and Marketing Sales Representatives while managing the sale of marketing service add-ons to Volusion’s new/existing customers, including SEO, PPC and social media services• Developed and executed weekly and monthly sales contests to enhance morale and elevate competitiveness, enabling the Services Sales team to consistently meet goals of $65k per month in new and subscription sales• Conceptualized and implemented a consultative sales approach for Marketing Services based off of SPIN selling methods, coaching existing reps/new hires on the process of introductions, building rapport, qualifying questions, attempting to close, overcoming objection, and closing, driving a major increase in closing rates • Defined and executed innovative approaches for Volusion to adapt and remain competitive in the industry, such as the creation of tiered pricing for Design Services to meet the needs of the majority of the existing customer base in addition to assigning account managers to educate customers on online store customization• Contributed to the creation of monthly promotional sales strategies to drive inbound leads to the sales teams• Assisted in the development of collateral and marketing material for monthly promotional sales
  • Volusion, Inc.
    Design Services Team Lead
    Volusion, Inc. Dec 2013 - Apr 2014
    Austin, Texas, Us
    • Managed three Design Services team members in creating, optimizing, and maintaining e-commerce websites for an account base of 35k to 40k customers in the B2C and B2B space • Led team to surpass Design Services monthly sales goals of $225k for six consecutive months by introducing internal promotions, driving an increase in conversion of premium theme sales to custom design sales • Developed a consultative sales process and mentored other design services representatives in best practices, leading to an increase in custom design package sales and raising the average ticket price from $900 to $2,100
  • Volusion, Inc.
    Design Services Sales Consultant
    Volusion, Inc. 2011 - Dec 2013
    Austin, Texas, Us
    • Provided post-sales solutions while assisting Volusion clients with the design of customized e-commerce websites, including services ranging in value from $595 (premium themes) to $6,995 (custom design packages)• Employed a consultative sales approach and quickly became one of the tops sales representatives on the team with an average monthly sales average of $80,000+ while consistently averaging 115-120% attainment• Supported the internal sales teams in driving profitability and cross-selling products by engaging inbound leads to discuss custom design alternatives in addition to occasionally leading new store sales
  • Banctech Processors, Inc
    Outside Sales Representative
    Banctech Processors, Inc Jun 2006 - Dec 2011
  • T-Mobile
    Retail Sales Manager
    T-Mobile Jun 2003 - May 2006
    Bellevue, Wa, Us
  • T-Mobile
    Retail Sales Representative
    T-Mobile Feb 2002 - May 2003
    Bellevue, Wa, Us

Lauren Garza Skills

Leadership Customer Experience Solution Selling E Commerce Sales Process Real Estate Marketing Home Improvement Salesforce.com B2b Real Estate Economics Business Relationship Management Account Management Sales Cold Calling Customer Retention Data Analysis Business Development Business Analysis Investments Mortgage Lending Negotiation Competitive Analysis Lead Generation Real Estate Financing Customer Relationship Management Working With Investors Real Estate Development Sales Management Direct Sales Sales And Marketing Sales Effectiveness Marketing Investment Properties Customer Service Financial Analysis Residential Real Estate Residential Home Sales Real Estate Transactions Saas Management Complex Sales Analytical Skills Real Estate Negotiating Problem Solving Sales Presentations Whole House Renovations Property Flipping Crm Home Staging Residential Mortgages

Frequently Asked Questions about Lauren Garza

What company does Lauren Garza work for?

Lauren Garza works for Fractional

What is Lauren Garza's role at the current company?

Lauren Garza's current role is Operations & Client Success Manager.

What is Lauren Garza's email address?

Lauren Garza's email address is la****@****ion.com

What is Lauren Garza's direct phone number?

Lauren Garza's direct phone number is +151260*****

What skills is Lauren Garza known for?

Lauren Garza has skills like Leadership, Customer Experience, Solution Selling, E Commerce, Sales Process, Real Estate Marketing, Home Improvement, Salesforce.com, B2b, Real Estate Economics, Business Relationship Management, Account Management.

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