Lauren Johnston, Chrp Email and Phone Number

Promote the culture, values and mission of Starbucks. Provide excellent customer service using clear and concise communication. Greet customers, input orders, and create customized beverages in a fast-paced environment. Recommend products based on a solid understanding of individual customer needs and preferences. Maintain supply levels on the counter and in customer areas to meet typical demands.

Provided one-on-one support to individuals in their transition to permanent housing. Developed individualized recovery plans with clients, including the identification of necessary support and treatment needs and personal goals. Provided supportive counselling aimed at improving interpersonal and problem-solving skills. Engaged in crisis prevention, assessment, intervention and support. Advocated on behalf of clients and/or supported them in advocating for themselves. Maintained records, reports and statistics necessary for program functioning, evaluation and audit.

Planned and facilitated all evening psycho-educational groups. Established and maintained an inventory of leisure and learning program supplies. Completed required documentation such as incident reports. Facilitated crisis intervention and supportive counselling. Provided clients with medication and documented accordingly.

Supervised clients in daily activities. Monitored the treatment centre during weekends and overnights. Performed light housekeeping duties such as laundry and cleaning the staff office. Completed the required documentation and provided clients with medication.

Managed and oversaw daily restaurant operations. Trained new employees and continued to support employees by developing, motivating and assessing all team members to ensure continuous growth. Responded to all questions, comments and concerns in a professional and efficient manner. Managed cash transactions; responsible for counting cash tills, safe and deposits weekly.

Interacted with female offenders and worked with the women to help plan and organize special events on a daily basis. Assisted with social, cultural, recreational and personal development activities to help with the successful integration of offenders. Processed security clearance forms for volunteers and trained new volunteers. Prepared volunteer files using HDMS. Responded to the women’s requests for escorted temporary absences by contacting volunteer drivers. Assisted in generating ideas for volunteer activities for new volunteers.