Lauren Kavanagh Email & Phone Number

Cornwall, England, United Kingdom

Cornwall, England, United Kingdom

Responsible for placing orders and maintaining stock levels to provide a high service level to customers. Routinely liaise with trading managers to discuss sales performance and any ongoing supply issues. Other duties include:• Analysis of sales and ordering data to ensure there is enough stock to meet demand, whilst being conscious of wastage.• Creating ordering plans to work alongside promotions and store allocations, ensuring stock is available during the designated dates.• Working with warehouse teams to confirm that efficient schedules are in place on both sides, creating a smooth working relationship.• Running and analysing reports on ordering patterns, providing feedback to line managers and executives.

Plymouth, England, United Kingdom

Responsible for creating and maintaining detailed records of stock purchases for the department. Consistently developed strong working relationships with suppliers and colleagues to contribute to the continued growth of the business. Assisted in stock selections and forecasting trends/sales to ensure effective, strategic product offerings are in place. Other responsibilities included:• Creating order costings based on supplier invoices and maintaining accurate records of product information.• Generating a series of product and stock reports on behalf of the buying team to assist the business.• Completing stock allocation and replenishment forms, to ensure correct stock levels are in place to meet sales demands on a store-to-store basis.

Responsible for maintaining strong customer relationships and securing business for an expanding company. Consistently delivered a high level of customer service, ensuring clients were satisfied with the products and brand. Other responsibilities included: • Maintaining and updating client records, databases and the company website.• Warehouse operations including; monitoring delivery of stock orders, accurately maintaining stock levels, packaging/dispatching client orders to a high standardand dispatching within the allotted timeframe.• Assisting with creation, implementation and maintenance of the rewards schemelaunched within the business to support customers

Wordlwide

Responsible for selling luxury cruises to onboard guests and ensuring loyal guest s were well cared for and all benefits provided. Organised and attended loyalty events to ensure guests were given the best service and holiday experience. Events included future cruise presentations, hosted lunches, weddings and cocktail parties. Covered Senior Manager position when required. Additional responsibilities included:• Adapting marketing to increase guest awareness and potential revenue• Using segmentation reports to analyse the impact of marketing on the targetaudience to recognise relevant trends

Worldwide

First point of call for answering all guest queries, continually creating a professional and friendly firstimpression. Utilised existing customer service skills in a demanding onboard environment to provide adedicated guest experience. Key roles included:• Handling customer enquiries, issues and complaints.• Handling guest accounts, foreign exchange and balancing cash float.•Providing ship knowledge, recommendations and information relevant to ports of call.

Manchester, United Kingdom

Customer service position responsible for processing customer requests, enquiries and complaints by providing excellent customer service. Throughout my time at Etihad, I consistently met monthly sales and customer service targets. Primary Responsibilities: • Provided an efficient and friendly service every call for guests, travel agents, partner airlines and airport staff. • Created new bookings, amended and corrected existing tickets, priced and issued upgrades, processed full/partial refunds. • Managed loyalty accounts and assisted with other queries such as baggage, guest feedback and itinerary and travel confirmations.

Assisted customers in finding the perfect holiday, regularly achieving both individual and team targets, including the sale of foreign exchange. Developed excellent destination and product knowledge to provide a personalised customer experience. Successfully completed an NVQ level 3 in Travel Services, achieving a distinction. Nominated Cruise and North America Specialist for the store, regularly attaining top seller status in both travel and foreign exchange targets.

A Level, College/University Preparatory And Advanced High School/Secondary Diploma Program, Distinction- C

Activities and Societies: Musical Theatre group, Choir, Dance teamI achieved the below grades in the below subjects at A level.

Gcse, General Education

Activities and Societies: Choir, Netball team, Sports leadership, Rounders team, Cheerleading squad, musical theatre groupI achieved.