Lauren Simms Email & Phone Number

United States

Sunnyvale, Ca, Us

Waltham, Ma, Us

Chicago, Il, Us

• Retained and expanded portfolio of eCommerce merchants by executing renewals, upselling via product expansions, and obtaining excellent NPS scores (148% quota attainment, 0 churned merchants)• Utilized internal analytic tools to identify gaps in accounts, allowing for maximized cross-sell and up-sell opportunities • Spearheaded growth strategies including merchant expansion into 6 new geographical markets, detailing top-selling product combinations, and providing creative ways to reduce shipping costs per order• Acted as a liaison between Shipbob’s network of 40+ worldwide fulfillment centers, project managing large-scale B2B orders for retail partners, planning inventory distribution, and executing fulfillment goals• Enabled merchants on platform functionality, presented tailored presentations depicting Shipbob’s latest product enhancements, and shared relevant eCommerce industry updates

San Francisco, California, Us

• Executed outbound pipeline generation for Commerce Cloud, Salesforce’s eCommerce platform, within the Enterprise Retail and CPG verticals • Generated $7M in net new pipeline (105+% quota attainment)• Sourced and influenced three deals amounting to over $1.25M in Annual Contract Value (ACV) (150%)• Earned BDR Top Performer Award: highest producing Commerce Cloud BDR (#1-20+) across all metrics (won 4x)• Responsible for managing relationships with a high volume of accounts, strategizing customer product expansions, and breaking into net new accounts• Proficient in Salesforce CRM, pipeline reporting, and eCommerce platform functionality (B2B/DTC, OMS, Subscriptions)

Broomfield, Co, Us

• Collaborated with Mid-Commercial sized accounts to build relationships, expand opportunities, and find areas where Conga solutions can help digitally transform processes through solution-based selling• Developed a comprehensive prospecting strategy 300+ cold calls per week, reaching 250+ accounts per month, recording all interactions in Salesforce• Qualified inbound leads and discussed potential use cases with prospective customers Conga is the leader in end-to-end Digital Document Transformation and has set the standard for automating business productivity and CRM investment. As a top global Salesforce Platinum ISV Partner, Conga produces the highest volume of downloaded paid apps on the entire AppExchange.

Chicago, Il, Us

• Managed social media channels (Facebook, Instagram, Twitter) for a portfolio of hotels and restaurants • Utilized tools such as Hootsuite, Zendesk, and Facebook Manager to reply to inquiries from potential customers and engage directly with tagged posts of guests who are on-site visiting • Engaged daily with 100-300 users online through social media channels • Produced unique and custom messaging for each interaction with total autonomy on the creative copy• Arranged customized amenities for influencers on-site for positive brand exposure

Chicago, Il, Us

• Designed creative content for social posts to promote customer engagement on various platforms• Executed innovative content strategies for multiple social media outlets• Proposed creative ideas to promote customer engagement through contests, and promotions• Assisted in implementing social media posting schedules according to web traffic

Chicago, Illinois, Us

• Selected out of 80+ candidates to attend a full-time two week intensive sales training program learning key fundamentals of sales, and applying them during a week of live sales calls• Learned each step of a consultative sales process in detail, with extra attention on the 30-second commercial and needs assessment• Developed better understanding of key prospecting techniques as it relates SMB and enterprise selling

Greencastle, Indiana, Us

• Held DJ shifts throughout the week• Member of news team: wrote and announced stories for news hour• Member of the marketing team: produced on-air promotions and commercials

Bachelor Of Arts (B.A.), Political Science

High School