Lauren Lavecchia Email & Phone Number

• Single point of contact between Commercial Cluster and Delivery Domain• Ensure the customized solutions meet customer specified requirements • Engage Delivery Domain resources and coordinate their activities • Proactively manage the ongoing pipeline and the status of all deliverables, according to customer commitments and expectations• Maintain documentation reflecting all functionalities delivered to facilitate reusability of the solution• Act as a prime point of escalation for all ongoing delivery issues

Miami/Fort Lauderdale Area

• Responsible for advanced troubleshooting of a variety of challenges including interfaces, networks, operating systems, and defects.• Working closely with our Escalations/Integrations and Development Teams. Assist with overseeing the Level 1 Support Analyst Team.• Responsible for processing and executing Customer Change Requests to our Change Review Board.

Miami/Fort Lauderdale Area

• Responsible for providing customers with technical support and consultation of Hospitality Software, HotSOS and HotSOS Housekeeping. • Perform diagnostics and troubleshooting of system Interface Issues.• Document and resolve customer queries via phone and Salesforce CRM.• Work with clients to ensure that they are effectively and efficiently using systems to enhance their day-to-day operations.

Miami/Fort Lauderdale Area

Miami/Fort Lauderdale Area

Miami/Fort Lauderdale Area

Miami/Fort Lauderdale Area

Miami/Fort Lauderdale Area

Fort Myers, Florida Area

Bachelor Of Science (B.S.), Hospitality Administration/Management

Activities and Societies: FIU Tau Sigma Honor Society Eta Sigma Delta Honor Society

Associate Of Arts (Aa), Hospitality Administration/Management

Activities and Societies: FIU Tau Sigma, Eta Sigma Delta