Lauren Lepro Email & Phone Number

Manassas, Va

• Disposition administration and direction of 25 Sales Consultants to the Maryland, Virginia, and DC areas, calculating productivity and cost margin analysis to maximize team performance and operational success• Leads client service representative team of 8 to schedule and deconflict consultation assignments while maintaining highest company standards as primary customer interface division• Generate upper management reports to track daily capacity of leads and identify and resolve gaps, rank Sales Consultants on performance, and manage profitability metrics• Make strategic decisions in a fast-paced environment in order to prioritize time-sensitive leads

Fairfax, Virginia

● Awarded Top Performer awards in 2015 and in 2017 for leading market in sales revenue percent to goal● Provided market analysis briefings to senior leadership detailing operating budgets and cost schedule variances, while consistently recognized as an outstanding performer in the market● Led branch team in supporting accurate customer business accounts and helped schedule and grow client portfolios and projects in values exceeding $75,000,000● On-boarded new hires for the market and assessed employee readiness prior to sending them to their assigned financial centers● Ensured branch team understood and implemented contractual impacts and obligations of new banking standards (i.e. new platform-based model with focus on teaching clients to use digital banking options)● Consistently scored above 95% for semi-annual operations audits by executing bank policy and procedure education initiatives and conducting routine self-audits of the financial center● Achieved customer service scores consistently above 80% by providing team training and modeling exceptional customer relations skills ● Recognized as a Market Champion in recruitment by organizing hiring events to identify top talent, conduct interviews, and hire employees for multiple financial centers in the market

Virginia, United States

Exponentially increase sales by leading, supervising, and developing 21 associates in order to deliver outstanding customer service in a $37 million dollar store• Conducted bi-weekly interviews, facilitated training/orientation classes, and provided on-the-job training for new hires● Coached Fine Jewelry team on selling skills, client relations, and merchandising in order to achieve $94,000 over sales plan for 2013, up from the negative trend of $70,000 below plan when I took over the department● Exponentially increased sales by leading, supervising, and developing 21 associates in order to deliver outstanding customer service in a $37 million dollar store● Achieved Best Jewelry Sales Performance 5 times for the Delmarva South District, topping 12 other competitive stores● Implemented new standards in Men's Shoes department to increase sales results by $15,000Drive sales in my departments by analyzing sales reports and training team on how to maximize deficient areas, both through selling skills and through merchandisingAct as Executive in Charge for the store by assuming the Store Manager's role and driving the selling process throughout all areas of the store (twice weekly)Lead Recognition of store employees by implementing storewide recognition at rallies, in employee lounge, and in Star Daily (associate newsletter) to boost employee engagment

Created internship and job descriptions, screened potential candidates, and scheduled interviewsTrained and directed other interns in preliminary screening and identification of potential clientsBuilt tradeshows and created shipments for Sales Representatives by using Cargowise and Microsoft Excel Utilized Maximizer CRM software to manage contacts and activities for sales staffEstablished prospective customer base to facilitate the sales process for Sales Representatives

Bachelor Of Science (Bs), Business Management, Spanish Business

Activities and Societies: Women in Business, Ski Club, Spanish ClubMinor in International Business

Master Of Business Administration - Mba, Project Management