Lauren Lisak Email & Phone Number

Boston, Massachusetts, United States

Boston, Massachusetts, United States

• Represented Wayfair at Executive Supplier Summits in Boston and London, actively contributing to panel sessions and addressing over 75 questions from NA and EU suppliers; additionally, served as an SME in quarterly virtual Wayfair Academy sessions by creating and leading trainings with engagement from 300-600 suppliers and addressing over 100 questions per session.• Led team through Six Sigma training, achieving $821k in OpEx savings by implementing agent productivity timetables, forecasting volumes for 12+ months, and reducing waste by 18% across all Enrichment processes, enabling accurate forecasting and headcount reductions.• Identified a major customer impacting Wayfair-wide ownership gap, laying the groundwork for creation of a new P0 initiative and team, Blocked Add to Cart (BATC), resulting in the resolution of 1.2k tickets making up $6.9 million in potential GRS revenue missed. Led detailed analysis of sources of BATC and solutioning paths, identifying that existing team structures could not successfully resolve, and escalated to L8 resources to fund a net new operation.• Improvement of SSAT performance of Enrichment tickets from 65% rated 4 or higher to a sustained 90% April through September prior to the launch of expanded DIY capabilities. Highest rated supplier facing ticket platform and first and only operation to hit our north star target of 90%.• Decreased average Enrichment Ticket TAT by 75% from 10 days to 2.5 days by inventing specialized queues within the Enrichment Tickets workflow, which increases quality and decreases risk of process errors by narrowing agents scope, ideating and coaching team through a H2 process mapping overhaul to identify waste in >30 Enrichment ticket workflows.

Boston, Massachusetts, United States

• Successfully assumed a managerial role, overseeing a high-performing L1 and a CoOp, and developed a comprehensive 30-60-90 Plan for the L1, subsequently adopted as the standard for Enrichment onboarding, while also completing the Aspire and Emerge leadership programs.• Capably represented the team in the absence of senior leadership, confidently presenting innovative ideas and challenging low ROI tasks that were not beneficial to the team's objectives.• Globalized Enrichment (NA/UK/DE): Handoff of 10+ new tasks and aligned on 17 dissimilar workflows. Decreased TAT by 42% YTD and 120 hours/week of IH time was saved a a result of this initiative.• Streamlined the Merch PCU ticketing interface to be more intuitive and leading to more complete, accurate, and efficient execution of tickets. Results: Improved metadata coverage, removed 35 deprecated queues, merged 53% of existing ticket categories and renamed 45% of ticket categories. Impacted 1000+ workgroups.

Boston, Massachusetts, United States

• Demonstrated strong leadership and commitment by conducting over 4 hours of live trainings, facilitating 1x1 sessions with agents, presenting a comprehensive post-mortem report in a department meeting upon return to Boston, and creating more than 20 trainings that resulted in substantial quality improvements for the team following vendor visit to Guyana.• Successfully launched industry-leading awning brand SunSetter onto Wayfair, by onboarding and processing >9k part numbers through the PA pipeline in collaboration with cross-functional teams, resulting in SunSetter generating >$100k in revenue within their first three months on the platform.• Showcased innovative thinking and proactive problem-solving by proposing and implementing a segmented approach productivity analysis, revised goal-setting roadmap initiative, and pioneering the POP "Assembly Line" initiative to optimize team efficiency and workflow allocation, showcasing a creative and forward-thinking approach to challenging the status quo.• Appointed by upper management to serve on the Catalog Ops/Vertical Merchandising captainship, collaborating with a diverse range of team members from L1-L6 levels to facilitate effective communication, share crucial workflow updates, disseminate relevant information, and address areas of improvement within Catalog Enrichment, establishing credibility as a valuable resource.

Boston, Massachusetts, United States

• Proficiently gathers patient information via EHR, secures informed consent for procedures, and manages schedules with attention to detail.• Efficiently handles phone calls, texts, and patient checkouts in a fast-paced environment while ensuring accurate processing of treatment rewards and payments.• Manages record of memberships, packages, and banks, while effectively screening patients for pertinent services by medical provider guidelines.• Facilitates pre and post-treatment patient follow-ups and assists in inventory management, ensuring the seamless operation of the clinic's front end.

Greater Boston Area

• Drove the integration of advanced visual merchandising strategies and trends into operational practices for enhanced store performance and customer engagement.• Successfully spearheaded cross-functional collaboration with department managers, ensuring consistent enforcement, education, and maintenance of visual standards throughout all departments.• Implemented top-tier support for merchandising, signage, and installment, showcasing adaptability to tailor strategies to our store's unique needs.• Executed timely installations and removals of trim/window presentations in a fast-paced environment for store promotional events, and played a pivotal role in preparing for the store's largest annual event, the Nordstrom Anniversary Sale.