Lauren Tran Email & Phone Number

Dallas, Tx, Us

- Serve as a strategic business partner to the Energy segment leadership team, providing insights and technology recommendations for consistent performance, operational improvements, and growth.- Manage strategic portfolio for 7 business units, prioritizing value-driven initiatives and providing leadership oversight from ideation through implementation.- Lead/support strategic, security, and M&A initiatives, providing technology input and solution architecture and participating in due diligence and transition planning.- Develop technology strategy and roadmap to support IT and business objectives, analyzing capabilities maturity and rationalizing applications for standardization. - Drive IT service and delivery improvements, collaborating on opportunities and tracking metrics to honor commitments for timeliness, quality, and value-add.- Partner with IT leadership and strategic vendors to drive innovation and technology adoption, researching industry and technology trends and evaluating solutions to enable the company’s growth.

Houston, Tx, Us

- Spearheaded technology operations for 5 Specialty business segments, generating ~$12B in revenue. - Managed IT portfolios and developed technology strategies, including eCommerce, ERP modernization, and M&A integration, to guide the long-range plan budget and align on prioritization of initiatives for growth and synergy in partnership with senior leaders.- Collaborated with the IT leadership team on enterprise strategies and values and established monthly scorecards to track performance on people and culture, strategic priorities, and technology operations, resulting in improved IT services.- Created a human capital strategy and an operating model for standard ways of working, driving change and accountability through transparency on portfolio updates and quarterly tech reviews with CIO.- Developed and managed the approval and tracking of strategic/innovation hours ($5M annually), partnering with Enterprise Architects and technology leaders to safeguard prioritized tech debt and modernization projects across the IT organization. - Chosen to serve as one of 25 members of the global Diversity, Equity, and Inclusion Council, developing a framework to improve company culture and sense of belonging.- Helmed a total team selling growth transformation program, resulting in $7.5M in year-over-year incremental growth while reducing labor hours needed by 40 hours each week. - Improved risk areas through an ERP implementation, driving a projected $750K increase in annual margin with additional improvements in freight cost, customer profitability, and perpetual inventory.- Led a team reorganization to mitigate talent risks and enable support accountability while decreasing tier 1 and 2 end-of-life assets from 19% to 8%, reducing time spent correcting inventory issues by 60%, and decreasing support incidents by ~10% via performance improvements, proactive monitoring, and operational excellence playbook.

Houston, Tx, Us

- Built an IT program team to enable digital experience, broad assortment, and flexible delivery options, leveraging an agile and design thinking approach to deliver capabilities in <6 months, resulting in over 2% of Street sales for same day deliveries.- Developed scalable omnichannel fulfillment technology strategy, aligning vendors with business stakeholders. - Fostered collaboration to shape and influence the vision of using technology, resulting in various strategic plans such as warehouse management modernization and value propositions for Supply Chain capabilities.- Chaired the monthly Directors Council to problem solve IT opportunities and collaborate on improving associate experience, resulting in action plans for operational excellence and technology strategy & competency themes.

Houston, Tx, Us

- Stood up an in-house consulting team of 7 and partnered with Chai One (consulting firm) to leverage design thinking and deliver 2 innovative new concepts, Sales consultant of the future and Healthcare customer tool.- Recognized by the Chief Marketing Officer for aligning sales and marketing leaders on prioritized projects while maintaining a tight budget. - Developed Sales & Marketing business capabilities with technology solutions to assess opportunities for investments.- Partnered with other IT leaders to champion the “always on / always available” objective to include system performance improvements, proactive monitoring, and an operational excellence playbook.

Houston, Tx, Us

- Led multiple product teams to craft ‘single pane of glass’ concept, creating a cohesive look for all customer-facing applications, increasing eCommerce adoption from 17% to 50%. - Built customer journey and story map framework, allowing each product owner to map out and prioritize capabilities with stakeholders.- Partnered with key stakeholders to develop a roadmap for the sales consultants, secured leadership buy-in, and led the migration of the prioritized capabilities to the eCommerce site and salesforce.com. - Delivered 95% of the sales consultants’ capabilities into eCommerce solution to enable self-service in <2 years.- Launched and facilitated the CRM Steering committee with cross functional business leaders to align on 1 end-to-end CRM process, resulting in improved approach on how we prioritize and service our users and customers on salesforce.com.- Received leadership awards including Delivering with Excellence and Most Business Focused, as well as various team awards for excellent communication, technology delivery, and services.

Houston, Tx, Us

- Provided technical leadership, oversight and support for all technical tracks in the delivery of the systems integration between USFoods' eCommerce and mobile applications to Sysco’s ERP system. - Performed product management for the order management services track. - Developed customer journey for new integrated eCommerce solution and identified features for change management and training.

Houston, Tx, Us

- Performed product management for offline mobile application. - Provided technical leadership oversight for 2 development (DevOps like) teams to provide mobile and customer and consumer facing value added solutions (menu design) using agile methodology and continuous integration and continuous delivery approach. - Facilitated mobility governance forum to collaborate on all things surrounding mobility such as end user device support and process.

Houston, Tx, Us

- Created and led a new IT organization to focus on all aspects of mobile technologies. - Conceptualized and setup mobile center of excellence capability, resulting in development of mobile strategy, mobile applications best practices, and processes and policies for BYOD and MDM solution. - Delivered Sysco's 1st offline mobile application (using SAP Mobile Platform) to enable customers to streamline their inventory and ordering processes from their iOS or Android tablets and smartphones.- Performed product management with industry research and value propositions to create product backlog and roadmap for the solution.

Houston, Tx, Us

Provided leadership oversight for 2 development teams focusing on end-to-end custom based applications: 1. sales eCommerce solution on SAP (using Adobe Flex and Life Cycle which were re-platformed to HTML, Java, SAP Netweaver and ABAP) and 2. warehouse management solution (using Oracle Forms, ProC, PL/SQL, and .Net).

Houston, Tx, Us

- Led the Applications Development team in the blueprint phase to enable SAP transformation project success. - Established FRICEW (Forms, Reports, Interfaces, Conversions, Enhancements, and Workflows) objects standards, processes, templates and technical development approaches and best practices for all ABAP custom development. - Documented current and future state IT solutions and landscapes. - Led team in the realization phase to deliver over 1200 custom ABAP FRICEW objects.

Houston, Tx, Us

- Provided leadership oversight for 2 development teams to provide applications maintenance and support of in-house ERP solution within purchasing / replenishments and warehouse operations / transportation process areas. - Created and led a new IT organization consisting of Packaged Technical Leads to provide oversight and delivery of 3rd party packaged solutions from Manhattan Associates (which include DPR - demand planning and replenishments, WMS - warehouse management, and TMS - transportation management) and Sterling (which include Yantra - distributed order management). - Collaborated with vendor partners and developed package software support services and practices including standard 3rd party scorecard to measure SLAs.

Houston, Tx, Us

- Created and led a new IT organization consisting of Solution Architects to provide system analysis and solution design for all major Applications Development projects, including standardizing project delivery process. - Led special projects including developing the Mobile Workforce program and the Profile of Excellence competencies for Applications Development organization. - Provided subject matter expertise in Order Management and Price Management solutions.

Houston, Tx, Us

- Spearheaded and transformed an in-house salesforce automation system, a critical system that generated 70% of company’s total sales. - Provided product management (with a team of developers & 3 DBAs) with product releases and roadmap for sales enabled solutions, including training and marketing of solutions to sales management and field marketing associates. - Oversaw the delivery of all supply chain sell solutions: custom Visual Basic & .Net based Sales Force Automation System, PDA handheld ordering, and Tablet PC ordering POC. - Led the technical design and delivery of the SQL Server replication and synchronization process. - Developed tactical order management modular strategy. - Led special projects including the development of the SDLC process with standardized user requirements and technical specification documents, IT Skills Survey database solution, and Partnership in Technology process.

Houston, Tx, Us

- Developed multiple sales and marketing modules of in-house ERP using RPG. - Designed and developed an executive information system to track sales and operations metrics using Oracle data warehouse and Pilot Lightship software. - Performed DBA role for sales reports and solutions. - Trained and deployed DOS based sales force automation and business objects reporting solutions to field marketing associates and sales management.