Lauren Vadeboncoeur Email & Phone Number

Managed and supported ongoing relationships with over 40 acute hospitals nationwide, including health systems. Supported sales executives to align with each hospital’s strategic goals and business priorities. Conducted care management workflow analysis and provided recommendations for solution optimization to hospital leadership.• Identified areas of opportunity to expand the solution and grow sales within existing client base, increasing efficiency, profitability, and value.• Served as care management application subject matter expert and resource, servicing clients, sales, services, and account management teams.• Collaborated with various teams, including Support, Services, Sales, and Finance on client-related issues, advocating on behalf of the client.• Appointed to present company-sponsored webinars for clients, showcasing new care management and post-acute care application features and functionality.

Facilitated discovery calls with sales teams and prospective clients. Designed and tailored demonstrations for executive teams selling Care Management and Care Coordination solutions to hospitals and health systems nationwide. Developed client relationships before, during, and post demonstration process, including RFPs, workflow analysis and design for a customer’s needs and business requirements, and sales strategy for case management and post-acute departments.• Requested by sales teams to deliver exceptional care management demonstrations that resulted directly in net new sales or upsell to existing clients.• Contributed to post-demonstration review process, identifying best practice workflows.• Provided feedback and developed enhancements to demonstration systems and proposed product enhancements to solutions development.• Teamed successfully across company product teams for enterprise demonstrations, utilizing scripted and multi-role scenarios, resulting in new sales.• Selected to represent care management and care coordination teams at all national and regional tradeshows, including HIMSS, ACMA (American Case Management Association) and ACE (Allscripts Client Experience).

Greater Boston Area

Created, managed, and implemented application training programs for over 100 hospitals nationwide, including large health systems. Led onsite classroom and remote application education for acute care hospitals, long-term acute care hospitals, and skilled nursing facilities.• Requested by clients and colleagues to customize documentation for specific case management workflows within the application.• Achieved consistent billable rate of 75%, frequently exceeding company target billable goal of 70%.• Developed client relationships pre-implementation virtually to gain trust and ensure client satisfaction and success throughout the duration of the implementation and go-live onsite.• Selected to lead, mentor, and motivate team members to meet business goals and personal growth targets.• Nominated and recognized by Allscripts for client excellence and elected to attend the annual user group to represent the Care Management services team.

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Activities and Societies: Member of Delta Mu Delta, Honor Society

Bachelor Of Science (B.S.), Business Administration And Management And Computer Science