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Lauren Michelle Ford is listed as Enhancing Customer Support with Operational Efficiency and AI Integration at Air, based in New York City Metropolitan Area, United States, United States. AeroLeads shows a work email signal at joinreal.com and a matched LinkedIn profile for Lauren Michelle Ford.
Lauren Michelle Ford previously worked as Customer Support Operations at Air and Senior Manager, Brand Experience at Air. Lauren Michelle Ford holds B.A., Performing Arts & Social Justice from University Of San Francisco.
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AeroLeads found 2 current-domain work email signals for Lauren Michelle Ford. Compare company email patterns before reaching out.
At Air, our commitment to operational excellence is reflected in the customer support tools and processes I've developed and enhanced. With proficiency in AI-integrated platforms and a knack for cross-departmental collaboration, the support we provide is not only efficient but also tailored to the unique needs of our users.My journey through various customer-centric roles has culminated in a position where technology and user satisfaction intersect. By implementing innovative chatbots and engaging with our community, our team has elevated the brand experience, ensuring that every interaction with Air resonates with our dedication to delighting customers.
Listed skills include Social Networking, Social Media, Leadership, Training, and 48 others.
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A career timeline built from the work history available for this profile.
Brooklyn, NY, US
In this role, I'm marrying my skills in customer support with my ravenous thirst for operational efficiency. I build upon and enhance Air's customer support tools, processes, and documentation. I do this by leveraging AI integrated platforms such as Intercom, Notion + Slack and cross-departmental partnerships in data, product, and engineering to better.
Brooklyn, NY, US
My latest role at Air joins my love for customers with my love for marketing. I get to play with basic SQL queries, build out Intercom chat bots, engage with Air's community, and partner with internal teams to deliver on customer delight.
New York, NY, US
On the foundation of creating Real’s voice, I got to build a team and help scale Real’s onboarding and ongoing client support. I designed and executed on a comprehensive 90 day onboarding strategy for licensed real estate agents and brokers. I partnered with Real's C-Suite team to deliver on new features, partnerships, and improvements to the agent.
New York, NY, US
YTD Happiness rating of 96% on Intercom platform. Closing 175-200 unique external vendor, internal department, and client issues per week. Partnering with the marketing department to improve retention by managing onboarding messaging and training for 8 - 12 new clients weekly.
New York, NY, US
The phone rings or my email pings and there is usually someone who needs my help navigating the provider interface of Zocdoc on the other end. On any given day, I am:-Giving remote support for usernames and passwords.-Guiding practices on how to show or remove availability from their public facing calendars.-Advising on what features may be useful to add.
Cupertino, California, US
Designed and implemented best practices plan for call center of the busiest retail store on the planet. Participated in two think tank roundtables led by leader of high volume retail store. Selected to join mentor team to assist in core training for new employees and further develop, validate and provide feedback to 350+ existing staff members. Organized.
San Francisco, CA, US
Lead a staff of 6 peer mentors and 1 assistant for two-week college success program. Worked with SFSU Department of Recreation to organize custom ropes course for 52 students.
Seattle, WA, US
Able to process 55+ customers in half hour time slots. Serves 10 customers per week in connecting to in-store wireless services.
Boulder, Colorado, US
Reported directly to Fund Development Manager. Implemented efficient office operating system using mail merge to increase staff productivity. Trained other temporary employees in office functions. Worked closely with Account Manager to handle donations to non-profit organization. First response for patients and parents of patients seeking counsel from.
New York, New York, US
To shorten the learning curve for new hostesses, I worked with Business Manager to design a database of names, associated guests, and phone numbers for the a la carte restaurant's regular visitors.
Freelance work for founder of company creating and editing text for contracted websites including www.theartisanslair.com and www.khatitiwrapdolls.com
New York, US
Wrote and directed After School Program's end of the year show. Taught improv to grades 6-8. Taught literacy to Grades 1-5.
Handled cash for organization's annual holiday sales.
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Lauren Michelle Ford works for Air.
Lauren Michelle Ford is listed as Enhancing Customer Support with Operational Efficiency and AI Integration at Air.
AeroLeads has found 2 work email signals at @joinreal.com for Lauren Michelle Ford at Air.
Lauren Michelle Ford is based in New York City Metropolitan Area, United States, United States while working with Air.
Lauren Michelle Ford has worked for Air, Real, Zocdoc, Apple Inc., and University Of San Francisco.
You can use AeroLeads to view verified contact signals for Lauren Michelle Ford at Air, including work email, phone, and LinkedIn data when available.
Lauren Michelle Ford holds B.A., Performing Arts & Social Justice from University Of San Francisco.
Lauren Michelle Ford is listed with skills including Social Networking, Social Media, Leadership, Training, Customer Service, Public Speaking, Event Planning, and Management.
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