Lauren Mlinar Email & Phone Number

New Brunswick, New Jersey, United States

As a Manager of Travel Data Services, I provide oversight on all procedural aspects of the Travel Program Specialist (TPS) team, striving for the highest possible levels of efficiency, including collaboration with travel management and Travel Program Managers on the development and use of our registration platform, mobile applications, and other technological advancements, as well as with IT and Client Services departments with a goal of improving Next Level's data management and analysis across the whole enterprise.

New Brunswick, New Jersey, United States

New Brunswick, New Jersey

-Promoted to lead and manage a team of four Travel Program Specialists -Led the creation and development of our latest registration platform in only 6 weeks (generally a 6-month endeavor), which 15,000+ participants have registered on since its inception in 2019-Manages, schedules, and organizes an average of 20 in-person and virtual programs per year, each with budgets in excess of $500 thousand, ensuring a smooth completion of project tasks-Provides support with the operational aspects of group travel incentives, which includes writing and routing copy, building registration sites and mobile applications, creating and sending email communications, and survey builds and survey collection-Handles trouble shooting regarding our registration, mobile app, waiver collection, and survey platforms and quickly isolates and resolves any operational setbacks-Schedules all projects and manages their timelines so all assignments are executed on time-Liaises with internal departments and external clients on projects to ensure all program requirements are met-Analyzes and challenges existing processes to recommend improvements-Partners with our IT and business partners to identify system optimization and performance opportunities-Performs root-cause analysis of issues and takes appropriate action-Creates and accurately documents standard operating procedures as well as develops and implements business processes, workflow, technology solutions, and technology frameworks-Meets 100% of deadlines and project goals and have built a reputation for turning around late projects

New Brunswick, New Jersey

-Regularly interacted with high-value customers and fostered strong relationships through a deep knowledge of the client and program needs-Helped customers with finalizing their registrations, responded to traveler phone and email inquiries, and provided exceptional customer service in a timely manner-Monitored and managed data entry, organized registration forms, and maintained and updated event manifests, such as rooming lists, schedules, and other event components-Assisted the sales department by processing invoices, running purchase order reports, creating milestone packets for each of our client’s employees who reached every 5-year employment benchmark, and creating our client’s recognition and rewards-based email communications-Named Teammate of the Quarter for Q4 of 2018 after being recognized by 5 colleagues for my consistent work

-Greeted incoming customers, worked the cash register, provided information about promotions going on throughout the store, and worked with each customer one-on-one to help them find the correct products that fit their needs

West Long Branch, New Jersey

I worked in a team in my IT450 class to design and implement a website and database design for an external client. We worked with the client to implement what she wanted, while making it a smart and effective website.

Wall, Nj

-Created and maintained a database of employee disciplinary actions in Microsoft Excel and Microsoft Access-Inputted workers compensation information, assisted with filing, answered phones, and helping customers

Farmingdale, Nj

-Assisted the event coordinator with upcoming events and helped with any and all Public Relations needs, such as creating databases of local businesses around New Jersey to call about participating in upcoming fundraisers.

Bachelor Of Arts - Ba, Communication (Public Relations/Journalism)

Bachelor of Arts in Communication (Public Relations/Journalism) with a minor in Information Technology

Speech-Language Pathology Pre-Professional Program (Non-Degree), Speech-Language Pathology/Pathologist

I completed the prerequisites needed to pursue a master's in Speech-Language Pathology.

Human Resources Certificate, Human Resources Management And Services

Cornell University's Human Resources Essential Certificate includes the following classes: Aligning Employee Performance.