Lauren Mohan Email & Phone Number

Chicago, Illinois, United States

Greater Chicago Area

* Collaborated with Assistant Director to create efficiencies in operations and data management.* Developed process expertise and general Center knowledge to communicate effectively with customized program students.* Proactively and reactively communicated with students from a portfolio of programs.* Maintained and updated systems with current information and troubleshoot on student issues.* Uploaded student rosters and process student applications and online forms.* Worked with Assistant Director to build portfolio of training materials and continually enhance student support operations.* Tracked and processed pre-departure tasks and update program-related details via CRM software.* Maintained and assigned program forms as well as adjust document and enrollment statuses appropriately.* Acted as liaison to Enrollment Management, Program Associates and Academics team on program specifics (visa requirements; pre-registration process; etc.). * Communicated with CPMs/Assistant Director to ensure deadlines are met for each school’s program.* Processed medical reports and note sensitive student information for Student Affairs follow up.* Customized and edited program/destination-specific pre-departure guides.* Collaborated with Assistant Director in designing, testing and implementing new organization-wide software and enhancements* Temp-to-hire position

Greater Chicago Area

*Coordinated with client contacts, leadership, developers, and other team members to ensure that projects ran smoothly and that solutions were delivered on-time and on-budget*Served as primary point of contact for clients, addressed their day-to-day operational requests and troubleshot issues that arose*Conducted client intake sessions and stakeholder interviews; converted notes and findings from these sessions into clear and digestible summary documents for stakeholders*Collaborated closely with technical team to review project requirements and ensure that proposed solution meets client needs given the project scope and assigned resources*Identified opportunities for process improvements and enhancements to increase efficiency*Communicated project milestones, risks and issues with project team and stakeholders *Provided support and guidance to testers during the QA process

Greater Chicago Area

*Worked closely with technical team to review project requirements and ensure that proposed solution meets client needs given the project scope and assigned resources*Identified opportunities for process improvements and enhancements to increase efficiency*Communicated project milestones, risks and issues with project team and stakeholders *Addressed day-to-day operational requests from clients*Provided support and guidance to testers during the QA process

Chicago, Il

*Acted as liaison between client and developers*Performed in-depth analysis of business practices and work with clients and development team to identify project requirements*Developed user stories, created acceptance criteria, and defined point complexity utilizing Rally tool*Worked with client product owners to prioritize user stories and sprints*Quality Assurance Testing*Led showcases to demo sprint features and functionality*Gathered and organized UAT feedback from business users and communicate to development team*Developed training materials and lead training sessions in-person and online for clients and stakeholders*Salesforce configuration and administrative tasks - customization, report and dashboard creation, security settings, etc.

Chicago, Il

*Implemented outbound marketing strategies *Reviewed project proposals for potential clients*Audited and updated websites and social media for clients

Nairobi, Kenya

*Compiled program participant survey results into comprehensive impact assessment *Created materials and strategies for fundraising campaign*Recorded monthly donation reports into donor database*Acted as team leader in competition to secure grant for organization’s vocational training program

Chicago, Il

*Data Entry using Raiser's Edge*Assisted staff and board with office/facility duties*Supervised children while parents participated in club activities

*Experience in POS transactions*Provided customer service: supported customer service expectations, demonstrated selling behaviors when on the sales floor, answered customer inquiries *Arranged merchandise displays*Maintained stockroom and inventory*Performed computer transactions to enter sales activity

Bachelor Of Arts (Ba), International Studies, 3.79/4.0

Activities and Societies: Sigma Iota Rho

International Relations And Affairs

*Study Abroad Program in Nairobi, Kenya *Coursework in International Development and African Affairs, Internship with local NGO