Lauren Morgan Email & Phone Number

Washington, Dc, Us

Washington, Dc, Us

• Collaborate with the executive leadership team to identify significant industry concerns, align enterprise goals, and develop and implement comprehensive internal and external communication strategies• Increase social media engagement by 50% by implementing consistent content calendar and leveraging clients for organic growth and reach (Instagram, Facebook, and LinkedIn)• Orchestrate seamless event execution for 3 international conventions and 20+ enterprise events annually • Oversee and optimize enterprise website alongside the web development team to house nearly 1,000 agent and leader profiles using SEO and meta information tags (Wordpress)• Drive content creation, management, and analytics of all enterprise social media public pages and private groups• Support business development efforts through strategic corporate communications and proprietary enterprise MarTech launches• Elevate KWCP’s profile in the DC Metro Area as an inclusive and community-focused enterprise while seeking innovative opportunities via announcements, awards, recognitions, and more

Washington, Dc, Us

• Collaborated with the market center leadership team to identify agent training opportunities to build robust calendar• Managed the training calendar for the Fairfax location on the website and KW systems supporting 100+ agents • Conversed with 10-15 agents daily to encourage participation in trainings and events and answer questions

Austin, Tx, Us

San Antonio, Tx, Us

Member of the Immigration Command Center supporting the Office of Refugee Resettlement (ORR) collaborating with leaders to manage the travel requirements necessary to reunify the child with their family members and/or sponsors. Point of contact assisting customers, employees and immigrant family members/sponsors with any questions related to the reunification process.• Designated as point of contact for 30 key stakeholders across 13 sites nationwide• Introduced organization strategy and system workflow improvements to increase efficiency that resulted in 50% increase in team productivity – implemented within 1 month of proposal• Researched, scheduled, and managed complex travel reservations for thousands of immigrants and refugees weekly• Navigated urgent changes to itineraries or travel delays to ensure children arrived safety to their destination• Supervised a team of 20 analysts daily to ensure efficient and accurate travel arrangements were in progress for requested immigrants and refugees• Grasped 3 proprietary systems within 2 days of onboarding training• Researched, scheduled, and managed complex travel reservations for thousands of immigrants and refugees weekly• Navigated urgent changes to itineraries or travel delays to ensure children arrived safety to their destination• Provided high-touch customer service with timely and efficient communication related to travel itineraries and the reunification process to customers and immigrant family members and/or sponsors• Coordinated charter travel arrangements for hundreds of passengers for our large-scale national movements • Utilized SharePoint, Tableau, and various proprietary technology to organize, verify, and monitor immigrant and refugee information daily

Reston, Va, Us

• Managed 25 key accounts housing over 250 individuals per quarter representing 45% of enterprise revenue• Organized various calendars noting guest arrivals, departures, and incidents on a daily, weekly, and monthly basis• Built and maintained direct relationships with stakeholders, clients, and vendors across EMEA, APAC, and the Americas to identify potential issues resulting in a 5% increase in efficiency within the department

Addison, Texas, Us

• Analyzed market research data and identified sales opportunities to increase weekly sales by 5% resulting in Ashburn achieving top five Bar Louie sales nationwide, averaging over $4M annually• Organized hundreds of events annually resulting in and additional $180K+ in revenue• Identified problem situations and skillfully resolved incidents to the satisfaction of involved parties to avoid conflict• Promoted twice within two years of tenure with Bar Louie

Addison, Texas, Us

Addison, Texas, Us

Leesburg, Virginia, Us

• Proposed upgrade to a fully-responsive website after identifying user experience issues – implemented within 3 months of proposal• Wrote thought-provoking copy for blog and social media channels (Facebook, Instagram)• Drafted, reviewed, and finalized AIA contracts, proposals, change orders, work authorizations, and similar office documents• Managed relationships and contact information with vendors and clients • Utilized Microsoft Office Suite to draft, review, and finalize contracts, proposals, change orders, and work authorizations

Herndon, Va, Us

• Led cross-functional team for 3 new branch locations that generated 20% increase in overall credit union membership• Led cross-functional team for logo rebranding and website redesign that better aligned with 78% of credit union membership• Researched and conducted case studies to identify enterprise shortcomings and presented findings and proposed solutions to executive staff streamlining processes by 15%• Launched social media channels (Facebook, Instagram, LinkedIn, Twitter) growing 3900% over 4 months while evaluating community engagement, KPIs, and metrics to develop fully comprehensive calendar for optimized performance• Drafted thought leadership blog posts and created content for all digital platforms to integrate enterprise communications to a singular voice resulting in a 70% increase in both brand awareness and engagement• Collaborated with internal and external stakeholders to secure branded merchandise that closely aligned to enterprise goals• Managed SharePoint Admin site for internal communications and generated 33% more employee involvement in enterprise events• Oversaw after-hours events designed for member acquisition and recognition of major stakeholders• Integrated strong email survey techniques through creating and editing weekly surveys of new membership, tracking click-throughs and opens to monitor improvement and address any expressed concerns in a timely manner

Reston, Va, Us

• Executed extreme attention to detail being the final stage of proof on ads, full-pages, articles, and magazine “guides” • Reviewed and managed database for current and future advertising partners increasing magazine reach by 15%

Reston, Va, Us

Burbank, Ca, Us

• Delivered exceptional guest service to thousands daily in a Fortune 100 Company• Created “magical moments” for hundreds daily to sustain brand impressions of The Walt Disney Company• Projected efficient and responsible cash handling skills while helping The Walt Disney Company to success• Demonstrated outstanding written and verbal communication skills to resolve conflict among colleagues and guests

Burbank, Ca, Us

• Marketing You - Networking course offered only to Disney College Program Interns

Bachelor Of Individualized Study, Integrated Marketing Communication

Education record

Bachelor Of Arts - Ba, Communication, General