Lauren Moss Email & Phone Number

Toronto, Ontario, Canada

• Managing inventory positions and feeds, direct fulfillment, replenishment, chargebacks and otheroperational measures • Monitoring order processing to ensure product is arriving and orders are being fulfilled in a timely manner, consistent with communicated customer timelines• Working with internal fulfilment team to track and problem solve issues that may arise in the production and shipping process. Assisting in ideating and implementing new processes to improve operations• Establishing operational KPI targets and performance against them• Analyze and provide marketing insights from product reviews and community feedback by using keymetrics and using insights gained from online reviews and forums to drive changes in our marketing copy, content and overall brand positioning• Liaise with customer service teams to proactively approach projects pre and post fulfilment, insuring they have the latest details to work from to provide exemplary customer experiences

Toronto, Ontario, Canada

Key Accomplishment: establishing branded Amazon presence including FBA and FBM based on business needs• Supply chain management: liaising with vendors and remote consultants to import foreign made product into the US and Canada• Inventory management: overseeing two 3PL locations to ensure balance of inventory• E-commerce order fulfillment: managing Shopify and Amazon sales channels using Ordoro platform• Purchasing: Issuing purchase orders for product and custom packaging

Toronto, Ontario, Canada

Resolving customer issues from pre-purchase to post-purchase to ensure delightful experience and successful product delivery• Managing the social media presence and engaging with customers on various platforms such as Facebook, Instagram and Zendesk.• Engaging social media influencers for collaborations to improve brand visibility

Toronto, Canada Area

• Determined eligibility through personal interviews and using income and employment based criteria for parents to access subsidized childcare• Demonstrated full understanding and application of child care subsidy process• Assisted in maintaining caseloads through data entry, and communicating with child care centres and parents.• Maintained confidentiality dealing with sensitive data

Mississauga, Ontario

• May – August 2009, 2010, 2011 – worked alongside sales, accounting and customer service departments• Duties include working with customers and vendors to resolve account issues, as well as issuing and collecting payment.

Toronto, Canada Area

• Supported the oncology/hematology unit• Provided family respite through engaging children in games, crafts, and imagine based play• Took initiative and sought out patients who could benefit from interaction with a volunteer• Acted as an informal family support

Windsor, Ontario

• Completed and presented assessments of clients with various eating disorders at clinical rounds meetings• Maintained up-to-date client files and confidentiality, also hand wrote assessments and converted to formal files• Co-facilitated two treatment groups: an education based group and a cognitive behavioural therapy based group, both of which had high client completion and success rates• Educated clients on alternative behaviours to help overcome eating disorders, such as healthy eating and lifestyle methods• Educated and explored with clients about deeper emotions and triggers behind disordered behaviours• Completed a research project to develop a program outline for a motivational enhancement therapy group• Worked as part of an interdisciplinary team with social workers, a medical doctor, and a psychologist• Challenged eating disorder behaviours by educating about the deeper emotions behind the behaviours

Windsor

• Provided settlement services to refugee clients who were new to Canada• Referred clients to community agencies and services in Windsor based on client needs and individual situations • Lead a weekly group on learning to use the internet as a tool to become familiar with new surroundings in Windsor and Canada• Built relationships with clients and encouraged trust• Learned about the immigration and refugee process

Windsor

• Assisted in running a drop in centre for parents and children in a low income neighbourhood• Monitored children’s cognitive development stages, reported signs of potential abuse and neglect• Successfully organized a winter clothing drive to benefit local children and parents • Co-facilitated a six week parenting class for non-custodial parents, aiming to learn skills to regain full custody

Mississauga

I worked as an administrative assistant in the accounting department for three consecutive summers (2009, 2010, 2011) for a period of four months at a time. My tasks included basic word processing, spreadsheet use, and data entry. My job largely included customer service skills, as well as working as a team with others to accomplish tasks.

Master Of Social Work (Msw)

Bachelor Of Social Work