Responsibilities• Directly responsible for working with different departments, Managers and Seniors Managers to gain our customer’s feedback• Handles internal and external escalated issues and follow-up on outstanding issues in the timely manner• Maintain the integrity of the datao Track and analyze the customer’s experienceso Produce High profile reports regarding the statistics pertaining to the customer’s experiences• Effectively maintains daily logs of operational issues and maintenance activities• Evaluate current operational processes and recommend improvements• Identify customer’s needs and make recommendations• Manage job calendars and flows to ensure timely completion of projects• Observes, tracks documents, and provide continuous performance feedback to customers, team members and managers• Administered and accurately updates and completes a variety of records and files

Provided excellent customer service while consistently achieving all monthly goals and hitting all monthly metrics. Responsible for responding to and resolving both inbound and outbound telephone inquiries concerning Customer Security Operations. Read out month to date statistics and provided detailed analysis to the team during weekly meetings. Assisting customers with identifying fraudulent activity within their accounts.

Responsible for cashing customers out, giving correct change, and answering customer questions in a polite and professional manner.Responsible for accurately counting and recording assigned funds and making exchanges of funds throughout the shift.Keeping money balanced and impressed.Making exchanges with Main bank, Marker Bank and Chip Bank.

Offered exceptional customer service to differentiate and promote the company brand.Aided in the creation of a new organizational method for back-end supplies. Met sales volume goals and participated in sales competitions throughout district. Maintained visually appealing and effective displays for the entire store.

Expertly handled customer resolution, membership accounts, credit card sales, inventory management and cashieringCross-trained and provided back-up for other customer service representatives when needed.Assisted customers with store and product complaints.

Assist customers, cashier, responsible for creatively maintaining organization of store displays and exhibits, create an organization method for back end supply.

Designed displays to make the store experience interactive and engaging.Displayed the appropriate signage for products and sales promotions.Trained staff to deliver outstanding customer service.Received and processed cash and credit payments for in-store purchases.