Lauren N. Hartz Email & Phone Number

San Diego, Ca, Us

San Diego, Ca, Us

San Diego, California, United States

Maintain duties of Membership Coordinator and oversee the running of the department, working collaboratively across departments as well as take on the following:• Manage renewal process and track retention rate of current members • Perform wealth screening research to find potential donor cultivation opportunities• Track and analyze data to inform the department’s annual budget proposal• Train Visitor Experience Team on membership procedures and best practices

San Diego, California, United States

Responsible for the fulfillment of the Museum’s Membership programs including reporting and analysis, data entry, payment processing, and the preparation of Membership packages. Maintained member program through renewal and upgrade efforts while providing customer service to the current member base. • Respond to member inquiries in a timely fashion• Input museum membership information into Blackbaud Altru database• Organize and send museum member communications• Run and write queries on museum data to inform decision making • Track and analyze data to inform the department’s annual budget proposal

Greater San Diego Area

• Manage services of the admissions desk, including ticket, membership, and retail sales; and visitor information.• Help with ordering, stocking, and keeping inventory of the museum’s retail store• Input museum membership information into Blackbaud Altru• Track and synthesize data to inform part of the department’s 2020 budget proposal

Greater San Diego Area

• Acted as the point of contact for the Executive Director’s schedule with employees, Board members and other external partners • Formatted and distribute information for the Board of Directors, Executive Committee, All Staff and other internal communications – memos, emails, presentations, reports• Took Board and Executive Committee minutes and submit them to the Treasurer for approval• Organized annual Board Offsite strategy meeting for over 50 people by securing a location, ordering catering, organizing speaking schedule• Prepared financial statements, reports, memos, invoices letters, and other documents• Acted as an office manager by keeping up with office supply inventory• Upheld a strict level of confidentiality• Made travel arrangements for all museum staff• Served as head of both Employee Fun and Employee Recognition Committees

Greater San Diego Area

• First point of contact with clients, both in person and on the phone, to greet and answer questions• Ensure accurate client information in the company database• Form and develop a marketing strategy designed to grow a stronger, more transparent bond with clients through creating a new client Welcome Kit, curating and sending rotating monthly electronic and physical newsletters, and starting a referral program for current clients• Maintain office organization by processing mail, rotating annual client files, and ordering supplies• Submit workers compensation applications to insurance carriers and organize quoted premiums • Gather claim information to submit to carrier and follow-up on past claims

Greater San Diego Area

• Awarded 2016 Student Employee of the Year from a selection of 800+ PLNU student employees• Managed personal and team based project execution to ensure adherence to schedule, scope and budget• Reviewed and critique 50+ student resumes, cover letters, and LinkedIn profiles who were looking to enter the workforce or for course credit• Analyzed and review Gallup Top 5 Strengths with students and find ways that they utilize them in their everyday lives so that they had a deeper understanding of themselves, their talents, and how those talents worked together• Assisted in departmental event planning for 25 networking events per academic year• At networking events, mobilized students unfamiliar with networking, and encouragedengagement, which resulted in more interactions between students and professionals• Posted original and compiled content on office Instagram, Facebook, and Twitter once-per-day, shifting content between sites to best fit the format• Greeted students as they enter the office and observe in meetings• Organized the office and schedule appointments• Marketed departmental events and services through word of mouth, social media, and newsletters• Met with students interested in working on campus and explain paperwork regarding taxes, homeland security and payment• Filed and alphabetize student employment paperwork• Imputed student employment and chapel information into campus database• Promoted our department to parents and students during orientation weekend and preview days

Greater San Diego Area

• Gathered media from a wide variety of sources• Posted original content on company Facebook and Twitter as well as from gathered media• Conducted and evaluate analytics • Coordinated with the company CEO on marketing strategies to implement

Grand Terrace, Ca

• Mentored and trained 10 new employees on customer service and daily operations • Built rapport with customers and resolved problems while working with diverse clientele• Consistently improved customer satisfaction through expert resolution of conflicts, issues, and concerns• Maintained safety policies to ensure customer safety• Supervised daily employees and enforce rules• Respond to questions and concerns about service• Was awarded certificate of excellence on 6 occasions for providing exceptional service to customers

Bachelor Of Arts (B.A.), Psychology

Activities and Societies: Yearbook Puppetry Club

Psychology