Lauren Poad Email & Phone Number

Chapel Hill, NC, US

-Work with team members and other managers to promote consistent application of standard processes, best practices, and controls created to achieve high quality training and support for our clients from conversion, implementation, through to support-Monitor and review daily Key Performance Indicators (KPIs) to confirm all client inquiries are responded to.

Raleigh-Durham, North Carolina Area

• Serve as an escalation point for team members regarding advanced CRM processes, projects and training
• Custom fields consultant responsible for identifying a business need for appropriate client requested fields and implementing them into CRM
• Analyze customer's business and technical requirements and deliver appropriate solutions
• Analyze and discuss solutions for client's requirements with regards to 3rd party applications and use of Tamarac's data outside of Tamarac products
• Provide continuing education to internal employees and clients on how to effectively use Tamarac CRM in their practices
• Communicate proactively with clients regarding product and program information, supportability issues, and strategic product plans where appropriate

Raleigh-Durham, North Carolina Area

• Serve as an escalation point for team members regarding advanced CRM processes, projects and training
• Custom fields consultant responsible for identifying a business need for appropriate client requested fields and implementing them into CRM
• Respond to and resolve client technical service requests
• Ensure timely resolution of customer issues, escalating when necessary. Ensure clients receive responses to phone/on-line requests within service level response times, as specified per contractual agreements and in.
• Analyze customer's business and technical requirements and deliver appropriate solutions
• Analyze and discuss solutions for client's requirements with regards to 3rd party applications and use of Tamarac's data outside of Tamarac products

Reston, VA

• Information Technology Business Development Consultants (ITBDCs) receive Campaign Members from Marketing that include both Commercial & Public Sector accounts for all of North America. ITBDCs are responsible for.
• Demand generation for all LOBs across the entire market.
• Demand generation from inbound calls via the 1- 800-633-0737 as well as chats through Contact Center Anywhere.
• Demand generation from outbound prospecting following up on marketing campaigns & events, and CRM OnDemand Trials, etc

Raleigh-Durham, North Carolina Area

Presented career-related programs in residence halls, as well as for campus clubs and organizationsRepresented the Career Development Center at campus events, open houses, and career fairsPromoted Career Development Center programs such as co-op, internships, and externships by sharing experiences with other studentsServed as an informal career resource to.

Raleigh-Durham, North Carolina Area

Elected to be on the supply chain club board of officersResponsibilities included participating in each supply chain club activity, assisting in recruiter networking event, and providing information to students pertaining to supplychain

Raleigh-Durham, North Carolina Area

Raleigh-Durham, North Carolina Area

Worked with BCS procurement team through undergraduate supply chain practicum programat NCSU to conduct an evaluation of payment terms versus actual payment transactions andidentify non-conformityEvaluated payment term compliance to improve overall financial performance of the businessKey deliverable was a full evaluation of payment terms starting from.