Direct and enable corporate technology strategies to enhance operations and employee experiences. Manage initiatives to increase corporate effectiveness and systemization through technological innovation. Serve as Product Owner and Scrum Master, employing agile methodologies to optimize project outcomes. Provide advanced Salesforce administration, architecture, and analysis, focusing on expansion of Salesforce Sales Cloud and Service Cloud, and integration of Marketing/Pardot/Account Engagement and Einstein 1 platform. Collaborate with stakeholders to align technology solutions with business objectives and prepare for Salesforce updates with minimal disruption.

Oversaw operational functions, ensuring all systems, processes, and team members delivered peak performance. Handles all HR, Finance, Contract and Vendor Management processes. Created and implemented all company policies. Developed and executed strategies to bolster business growth, managing resources for optimal utilization. Instituted operational policies, monitored performance metrics, and introduced solutions to enhance efficiency. Customized Salesforce to meet company requirements, including the creation of custom objects and management of automation processes. Collaborated with stakeholders to align system enhancements with business objectives and conducted system audits to prepare for updates.

Managed a diverse portfolio of projects, ensuring alignment with business objectives and timely milestone achievement. Oversaw cross-functional teams to deliver projects. Maintained a strong understanding of cloud technologies focusing on Salesforce, leveraging knowledge to drive project success. Managed stakeholder relationships, both internal and external to ensure program objectives were met and to address any points of escalation. Directed engagement for all customer implementations and conducted training for new users, ensuring effective use of technology solutions.

Responsible for driving the strategic development and success of the Salesforce product platform and data domain, ensuring alignment with company objectives and delivering value to customers. Led the management of the product vision, strategy, and roadmap, collaborating with cross-functional teams to define product iterations and plan successful releases. Actively engaged with customers and stakeholders through user groups, product demos, and surveys to ensure the product met their needs. Translated complex business strategies into actionable MVPs, Epics and user stories. Closely monitored product metrics, and identified opportunities to enhance business value. Championed a strong team culture, applying Agile principles to prioritize high-impact work and improve ROI. Utilized road mapping techniques to shape the product and data vision, and organized workshops to validate key product hypotheses.

Designed and executed enterprise data management strategies, ensuring alignment with organizational goals and technology capabilities. Served as primary contact for data management on strategic initiatives, contributing to design decisions and documentation. Developed logical and physical data models, along with RESTful web services to standardize and streamline data processes. Spearheaded a company-wide data governance program, created the framework, chaired the sub-committee, and established data management best practices.

Collaborated with business leaders and IT experts to align business and technical capabilities, ensuring enterprise goals met efficiently. Designed and developed business and information architectures across multiple initiatives, fostering seamless integration and strategic alignment. Re-engineered business processes to enhance system utilization and streamline operational efficiencies. Maintained a comprehensive knowledgebase of business capabilities, including information and processes, to support continuous improvement. Provided guidance and mentoring to architect and analyst teams, reinforcing best practices and knowledge transfer.

Managed and mentored a team of 10 specialists in technical delivery, fostering an environment of continuous improvement and adaptive communication. Collaborated with production services to ensure swift resolution of production issues, maintaining system integrity and operational excellence. Developed and enforced data quality standards, streamlining ETL workflows for enhanced system alignment. Directed technical and functional aspects of delivery, ensuring project adherence to best practices and methodologies.

Experienced Data Technical Lead with a proven track record in designing and implementing scalable data solutions, driving data architecture strategies, and leading cross-functional teams to deliver complex data-driven projects. Expertise in data integration, ETL processes, cloud migration, and big data technologies to optimize data workflows and enhance analytics capabilities. Strong background in data governance, quality management, and advanced analytics to ensure accuracy, compliance, and actionable insights. Adept at collaborating with stakeholders to translate business requirements into technical solutions, delivering high-impact results that support organizational growth and decision-making. Recognized for innovative problem-solving, leadership, and a hands-on approach to managing data environments.

Developed and managed strong partnerships between IT and business units to ensure high levels of customer satisfaction, serving as a trusted advocate for both business and IT interests. Acted as the primary escalation point for IT-related issues and facilitated planning forums to align future business needs with IT capabilities, contributing to the creation of Business Process Roadmaps. Championed IT requests through the Demand Management process, leading the prioritization of initiatives within the organization. Supported business process modeling and re-engineering efforts, while marketing and delivering IT services to address current and future business challenges. Proactively managed customer expectations on project deliverables to ensure alignment and successful outcomes.

Experienced technical professional with a strong background in planning, designing, and developing new applications, as well as enhancing existing systems to meet business objectives. Skilled in managing integrated system testing strategies, overseeing client acceptance testing, and ensuring smooth transitions to production environments through detailed training and thorough review of operational procedures. Adept at providing technical expertise, conducting root cause analysis, and delivering complex system solutions that align with enterprise architecture governance. Successfully established a Center of Excellence, standardizing SDLC deliverables, processes, and templates to enhance the quality of work. Known for improving the efficiency of existing systems and managing the iterative go-live process to ensure seamless implementations.

Results-driven Senior Manager of Operations with extensive experience in optimizing operational efficiency, streamlining processes, and leading cross-functional teams to achieve business goals. Proven track record of implementing Lean methodologies, reducing operational costs, and improving productivity across departments. Skilled in managing large-scale projects, driving process improvements, and ensuring alignment with strategic business objectives. Adept at fostering a high-performance culture, mentoring teams, and enhancing customer satisfaction through operational excellence. Known for delivering sustainable solutions that support organizational growth, scalability, and profitability. Strong leadership, problem-solving, and decision-making abilities.