Lauren Charbonneau Email & Phone Number

United States

Lowell, Massachusetts, United States

I lead clinical, administrative, and financial operations across a group of residential mental health programs, balancing quality care delivery with regulatory compliance and operational excellence. After six years of previous experience with Vinfen in direct service and quality management roles, I've returned to the organization to:• Direct comprehensive operations for multiple residential programs serving adults with mental health needs• Oversee clinical operations, ensuring alignment with DMH standards and person-centered treatment principles• Lead financial and administrative operations, including budget management and regulatory compliance• Develop and implement quality assurance processes that promote recovery, resiliency, and self-determination• Build and maintain relationships with stakeholders including clients, families, staff, and regulatory bodies

Boston, Massachusetts, United States

I built and operated a successful executive resume writing practice, which I closed in November 2024 to return to Vinfen in an operations leadership role. Achievements included:• Maintaining an 80%+ referral rate while serving senior leaders across industries• Leading a small team of writers while maintaining premium service quality• Specializing in helping leaders with complex backgrounds articulate their impact• Developing frameworks for translating complex professional stories into compelling narrativesI also taught online workshops about confidence and stress management based on the principles of somatics and nervous system regulation.

Somerville, Ma

In a newly created program housed in Vinfen's Center for Innovation, I returned to 1:1 client work and coached MassHealth members with complex medical and behavioral health needs on strategies to manage their health independently. I also served as a resource for the care coordination team regarding Substance Use Disorders and the treatment options available for MassHealth members.

Cambridge, Ma

This promotion took me out of direct client service and into Vinfen's headquarters, where I conducted audits of dozens of Vinfen programs across Eastern Massachusetts to ensure compliance with Department of Mental Health, Medicaid Rehab Option and Vinfen standards. I partnered with Vinfen residential program leaders throughout the process of licensing with the Department of Mental Health to ensure a high standard of living for all residents.

Somerville, Ma

I partnered with local companies to place clients with disabilities into competitive jobs and provide ongoing consultation and support, ensuring a good fit for both the work site and the client. I provided resume and cover letter writing services to clients, ensuring a strong application for each position.

Somerville, Ma

I partnered with clients of the Massachusetts Department of Mental Health to assess their needs, help them set long-term goals and connect them with the resources they need to successfully manage their health needs on their own.

Brighton, Ma

I executed daily operations of a small fundraising department, including gift processing, financial reporting and production and mailing of thank you letters. Registration and related record-keeping for the agency’s 400-guest annual fundraising event were also my responsibility, as well as design and production of print and online communications collateral pieces, including e-newsletters and brochures.

Tewksbury, Ma

I was hired to implement the company’s social media strategy at a time when many large B2B companies were just beginning to develop a robust social media presence. I partnered with business development leadership and product managers to identify on-brand messaging and develop KPIs and critical metrics. In addition to creating and curating social media content, I strengthened the company’s suite of marketing materials by writing and editing blog posts, telephone sales scripts, website content and other marketing material.

Somerville, Ma

I partnered with clients to assess their needs, help them set long-term goals and connect them with the resources they need to successfully manage their health needs on their own.

Jamaica Plain, Ma

As part of a team, I structured milieu life and recreational activities to provide a nurturing, stable environment where children could replace maladaptive behaviors with more appropriate, socially acceptable behaviors. I created, implemented, monitored and evaluated behavior management programs for children in collaboration with treatment teams.

Peabody, Ma

I planned, supervised and participated in activities for school age children in an after school program setting. I assisted children in building conflict resolution, problem solving and interpersonal communication skills. To expand support to families, a colleague and I launched a free bread program making a local Panera Bread's leftover daily inventory available to Catholic Charities clients on a weekly basis.