• Conducted payer research for practice/provider network participation• Obtained valuable and confidential information from practice administrators and providers for successful credentialing and re-credentialing• Maintained and updated credentialing database and files for various medical groups with strict compliance• Stayed current with commercial & government policy regulations affecting payor contracting• Assisted the Director of Contracting with preparing contract negotiations

• Oversaw operations of the Franklin Red Oak building, including GGC Walk-In Care, two Family Medicine practices, Physical Therapy, and other multidisciplinary services• Promoted efficient practice strategies for staff and patient scheduling, registration, collection, marketing, clinical functions, and daily operations to ensure timely service delivery and optimal patient care outcomes• Oversaw over 35 clinical and clerical staff, including hiring, conducting performance evaluations, and facilitating certification-level training• Launched and maintained virtual telemedicine platform to rural communities • Spearheaded weekly staff meetings and monthly in-services to enhance synergized communication and continuing education • Served as the Patient Services Representative to address and resolve patient complaints, comments, & concerns

• Assisted in managing day-to-day practice operations of the GGC Walk In Care and the Family Care Center consisting of multidisciplinary services. • Managed staffing needs and supervision over 55 clinical, clerical and other support staff.• Followed best practices for credentialing, compliance, and regulatory documentation and archiving.• Monitored and mentored staff in ACO Meaningful Use metrics, customer service reports and other quality management tools to exceed departmental goals and yield positive outcomes.• Spearheaded staff meetings and weekly huddles.

• Led a system-wide initiative for Norton hospitals to receive the HRC's Healthcare Equality Index designation; awarding the organization recognition as a LGBTQ patient-centered healthcare system.• Trained in DMAIC Process Improvement and 8-week Leadership On-boarding• Developed and implemented training for EHR users to effectively gather patient self-identification information for front-line staff.

• Managed a comprehensive marketing and promotion program for the WellU® Student Wellness Program and the WKU Intramural Recreational Sports department. • Planned and implemented the annual WKU Student Health Fair for over 630 attendees.• Collaborated with WKU’s marketing professionals to market the Intramural-Recreational Sport department through WKU media outlets including website, social media, and print media.

• Used evidence-based approaches when assisting with the development, organization, implementation, evaluation and marketing of comprehensive & effective health and wellness programs.• Provided education on various health topics by conducting wellness presentations, workshops, consultations and outreach activities to the campus community with a primary emphasis on the student body.• Served as the Advisor for the TopperWell Peer Health Educators and oversee the recruitment, training, mentoring, and evaluation of the group.