The first face our guests see when they walk in. A friendly smile, acknowledgement, and a kind gesture. Manage/run restaurant booking and seating, ensuring that guests, and servers, are fully accommodated.

The first face our guests see when they walk in. A friendly smile, acknowledgement, and a kind gesture. Manage/run restaurant booking and seating, ensuring that guests, and servers, are fully accommodated.

The first face our guests see when they walk in. A friendly smile, acknowledgement, and a kind gesture. Manage/run restaurant booking and seating, ensuring that guests, and servers, are fully accommodated..

Subject Matter Expert on Global Procedure Guide standards and best practices, maintaining focus on process consistency and customer experience +Internal and external customer-facing to resolve issues (bridge sales and support) +Management Reporting: such as unassigned cases, First Technical Response SLA’s + Participation in local/global initiatives aimed at improving customer experience, service delivery, and process consistency and compliance +Use all known processes and procedure to assess each request and route accordingly +Document all steps taken within the case management system +Apply critical thinking to enable customer satisfaction, using listening and negotiation skills, working knowledge of other related fields +Use available tools to generate reports

+ Excelled in a fast-paced sales environment, supporting team members and customers alike to build sales, market share and revenue. + Managed several projects at a time, maintaining a friendly and warm demeanor, while paying close attention to detail and accuracy. + Organized and was an integral contributor in business meetings, on-site customer maintenance and support, and company-wide engagements.

A work in progress. Much more of a hobby than a true profession at this time. I'm darn good at it, too!Want to start my own business. Not actually there yet. Currently focusing on dips, jams, salsas, etc... just to get my feet wet. Eventually, after some schooling and grunge work, I want to expand into a full restaurant biz. (I know I know, tough). But, it's a passion =)Invigorating and satisfying!

+ Excelled in a fast-paced sales environment, supporting team members and customers alike to build sales, market share and revenue. + Managed several projects at a time, maintaining a friendly and warm demeanor, while paying close attention to detail and accuracy. + Organized and was an integral contributor in business meetings, on-site customer maintenance and support, and company-wide engagements. + Acted as the single point of contact when managers were away, consistently providing top-level service utilizing extensive knowledge of customers and business. + Trained outsourced employees in business operations, office programs, capacity building methods, sales and service reports, and exemplary customer support.

Presenter + Consistently met or exceeded daily quota answering incoming calls regarding ACT! Contact Management software, providing end-users with answers to customer service questions, and basic tech support when applicable. + Assisted in creating training guides and procedures for current and new employees to build capacity. + Acted as customer advocate for escalated calls to resolve in-depth issues (irate customers, or those needing special attention). + Provided personal assistance to ACT! Certified Consultant manager, responding to email inquiries and giving guidance to interested parties on how to get involved. + Represented product nationally at trade shows, utilizing sales techniques and in-depth knowledge of the software.

+ Consistently met or exceeded daily quota answering incoming calls regarding Symantec's entire line of software (Norton Anti-Virus, Winfax, PCAnywhere, etc), providing end-users with answers to customer service questions, and basic tech support when applicable. + Acted as customer advocate for escalated calls to resolve in-depth issues (irate customers, or those needing special attention). + Worked part-time as Symantec's queue jockey (think DJ for music when on hold). Provided up-to-the-minute hold times for each queue, and set up music playlists for time in-between.