Lauren Scheinker Email & Phone Number

San Diego, California, United States

Los Angeles, California, United States

Use poise and care to converse with clients, understand their concerns, and alleviate dissatisfaction. Investigate and resolve concerns in a timely manner to retain customer loyalty. Analyzed market forecasts and adjusted customer service strategies to better align services with customer needs. Managed strategies and tactics for de-escalating customer accounts by serving as a potential member of the executive-level escalation team. Key Achievements:● Increased customer satisfaction scores from 60% to 92% through timely resolution of customer issues by actively listening to concerns and leveraging problem-solving skills, while ensuring adherence to company policies.● Identified gaps in customer service, and provided ongoing coaching and trainings that maximized the performance by 20%.

Los Angeles, California, United States

Engaged with clients to understand the specific needs and tailored company services to meet their unique requests to win business. Gave informative sales presentations and consultations that grew interest from prospective clients and won accounts. Conducted detailed competitor analysis to find growth opportunities and introduced sales strategies that capitalized on unexplored consumer trends. Created and oversaw the client life cycle process from the initial sale through all phases of implementation.Key Achievements:● Presentations and pitches to prospective clients led to sales surpassing goals by 15% in 60 days.● Surpassed clinic goals on a consistent basis by converting 85% of all prospective clients into sales reference customers.● Formulated sales and marketing plans by forecasting and tracking revenue and expenses, exceeding team sales goals by 15%.

Los Angeles, California, United States

Led staff training, workflow scheduling, and management of daily operations that created a pleasurable customer experience and grew client retention. Assessed team performance, identified improvements, and established processes that maximized revenue.Key Achievements:● Earned recognition for Partner of The Quarter ● Developed positive sales culture with a keen focus on needs-based selling and celebration of success, allowing sales to increase by 8%.

Beverly Hills, California, United States

Drove commitment to the company vision, creed, and goals through the establishment of energetic and optimistic culture by sustaining a professional and positive attitude. Recruited over 100+ employees by carefully studying qualifications and chairing orientation programs. Enhanced customer loyalty through establishment of long-lasting relationship with customers by leveraging strong interpersonal and communication skills. Increased customer traffic via planning and deployment of marketing strategies by advancing incentive specials, engaging in local events, and strengthening partnerships.Key Achievements:● Expanded territory client base by 30%.● Increased customer retention by 120% in 1 year.● Reduced employee turnover from 50% to 10%.