Lauren Scheinker Email & Phone Number

San Diego, California, United States

Los Angeles, California, United States

• Use poise and care to converse with clients, understand their concerns, and alleviate dissatisfaction. Investigate and resolve concerns in a timely manner to retain customer loyalty. Analyzed market forecasts and.
• Increased customer satisfaction scores from 60% to 92% through timely resolution of customer issues by actively listening to concerns and leveraging problem-solving skills, while ensuring adherence to company policies.
• Identified gaps in customer service, and provided ongoing coaching and trainings that maximized the performance by 20%.

Los Angeles, California, United States

• Engaged with clients to understand the specific needs and tailored company services to meet their unique requests to win business. Gave informative sales presentations and consultations that grew interest from.
• Presentations and pitches to prospective clients led to sales surpassing goals by 15% in 60 days.
• Surpassed clinic goals on a consistent basis by converting 85% of all prospective clients into sales reference customers.
• Formulated sales and marketing plans by forecasting and tracking revenue and expenses, exceeding team sales goals by 15%.

Los Angeles, California, United States

• Led staff training, workflow scheduling, and management of daily operations that created a pleasurable customer experience and grew client retention. Assessed team performance, identified improvements, and established.
• Earned recognition for Partner of The Quarter
• Developed positive sales culture with a keen focus on needs-based selling and celebration of success, allowing sales to increase by 8%.

Beverly Hills, California, United States

• Drove commitment to the company vision, creed, and goals through the establishment of energetic and optimistic culture by sustaining a professional and positive attitude. Recruited over 100+ employees by carefully.
• Expanded territory client base by 30%.
• Increased customer retention by 120% in 1 year.
• Reduced employee turnover from 50% to 10%.