Director Of Customer Success
Current•Provide onboarding, implementation support, professional development, and custom data for enterprise accounts•Manage relationship of key district stakeholders and implementation leaders throughout the customer journey •Achieved a 96% Gross Retention Rate (GRR) and a 123% NRR for enterprise districts, demonstrating strong client retention and relationship management skills.•Collaborate cross-functionally with sales, product, and support teams to enhance customer experiences and optimize the value delivered to global partners.•Spearhead partner enablement programs, delivering comprehensive trainings both in the US and internationally to empower partners with product knowledge and best practices.