Director Of Customer Success
Current- Provide onboarding, implementation support, professional development, and custom data for enterprise accounts
- Manage relationship of key district stakeholders and implementation leaders throughout the customer journey
- Achieved a 96% Gross Retention Rate (GRR) and a 123% NRR for enterprise districts, demonstrating strong client retention and relationship management skills.
- Collaborate cross-functionally with sales, product, and support teams to enhance customer experiences and optimize the value delivered to global partners.
- Spearhead partner enablement programs, delivering comprehensive trainings both in the US and internationally to empower partners with product knowledge and best practices.