Lauren Self Email & Phone Number

Lexington, Tx, Us

Lexington, Tx, Us

I lead the strategy on scaling and automating operations and processes from start to finish. I built teams by sourcing, hiring, training, and managing international teams of animators, writers, editors and admins. This lead to increasing our output from posting 14 videos per week on 2 platforms, to 24+ videos per week across 4+ platforms.I drove down cost of production per video by more than 15%, and grew subscribers on our platform by more than 50% (from 10 million to over 15 million).

Washington, Dc, Us

- Lead Secure File Sharing product from beta to general availability and through the process of early adoption- Drive strategic roadmap to reach feature market fit, and increased adoption by synthesizing market research, user feedback and competitive analysis- Built product integrations with third-party platforms including Salesforce, Zendesk, and Atlassian Applications- Implemented internal processes to support the product journey and facilitate execution with engineering, design, analytics and product marketing

- Lead product strategy and roadmap from beta & trial stages- Designed and implemented system for hybrid machine-learning and manual fulfillment- Completed Y Combinator's Startup School in the top 10% of our cohort

Austin, Tx, Us

- Launched new features into the market that drove customer acquisition and product adoption to reach KPIs.- Lead cross-functional efforts with Sales, Design, Engineering, and Marketing teams to prepare training and go-to-market plans.- Owned detailed product requirements, ensuring products satisfied the needs of customers, end-users, and other stakeholders.- Prioritized the product backlog by defining urgency in customer demands, engineering bugs & tech debt, and internal stakeholder requests.- Captured customer needs, product scenarios, user stories, and stakeholder feedback to improve existing and launch new products.- Coordinated with Customer Success/service teams to identify new opportunities to solve users’ pain points.- Conducted detailed competitive analysis and maintained documentation identifying product deficiencies, feature gaps, and opportunities for product improvements.

Austin, Tx, Us

- Supervise and direct local and remote teams to accomplish a variety of kpis around production and fulfillment.- Hire, train and scale teams to meet the needs of the business as new products rollout.- High-level decision making around the design of OwnLocal's fulfillment platform and tooling.-Creation of task-based assessments and training curriculum for new hire onboarding.- Control operations based on balancing cost, quality, and speed of delivery.- Develop engagement and retention incentive programs to reduce cost of employee churn.- Function as manager and HR partner for 70+ remote team members and staff.- Coordinate product fulfillment across teams in more than 7 countries and 5 languages.- Lead company-wide organizational development initiative to accomplish goals around creating better internal processes for our growing company.

Austin, Tx, Us

Provided expertise in product knowledge to communicate value to partners.Conducted regularly scheduled calls with partners to ensure satisfaction and address concerns.Delivered superior customer service and workplace integrity.Orchestrated policy and procedure changes around interdepartmental initiatives.

Woodland Hills, Ca, Us

-Manage and maintain entire online presence of up to 30 SMB clients at a time-Manage and develop all major social media outlets including Facebook, Twitter, YouTube, Yelp, and Google+ for these clients-Develop branding strategy with clients to target a specific audience-Promoted events and offers on behalf of clients through their business social network-Monitor and manage online reputation of clients-Edited and wrote custom content and social updates for clients-Reviewed, analyzed, reported and presented campaign results

Bachelor Of Arts (B.A.), Journalism

Bachelor Of Arts (Ba), Journalism - News/Editorialelectronic Media & Communication; Visual Communications