Lauren Staley Email & Phone Number

Arlington, Va

PerformYard drives employee performance for the enterprise through our intuitive and web-based software. It is one of my goals for the Customer Success Team to continue to build trusted relationships with our customers (PerformYard is ranked #1 on G2 Crowd for the Relationship Index against other performance management platforms). We care that our customers achieve success and feel empowered to use the software for their company's needs.

Arlington, Va

As Customer Success Manager, I worked to make sure our customers achieved proven success with our product. Working directly with our customers, I was the representative and voice of their needs, which contributed to enhancements of our products. Not only was I an ongoing resource for my customers, but I strived to be a thought partner and advocate for our trusted relationships.

Washington D.C. Metro Area

Provide management, research, and analytical leadership and support to senior staff members. Responsible for many aspects of client projects, including: budget creation and management; team management; client management with weekly reporting; monitoring and participating in data collection; and developing data collection instruments.Key Contributions: • Budget and Proposal Manager for $1.3 million contract win (June 2015).• Proposal Budget Manager for $2.5 million contract (July 2015).• Worked directly for AIR’s COS to create competitor analysis for 2015 Strategic Plan. • Worked directly for AIR’s COO to create client profile analysis for 2015 Strategic Plan. • Developed, organized and directed three-day project management training for peers. Received recognition for contributing to company’s 2015 goal.Projects include (not limited):U.S. Department of Education Impact Study of Teacher and Leader Evaluation Systems: This national study examines the impact of implementing teacher and leader evaluation systems on improving teacher practice and student achievement. New York State Education Department, New York Growth and Value-Added Program:Contracted for development of growth and value-added models for use in educator evaluation in New York State.Florida Department of Education, Value-Added Model for Measuring Student Learning Gains:Contracted for development and implementation of value-added models for use in educator evaluation in Florida.

Washington D.C. Metro Area

Responsibilities included the collection and management of data; analysis and cleaning of data using Statistical Analysis System (SAS); development of survey instruments and interview protocols; providing logistical support for internal and external project meetings; generating weekly client reports; tracking and managing large amounts of stipends; and creating client communication materialsKey Contributions: • Developed, managed, and led two-year study incentive effort of over $123,050. • Led and managed data team of five; received award for leadership contributions. • Coordinated complex tracking program for over 4,000 observations requiring advanced programming and coordination of staff, and management of dynamic system to provide real-time data.• Worked directly with subcontractor to troubleshoot ongoing data issues, managed junior staff and senior data management staff, and created high quality weekly reports tracking all of implementation progress.Projects included (not limited):Baltimore City Public Schools, Consulting on Student Growth Measures, American Institutes for ResearchU.S. Department of Education, Connected Educators, American Institutes for ResearchU.S. Department of Education, National Comprehensive Center for Teacher Quality, American Institutes for Research

Bethesda, Md

Assisted senior consulting staff with various administrative and research tasks. •Wrote reviews on current health topics and distilled information from National Press conferences, Congressional hearings, and other means.•Created tables summarizing: FDA regulation docket on oral dissolvable tobacco and Global Adult Tobacco Survey•Formulated review of National Drug Control Policy (NDCP) Strategy Summary on ways of improving safe storage of medications and prevention of prescription drug misuse and abuseAlong with many other assignments.