Lauren Strobel, Ains Email & Phone Number

Denver, Colorado, United States

Denver, Colorado, United States

Denver, Colorado, United States

Receive and process customer orders, inbound phone calls and emails. Maintain customer confidence by building relationships. Create Standard Operation Procedures and train experienced representatives on new systems and product. Resolve customer concerns in regards to delay notices and damaged product. Assist peers in new employee training. Work with nationwide Sales Representatives to ensure discounts and price exceptions are current

Edina, Mn

Greet customers promptly and in a friendly, welcoming manner. Assist customers in finding and purchasing products. Share product knowledge with customers to ensure they are confident in their purchases. Nightly store cleanup. Keeping store organized and presentable. Assist with product shipment and special orders.

Drafted action plans and attended meetings with senior management to review project status and proposed changes. Monitored team performance and enforced performance standards. Developed slideshows and proposal documents to present project ideas and progress to the management team. Prepared and analyzed management reports, client reports and pipeline reports. Executed process and policy changes effectively. Researched trends and reported findings to senior management. Assisted in consolidated order guidelines to ensure consistency and accuracy. Guided employees to proper resources and coached or counseled as needed.

Responsible for managing over 100 direct reports at any given time. Coordinated daily assignments and adjusted resources according to volume or client needs. Effectively delegated, communicated and followed through on escalations. Created and implemented training modules. Acted as a liaison between HUD and Rels to resolve FHA license issues. Conducted phone monitoring and audits to ensure accuracy and compliance with company standards. Partnered with multiple departments within the organization to meet changing client needs.

Assisted vendors with software and delivery issues, on-boarded appraisers and ensured software compliance. Participated in re-contracting project which ensured compliance with updated standards. Maintained confidentiality while running background checks on appraisers. Maintained relationships and resolved issues between the vendor and the client. Trained new employees, coordinated daily work assignments and adjusted resources according to volume.

Managed a team of five employees, work schedules and time cards. Managed inventory and merchandising to ensure company standards were being met. Resolved concerns/issues to satisfy customer expectations. Acted as Interim District Manager while maintaining Store Manager responsibilities.