Laurent Barker Email & Phone Number

New York, Ny, Us

• Mentors and manages members of the consumer loan origination team• Coordinates the workflow of the consumer loan applications & ensures loans are properly input into the systems by the staff• Oversees loan document preparation of closing packages distributed to our branches• Performs Credit bureau updates and prepares written responses to our consumer loan applicant's credit disputes• Sets up new dealership accounts and updates existing ones in our system• Performs OFAC checks and verifies Consumer Fraud Alerts• Assists management during internal and external audits

• Reviews and validates details of loan applications and closing documentation.• Consults with outside vendors to identify and resolve loan closing issues• Reconciles daily loans that are booked prior to submitting an ACH funding file• Collects and compiles paperwork such as vehicle titles, insurance paperwork and loan files• Reviews underwriting exceptions with the Underwriting staff and resolves prior to booking loans

• Conducted research and analysis of loan issues and provided solutions• Processed monetary adjustments• Responded to internal and external inquiries from customers and bank staff• Processed loan payoff requests from title companies, attorneys and loan officers• Prepared and sent original mortgage documents to be recorded• Processed loan payments and issued refund checks• Setup and reviewed ACH payments• Trained new associates on bank policy and procedure• Reviewed daily and monthly loan reports

• Met with clients entering the branch to assess and identify immediate and long-term financial needs• Originated, closed and administered client loan proposals• Promptly resolved all client requests, questions and complaints• Recommended products to clients based on their needs and preferences• Maintained up-to-date knowledge of bank policies, products and service changes• Reconciled discrepancies and researched client inquiries related to accounts and transactions• Executed operational activities, including international and domestic wires, applications of credit cards, business services, and establishing new accounts

• Oversaw the customer service representatives and cashiers by promoting excellent customer service and communication• Trained and mentored new employees, assigning them to specific duties to best meet the needs of the department• Audited cashiers and customer service representatives• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices• Demonstrated advanced leadership skills by training employees on how to increase store sales